Haden Avis 

I ordered a four sliced toaster and a matching kettle in the putty colour. I’d tried to buy these items from a well known store but they only ever had the toaster and no kettle.
Buying direct from Haden was a doddle and price difference was very small, maybe £2.00.
My order arrived very quickly and was very well packaged. Both items were in there individual boxes and packaged inside a strong thick corrugated cardboard box.
I’m really pleased with both items. The toaster does a nice even job and is easily controlled. The kettle boils quickly and pours smoothly any well. It replaces my last kettle that used to spit water as it was poured causing splashed on worktop and hands.
Very happy and would definitely recommend.

Excellent service and delivery. Have not unpacked yet as need to dispose of old chairs 1st.

Door will not fit milk. Have no choice but to buy tiny bottles as they made the fridge ONLY HOLD Tiny bottles otherwise milk falls out all over the floor every time you open the door. Couldve easily accomodated large bottles in door but thought lets ask the biggest idiot on earth to decide on the milk door tray

Easy to order. Had just what I wanted. Delivered in good time and good condition. My only disappointment is the light only comes on when the microwave is cooking rather than when the door is opened as my previous machine did. Love the design though.

Speedy delivery. The set is beautiful

This is my 3rd haden replacement violently rocked one day to the floor on its side damaged my tiled floor and worktops i cant go out and leave my machine on, plus it doesn't spin out all the water and doesn't wash the clothes properly sometimes it comes out with stains on clothes would never buy a haden again worst machine I have ever used

I needed a replacement toaster which was under warranty.
My phone call and follow up email were dealt with promptly and with great customer service.
The whole process for sending mine back to getting the replacement took 6 days.
Thank you. Would Recommend purchasing from Haden.

Really good customers service, my kettle broke after a year but it was within warranty so I received a replacement. Customer service replied really quickly and was generally very on it

Very easy to order on line and quick free delivery so very happy. Not had to use customer services so can't comment on that side of things.

Fab looking items. quick dispatch

I just spoke to the manager minutes ago, and this is out of my frustration that’s why I’m giving this review. If there is a zero star, then I will given them zero. I phoned multiple times with customer service and 2 weeks ago I have been advised that someone will call me back because she can’t get through with an engineer, so who would have thought that after waiting of 2 weeks nobody called and because I called then they have to check my query and told me that they won’t be sending an engineer because it’s my fault. If they already told me in the first place that it’s my fault and not be telling me things to do in the washing machine then maybe it could be better, rather than waiting and telling me things which is in the end they will come back to me and say it’s my fault without checking physically the product itself. Yes I tell the truth that I used to use the washing machine to wash my 2 pairs of sneakers but I don’t think nobody does it, i know I don’t do it often but it’s a quick wash. And I have this washing machine for just less than a year because I got it first week of August last year and now it’s not working properly. It’s really not good customer service and if I will buy a product I will definitely not get this Haden as it’s not good service at all.

Products are not as expected but customer service was excellent quick and helpful. I got a replacement free of charge.

Good service, easy to navigate website and great product.

Like many other users have stated on Amazon, within no time at all, the paint started to peel off my Haden kettle. I only bothered to take a photograph and raise the issue with Haden after two years, but as other reviewers have remarked, it can start happening after six months: the paint peels, blisters, and comes away every easily. I got on to Haden and their response was:
"Typically, we would only expect to see such damage if the product has been knocked, dropped, scratched, or cleaned with abrasive cleaners, harsh detergents, or scouring pads, rather than using a soft cloth as per the care and use instructions [...] Unfortunately, as this type of damage is not typically covered under warranty, we are unable to offer a replacement or repair for this issue."
I honestly didn't do any of these things - and found other users on Amazon complaining about the same issue. I don't think the coating can withstand the heat of repeated boiling.
Edit: Haden say they've never seen the kind of damage in my photo. I have: just look at the kettle on Amazon > Customer photos and videos > and see photos by Christina of blistering paint. She says "Paint blisters and tried to blame customer! They just didn’t want to take responsibility"

Update:-

My microwave has been with the Quality Assurance team since 31/7/26 (it's now 10/8/26).

The Customer Services team still haven't been able to provide me with QA's findings on the results of their inspection of this microwave's safety. They can't even tell me it HAS been inspected.

This is a dreadful position for a customer to be in. I've been without a microwave I can safely use FOR WEEKS; and I have a freezer stuffed full of frozen food that can't be eaten without a lot of extra hassle.

The original problem:-

The Customer Service team isn't allowed to put me in direct contact with the technical team - even though the only people professionally qualified to determine the safety risks (fire and electrocution) of using my Haden microwave oven are engineers with knowledge of the safety-related aspects of the product's design.

I had previously spoken to the specialist electrical goods retailer's representative (who'd sold microwave ovens for 20 years and knew his stuff) - he advised me I MUST speak to the Haden technical team engineers to resolve this safety question.

Nobody sensible takes risks with their lives and property by relying on non technically qualified people to pass on and receive back highly technical design-related information about safety. When a specialist retailer tells you that you need to ask a qualified engineer about whether your newish microwave is safe to use, you listen! This is my third microwave and is the first time I've experienced such problems.

My Haden 20L 199096 / HMG208TCS microwave had suddenly got so hot on the external casing after 2 minutes use as to SUGGEST a problem with its innards (eg the magnetron???) that might cause a fire or electrocute me.

If I'd been able to speak directly to a qualified engineer he or she might have been able to resolve the problem immediately. As it is, over a week later I daren't use the microwave and we are still talking about how I can get it inspected by the Haden engineers.

I had a Hyden airfryer which I bought from Lidl a few years ago. I was disappointed when it started playing up. Within a very short period I was sent a replacement after returning the faulty one. During this process I was kept well informed, communication was excellent and the service I received was none other than professional.

Excellent Customer Service, infact top class!

Communication throughout was superb with very clear and speedy responses.

Issue resolved super quick.

A very positive experience; a very positive outcome - thank you!

I have been using your appliances
for many years, this time I had issues with the Air fryer after using for almost a year.
I contacted them and replaced it with the update model Amazing,
Thank you Haden I am ever grateful.