In January I asked for some help with a project in Argentina. I presented the Argentinians with some whiskey kindly donated by Hackstons. Our small group was invited to a tasting session in the Hackst... Voir plus
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Lisez les avis des autres
Paige Harris, the Relationship Manager always gives her best to keep clients in the loop. Near or far she makes me feel like I matter to the company however small an investor I am. My three years with... Voir plus
Paige was pleasant to speak with. She has good knowledge of her subject and was able to interact with me (nearly 40 years a whisky investor) on a level playing field. Respectful of my knowledge (limit... Voir plus
It didn't seem to matter to the individuals I spoke to at Hackstons that I was a complete rookie and never going to be a big investor. They took trouble to answer my questions well and to discuss the... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Hackstons are redefining the luxury tangible goods market, offering a taste of excellence through curated collections of rare whiskies, fine wines, and exclusive spirits. Founded on cask whisky ownership, our business allows clients to explore whisky as both a consumable and an investment. We offer a full range of services, from cask ownership to bottling and resale, making us a one-stop destination for collectors and investors alike. Our newly opened flagship store in Knightsbridge, London, provides an immersive retail experience, with bespoke tastings and expert guidance on building your spirits portfolio. Visit us in-store or online to discover our premium offerings and enjoy a personalised, unforgettable experience.
Coordonnées de contact
30 St Mary Axe, EC3A 8BF, London, Royaume-Uni
- 020 3307 0410
- info@hackstons.com
- hackstons.com
4,9
Excellent
404 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great friendly service
25 septembre 2023
Réponse : Hackstons
Hi Mike,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons so far and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Good and prompt service
26 septembre 2023
Réponse : Hackstons
Hi Ravi,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons so far and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Not the best company I have dealt with…
Not the best company I have dealt with but everyone to their own ,this market has had its controversy in the past and not for me
28 septembre 2023
Avis spontané
Réponse : Hackstons
Hi Nick,
While business is of course important to us, the wellbeing of our team is of paramount importance to us, and we have a duty of care for every single team member. Unfortunately, your attempts to persistently get in contact with one of our young female admin team members (incidentally the youngest member of the Hackstons team), made her feel very uncomfortable. We spoke to you openly about this and asked you politely to stop.
If this conversation was unpleasant for you, and in turn was the catalyst for your review then that is of course unfortunate, but we stand by our approach to this situation as ensuring our team members feel safe and comfortable at work will always be a priority for us. We have kept a documented record of all conversations as well as notified our company legal team as harassment of any kind will not be accepted by us.
Many thanks,
Hackstons
My finances were complicated but Rich…
My finances were complicated but Rich helped me sort things out and gave me good advice.
I have become very interested in investing in whisky and hope to buy more at a later date.
Kate Q
19 septembre 2023
Réponse : Hackstons
Hi Kate,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Richard and we'll be sure to pass the feedback on. We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
A great
A great, personalised service with face to face meetings to give you the confidence in your investment.
11 septembre 2023
Réponse : Hackstons
Hi Graham,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Ricki was pro-active and responsive
Ricki was pro-active and responsive. He also demonstrated interest, enthusiasm and a good knowledge of his product providing several options and working with me to find a product that suited my requirements.
11 septembre 2023
Réponse : Hackstons
Hi Viv,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Ricki and we'll be sure to pass the feedback on. We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Good clear information and advice
Good clear information and advice. Everything explained in simple terms and sales staff friendly and quick to respond to queries.
4 septembre 2023
Réponse : Hackstons
Hi Kieran,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Réponse : Hackstons
Hi Tim,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Richard, and we will be sure to pass the feedback on. We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Richard gave us fantastic advice while…
Richard gave us fantastic advice while also being very professional and understanding that this was personally my first investment with Whisky or any area outside of property or bonds.
Cannot thank him enough for the way he assisted. We will be increasing our portfolio in the coming months as we liquidate other assets. Thank you once again.
1 août 2023
Avis spontané
Réponse : Hackstons
Hi Chai,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Richard, and we will be sure to pass the feedback on. We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Great
Have been dealing with Max for the last year. He is very informative and helpful I’m totally happy with my investment and the information provided.
20 juillet 2023
Réponse : Hackstons
Hi Michelle,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Max, and we will be sure to pass the feedback on. We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
The first barrel is in house!
Everything went so well from start to finish. Glen was amazing all the way through! Just so easy! Really made my year and it is a long term investment so had to be perfect or it would
Not have worked!
Well
Done
17 juillet 2023
Réponse : Hackstons
Hi Anthony,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Glen, we will be sure to pass the feedback on. We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
The team are very knowledgeable and…
The team are very knowledgeable and intuitive
A pleasure to invest with
29 juin 2023
Réponse : Hackstons
Hi Lawrence,
thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Hackstons Whiskey InvestmentI had little knowledge of whiskey…
I had little knowledge of whiskey investment and I had a very positive experience with Reiss and the team at Hackstons.
I would recommend Hackstons, they were extremely personable and professional and I look forward to the long term investment return.
8 février 2023
Avis spontané
Réponse : Hackstons
Hi Elizabeth, thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you had a positive experience with Reiss, we will be sure to forward on the feedback, and above all, we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
I had a terrific experience
I had a terrific experience! My parents have already worked with the company and had similar excellent service. The whole process of investment was clearly explained, and after explaining what kind of investment I was interested in, a perfect investment opportunity at the right price was found immediately. The knowledge of the staff was excellent and everyone was so polite and helpful. This will be first of a hopefully long and fruitful relationship with the company!
15 juin 2023
Réponse : Hackstons
Hi Thomas,
Thank you so much for taking the time to leave a review, we really appreciate it! We're so pleased that you've had a really positive experience with Hackstons, and really look forward to working together moving forward!
Many thanks,
Hackstons - Sam
Experience with Hackstons
The information and the clarity. The Sales pitch from Glen was clear and open. The separation of the financial compliance was important. Access to submission and payment was clear. I shall only know in five years whether it is a worthwhile investment however I was given sufficient information to make that decision.
One point for improvement would be making available access to independent information on the security of Hackstons data and the governance of the FSA rules that Hackstons apply to the people who invest through them
6 juin 2023
Réponse : Hackstons
Hi Michael,
Thank you so much for taking the time to leave a review, we really appreciate it! We're pleased to hear that you had a positive experience with Glen and will be sure to pass the feedback on. Thanks also for your other feedback, we will definitely take this into account. And above all, we look forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Max was brilliant
Max was brilliant, very knowledgeable and answered any questions I had with full and definitive answers. Top man👍
5 juin 2023
Réponse : Hackstons
Hi Mark,
Thank you for your review, we really appreciate you taking the time to share your feedback! We're delighted that you've had a positive experience so far, and we'll be sure to pass your feedback on to Max. We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Your staff are the best and your…
Your staff are the best and your systems are so straightforward. In the short time, I have been doing business with Hackstons I have found the experience to be well beyond my expectations. Ten out of ten for customer service and treatment.
12 juin 2023
Réponse : Hackstons
Hi Trevor,
Thank you for taking the time to share your review, it's much appreciated! We're really pleased that you've had a positive experience so far, and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Very good information given to about…
Very good information given to about the process and the long term strategy. I was constantly kept informed by emails and phone calls.
The payment process was very easy and they were very helpful if I needed their advice.
1 juin 2023
Réponse : Hackstons
Hi Peter,
Thank you for taking the time to share your review, it's much appreciated! We're delighted that you've had a positive experience so far, and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Very helpful and provide good…
Very helpful and provide good investment advice in line with your budget limitations
7 juin 2023
Réponse : Hackstons
Hi Ian, thank you so much for taking the time to leave a review! We're so pleased to hear that you had a positive experience working with us, and we look forward to working with you moving forward.
Many thanks,
Hackstons - Sam
HACKSTONS what a team
HACKSTONS what a team
Great to be part of a very successful team
MAX is brilliant to have on your side
My second dealings with max hopefully more to come in the future
COLIN
5 juin 2023
Réponse : Hackstons
Hi Colin, thank you so much for taking the time to leave a review! We're so pleased to hear that you had a positive experience working with Max, I'll be sure to pass on the feedback. We look forward to working with you moving forward!
Many thanks,
Hackstons - Sam
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