Logo de Cooki Haircare
Visiter le site web

Cooki HaircareAvis 

4
•
TrustScore 3 sur 5

3,1

Magasin de produits capillaires
Écrire un avisVisiter le site web
Écrire un avis

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

À propos de l'entreprise

  1. Magasin de produits capillaires

Écrit par l'entreprise

Cooki is an Australian eco friendly hair care company selling shampoo and conditioner bars, and accessories. We make conscious hair care, without compromise. Our shampoo and conditioner bars use high quality ingredients to leave your hair healthy, clean, soft and shiny, without the bad stuff.

Coordonnées de contact

3,1

Moyen

TrustScore 3 sur 5

4 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,1

Tous les avis

(4)

5 avis reçus au cours des 12 derniers mois

Écrire un avis

Nous vérifions les avis

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus
Noté 1 sur 5 étoiles

Made in China

Made in China. I was looking at their shampoo bars as I like to support local businesses and products made closer to home.
While browsing the website, I tried to find out where your bars are manufactured. It took me quite a while to find the information, and I eventually came across a FAQ stating that they are made in China.
To be honest, I was surprised. Based on their advertising and the fact that they present themselves as an Australian business, I had assumed the products were made in Australia.
I don't have an issue with products being made overseas, but I do think manufacturing location is important information that should be easier for customers to find. It would be much more transparent to include it on the product pages rather than in a FAQ. So, I have contacted the Commerce Commission and asked them to look into this.
As a customer, I would have appreciated knowing this upfront before spending time researching it.

22 juin 2026
Avis spontané
Logo de Cooki Haircare

Réponse de Cooki Haircare

Hi Karen, owner Jaimee here - thank you for reaching out and for your honest feedback. We appreciate customers who care about transparency, and it's something we take seriously here at Cooki. I am pleased to confirm that every product page on our website includes an FAQ section addressing this question directly, under the tab - "Is Cooki Australian?" - which links through to a dedicated blog post explaining exactly where and how each of our products are made, and why. This is the same post you found under our main navigation menu FAQ section also. This information also appears as the first search result when searching for "where is Cooki Haircare made" online, and is readily accessible to anyone researching our products. If you have any other questions not covered in the blog post you read on our website, we're always more than happy to answer any questions directly.

Noté 1 sur 5 étoiles

Used the rice water shampoo hair went…

Used the rice water shampoo hair went oily- was recommended by their staff the ginger soap and conditioner - stuck with hoping it would settle down but my hair was fizzy and fluffy- the worst thing is the ginger stung my eye so bad it felt like a burn- when I gave up on it i was past my return date - so a waste of money with cookie - like to know what's in their ingredients to hurt my eye so bad - will not recommend them or use them again

17 mars 2026
Avis spontané
Logo de Cooki Haircare

Réponse de Cooki Haircare

Hi Andrew, I'm so sorry to hear you haven’t had the best experience with the products. When you first reached out, you mentioned that the Rice Water Protein Shampoo was leaving your hair feeling oily. Because of that feedback, we recommended trying our Ginger Shampoo Bar instead, as it's one of our most popular bars for hair that tends to become oily and is designed to help balance oil production while adding volume. Our shampoo is not designed for eye contact, and this is due to the Sodium Coco Sulfate in this bar. While SCS is a low tox coconut-derived cleansing ingredient and is considered gentler than traditional harsh sulfates, it is still an active surfactant and can cause significant discomfort if it comes into contact with the eyes. Our Rice Water Protein Shampoo Bar is actually sulfate-free and was specifically formulated as our "no tears" option, making it our gentlest shampoo and the one we recommend for those with particularly sensitive scalps or eyes. We're also sorry to hear that you felt you were outside the return period before deciding the products weren't right for you. As a gesture of goodwill, we'd be more than happy to extend our 60-Day Happiness Guarantee for you. Please feel free to contact us so you can initiate a return for the refund. Thanks again for giving us a go!

Noté 2 sur 5 étoiles

Cooki Haircare

Hi Everyone. On recommendation from my daughter, I decided to order for the 1st time from Cooki Haircare. I ordered the ginger soap bar and conditioner. The next day I requested if possible can they swap the conditioner bar for another shampoo bar. They were quite obliging and said they will.
But a day or so later I got an email saying that there will be a hold up on dispatching my order as they are out of stock for the free bag and the wooden soap trays I ordered.
I replied back that I didn't care about the free bag and I just need the shampoo bar as I am keen to use it.
I got a reply saying ok. I still haven't received my order and after enquiring about it was told it's now ready to ship. For an Australian based company, the delivery should have been delivered by now. My daughter said hers arrived in good time. So far I cannot agree with her. I will let you know when it's delivered and if the product is good. Bye

22 octobre 2025
Avis spontané
Logo de Cooki Haircare

Réponse de Cooki Haircare

Hi Margaret, we're so sorry for the rare delay with your order. The two-day wait was caused by an out of stock item being as discussed via email, but your order was shipped out earlier today. As you mentioned your daughter’s order arrived in good time and we’re usually very speedy, so our apologies again for this. We also wanted to reassure you that we’ve replied to all your emails, including those sent over the weekend, which were responded to today once we were back in the office. Thanks again for your feedback and for giving our bars a try after your daughter’s lovely recommendation! Jaimee & Team Cooki

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus