H3G Avis 

Garbage, first month of direct debit and they overcharge me double

terrible service, adding random charges all the time, unclear advice. Switched to Vodafone.

I've been trying to cancel for 3 months.
Useless contact service.

Absolutely dreadful! I cannot wait to get rid of Three; it is a complete shambles of an organisation. When anything goes wrong, attempting to get help with their chat or by phone is heart attack stuff!
On the phone, the poor souls somewhere on the globe may know English but cannot pronounce it nor understand spoken English, which leads to hours of sheer frustration.
Their chat system is even worse, if that is possible. Just completely useless.
And trying to find out when my contract ends is just about impossible.
After hours on line trying to solve one simple problem, I am so furious with this company I want to warn unsuspecting clients not to go near it.

I cancelled a new contract within the 14 day cooling off period, they still charged me an early termination fee even though they said they wouldn't. Still trying to get my money back two weeks later

I am trying to sort out my 82 yr old husband's finances. He is vulnerable having had Parkinson's for 20+ yrs and is showing signs of dementia. He had 7 or 8 contracts with H3G! With his consent we sold his I-pads and I-phone and closed all the contracts by phone with a supervisor called Jack. 2 contracts had some time to run and there is a combined bill of £700+ in early closure fees. We await the bill. Meanwhile another month's payments were taken on the closed contracts. Also we were told one contract had ended the previous year but we could not have refunds of the extra payments taken because - get this - my husband had not told H3G that the contract had ended! In both cases am going to invoke the Direct Debit Guarantee i.e. If more payments are taken than should be they will be re-funded immediately. The Bank's fraud department should help!

I have just been helping my pensioner mother with her banking and it has come to light that H3G have been taking money out of her account for 12 yrs to the sum of £1541 ... cancelled the so called direct debit and have got some info but don't know where to start reading compensation

Non rispondono a pec inviate per chiedere spiegazioni di ulteriori costi dopo essere passato ad altro operatore.

Cliente da diversi anni ma dal 2017 periodicamente per almeno 10 giorni nessun servizio.
Quando contatto il 133 mi sento trattata come persona incapace di intendere!!!

My mobile account ended on 27th August and H3G contacted me to tell me about this and to say they would be happy to talk to me about renewal and an upgrade Having tried several times to talk to someone and being put in a que for 45 minutes on one occasion I decided to try to get a mobile with a different company. On Sunday 15th September EE told me how to get the code I needed to change my number over to them it took 3 days to get it by text then after I cancelled my direct debit to H3G I get a message saying as I have cancelled my direct debit I will be charged £5 a month more for my non existent contract!! No customer care No idea what they are doing No recommendation from me!

Randomly changed me £60 for no reason. t

Have been a three customers of three for many years.
Have been trying for over a week now to get a upfront fee returned.
They keep telling me different dates and so far no money returned.
Been on the phone this morning since 08.02am and now 10.48am and customer services has been passing me around and still no answers and they cut me off three times and once a customer service person was very rude.
Now considering cancelling my other two contracts with them.
CUSTOMER SERVICE DEPARTMENT IS USLESS AND RUDE AND VERY UNHELPFUL THEY JUST TELL YOU ANYTHING

In the UK this company is '3mobile'.

I cancelled my account 8 months ago but H3G have continued to take the fee every month.

Their customer service just keep passing my complaint around until they cut me off (3 times over 45mins now).

I am now legally recovering the stolen money but my advice would be to stay the hell away from 3mobile and H3G.

La fusione con la Wind ha causato un involuzione da manuale!!!
A cosa serve mettere a disposizione centinaia di Gb al mese se la copertura poi fa pena?
Mi ha causato dei danni molto gravi, facendomi addirittura traslocare da una casa a un' altra a causa di un improvviso crollo della copertura sia cellulare che dati, per una persona che col cellulare ci lavora non è bello!!
Non ci siamo proprio!!

Service on 4G data sim orrible, after many claims stopped using it (but being on a 24 months contract let the fees on c/c continue).
Without any action on my side they did stop debiting my credit card for monthly fees.
After three months hey call me to tell me I've to pay for missing fees.

Asked to close contract, but after one month I'm still discussing with call center operators and sending PEC mails!

gestore destinato ad un lento declino, con la fusione con la Wind, è peggiorato tutto.. il segnale dati e l'assistenza in primis. Navigare a meno di 1 Mb è vergognoso!!! piano piano sto staccando tutti i miei contratti, e il fatto che ha perso 3 mln di utenti in un anno fa pensare che stanno ottenendo ciò che si meritano.. il fallimento!

A volte va dignitosamente,ma come ti sposti dai grossi centri c'e' un decadimento indecente,per capirci,0,3 in DL e 0,01 in UP e giu' di li',vari tests effettuati,nonche' segnalazioni ma non c'e' verso,visto che ero gia' 3 da anni,netto peggioramento

hello, I would like to say that I switched from EE to H3g - the service is second to none! I have been apart of a few different companies over the years and I can safely say that the help and commitment that I have received since transferring to 3UK is outstanding and never been better - looking forward to the next few years with this wonderful company - thanks again!

Jonathan Miller

Changed my phone and provider from 3 to EE as my husband found us a good deal and we are happy with the deal.
Tried to cancel my DD with 3 would not allow me to do it as I was calling from another phone after donating my old phone, the 3 contract one, to be recycled, tried several times always on hold for 15 to 30mins still refused as I had to all from a 3phone! I had been with 3 or several years they can snd me a bill through the post but can't send me a cancellation form to my address as it could be a security issue.... Rubbish!!
Tried going through resolver still wouldn't cancel, still taking my money, so am now cancelling direct debit through bank.
My advice don't use them. Have spoken to several people who have had the same problem trying to cancel contract.
Would never go back to 3

Sono cliente H3G da oltre 10 anni, ma da maggio 2017 il servizio è diventato pessimo:
1) non c'è mai segnale sufficiente anche per fare semplicemente una telefonata, cade continuamente la linea e per fare 10 minuti di conversazione spesso si perde un sacco di tempo;
2) anche sulla connessione ad internet il servizio è scarsissimo, per caricare una pagina ci impiega un sacco di tempo, così come per aprire le app. Sempre per il segnale.
Ho contattato il servizio clienti centinaia di volte e mi rispondono continuamente con le stesse cose:
"si lo sappiamo...non ci possiamo fare niente....dipende dal telefono....siamo in fase di miglioramento"....e simili
Siccome sono vincolato con un contratto di 30 mesi ho chiesto di poter recedere dallo stesso senza penali, visto che la causa della mia richiesta era da ricercarsi nei loro disservizi, ma mi hanno risposto che non potevano accordare quanto chiedevo.
Ho anche fatto scrivere una pec dal mio legale ma hanno chiuso la pratica scrivendo che mi avevano contattato per comunicarmi l'esito negativo, ma in realtà non mi hanno fatto nessuna chiamata e ho saputo dell'esito solo perché sono stato io a chiamarli nuovamente.
Ho deciso che farò comunque la disdetta passando ad altro operatore malgrado la penale, ma con questa azienda non voglio avere più nulla a che fare.