I recently had an issue with damaged shipment and contacted Hairmax for assistance. I spoke with Carlos, who was incredibly courteous and made the entire process quick and easy. It’s rare to come ac... Voir plus
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Lisez les avis des autres
The customer service agent was extremely knowledgable. He answered all my questions and his follow up was superb. Quality customer service is rare these days. Hairmax went above and beyond in address... Voir plus
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Terrible product. Makes shedding and hair loss worse. Makes shredding worse. Info from company: Expected Hair Growth Timeline: Months 1–3: Possible temporary shedding as new growth cycles be... Voir plus
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They REALLY made EVERYTHING right! The initial product was purchased CBS deals and steals. Unfortunately it had a part malfunction so I contacted Customer Service at HairMax. Andrea was very thorou... Voir plus
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À propos de l'entreprise
- Magasin de produits capillaires
- Service d'implantations capillaires
- Boutique de santé et beauté
- Fabricant de technologies médicales
Écrit par l'entreprise
Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. We understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
Coordonnées de contact
1040 Holland Drive, 33487, Boca Raton, Etats-Unis
- 561-417-0200
- info@hairmax.com
- hairmax.com
4,3
Excellent
394 avis
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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5 stars thank you Carlos
I spoke with Carlos at customer service and he was great! I initially called with some concerns on the product but his patience and understanding helped put all of my concerns to bed
25 juillet 2025
Avis spontané
Réponse de Hairmax
Hi Kalani,
Thank you for sharing your experience!
We’re so glad to hear that Carlos was able to provide the patience and understanding you needed. It’s always our goal to ensure every customer feels heard and supported, and we're happy he helped put your concerns at ease.
We truly appreciate your feedback and your trust in Hairmax!
Above and beyond
I had the pleasure of speaking with Carlos today. His customer service skills was above and beyond. He's a very knowledgable person who knows his stuff and was able to answer all my questions. He has exceeded all my expectatuons as a customer service representative. Thank you again Carlos for your kindness and assistance with your productw. I know I made the right choice with my ordee.
28 juillet 2025
Avis spontané
Réponse de Hairmax
Hi Monica,
Thank you so much for your thoughtful review!
We're thrilled to hear about your positive experience with Carlos. Providing knowledgeable, attentive service is exactly what we strive for, and we're so glad Carlos was able to exceed your expectations. We'll be sure to share your kind words with him—he’ll be honored to know he made such a meaningful impact.
Thank you again for choosing Hairmax. We truly appreciate your trust and are here for you every step of the way.
Actonis
My order was on back order. Yaritza kept me posted on my order reassuring me it would be available soon.
Yaritza Sanchez has that special touch as a customer service rep. Very caring voice and true to her words. Great experience with her. 5 out of 5
3 juin 2025
Avis spontané
Réponse de Hairmax
Dear Donna,
Thank you so much for your kind words and for taking the time to share your experience!
We're thrilled to hear that Yaritza provided you with the care, clarity, and follow-through you needed during your backorder. She truly embodies the level of service we strive to deliver at HairMax, and your feedback means a great deal to our team.
We'll be sure to pass along your wonderful comments to Yaritza—she’ll be delighted to know she made a positive impact.
Thank you again for choosing HairMax. We're grateful for your trust and support.
I love my Hairmax regrowth cap
I love my Hairmax regrowth cap. I have been using it for a year and have great results. My sister has one as well, a success for both of us. The company personnel
make it so easy to answer any question you might have. Thank you Hairmax. Connie Davis, Little Elm, Tx.
19 juin 2025
Avis spontané
Réponse de Hairmax
Dear Connie,
Thank you so much for your wonderful message—we’re absolutely thrilled to hear that both you and your sister have seen such great results with the HairMax Regrowth Cap!
It’s incredibly rewarding to know our products are making a real difference, and your kind words about our team truly mean a lot. We’re always here to support you and make your HairMax journey as smooth and successful as possible.
Thank you again for being a valued member of the HairMax family.
I purchased the Hairmax 12 Classic…
I purchased the Hairmax 12 Classic Laser Comb based on the many positive reviews that I read online. It's very easy to use. I was so impressed with the outcome of others. I am hoping to start Hairmax's hair vitamins. For most, they seem to work quickly. However, everyone is different, but for sure if you are eating healthy and taking care of yourself, results are bound to happen. I plan on sending a before and after in about two months from now so stay tune.
24 mai 2025
Avis spontané
Réponse de Hairmax
Dear Victoria,
Thank you for sharing your experience with the HairMax 12 Classic Laser Comb—we truly appreciate your trust in our product and are thrilled to hear you found it easy to use!
You’re absolutely right: individual results can vary, but combining the Laser Comb with a healthy lifestyle (and our HairMax Hair Vitamins, if you choose to try them!) can help optimize your hair wellness journey. We’re excited to see your progress and would love to feature your before-and-after photos with your permission!
For best results, we recommend:
✅ Consistency: Use the Laser Comb 3x weekly as directed.
✅ Patience: Hair growth cycles take time—many users see noticeable improvements after 3–6 months.
✅ Support: Our Customer Care team is here to answer any questions at 561.314.2430
We’re rooting for you and can’t wait to see your updates!
Best,
The hairmax Team
IF IN AUSTRALIA READ THIS BEFORE YOU…
IF IN AUSTRALIA READ THIS BEFORE YOU ORDER. My daughter ordered a hairmax cap and it was sent out by the hairmax using UPS. Email was sent when dispatched. After that never received the product. One month has passed. No delivery and no communication. I followed up Hairmax but they claim once they send out it is the customers responsibility to ensure it is delivered. This is in breach of Australian Consumer Laws where the supplier is responsible until the product is received. Appears that duty was payable but in order to pay that someone needs to contact and communicate that to the customer. This never occurred. Tried to lodge complaint with UPS but their portal would not accept because the parcel was out for delivery. In short one month later no product and $$ gone. Hairmax does not care about the customer. They will probably try to make some comment about this post that it’s not their fault but clearly they are not properly set up to do business and deliveries to Australia. I bought a Capillus hat and it arrived in 4 days and they collected the duty at the time of sale. That’s how you do business when you care about customers. Set up properly. AUSTRALIAN BUYERS BEWARE.
5 juin 2025
Avis spontané
Réponse de Hairmax
Dear Luke,
We sincerely apologize for the frustration and inconvenience you and your daughter have experienced with the delivery of your HairMax device. This is not the level of service we strive to provide, and we are committed to resolving this matter immediately.
Next Steps:
Immediate Investigation: Please share your daughter's first and last name with the purchase order detail.
Full Redelivery or Refund: Per Australian Consumer Law (ACL), we will either:
Ship a new HairMax device via a tracked method (duties prepaid), Please share VAT payment record.
Process a full refund—your choice. Please note shipping cost are not refundable. if the package was refused.
Process Review: We will audit our AU shipping to prevent future issues.
Action Required: Please reply with your order number or contact our team directly at info@hairmax.com 561-314-2430 so we can prioritize this.
Our Commitment:
HairMax stands by our customers, and we acknowledge our responsibility under ACL until delivery is complete.
We will update our international checkout process to clarify duty/tax expectations upfront. Please note that the information is on the website prior to international checkout.
Again, we deeply regret this experience and appreciate your patience as we make it right.
We look forward to all the information required to move this process forward.
Best,
hairmax Customer Service
I ordered the HairMax LaserBand 82
I ordered the HairMax LaserBand 82, but upon opening the package, I was shocked to find that the product was dirty and clearly appeared to have been used. To make matters worse, HairMax is refusing to refund my money. I expected a brand-new item and am extremely disappointed with both the product quality and the customer service.
Update after HairMax responded to my review:
I reached out to them again, and they informed me that I would have to pay for the return shipping myself. Moreover, they said they must first inspect the product to determine whether I’m telling the truth. If they are not 100% convinced, they will not refund my money — even though I already provided photo evidence clearly showing that the product was dirty and unhygienic when I opened it
28 mai 2025
Avis spontané
Réponse de Hairmax
Dear Mori,
Thank you for bringing this to our attention, and please accept our sincerest apologies for the unacceptable condition of your HairMax LaserBand 82. This is not the experience we want for any of our customers, and we are committed to making this right immediately.
Next Steps:
Priority Replacement: We will ship a brand-new, sealed LaserBand 82 to you at no cost, with expedited delivery. ( We require the original device to be returned )
Full Refund: If you’d prefer, we can process a full refund instead—just let us know your preference. ( Refund lead time is 7 business days from collection )
Investigation: Our team is reviewing this issue rigorously to prevent any future occurrences. ( Please note that we require your original unit for evaluation )
To resolve this promptly, please follow the instructions provided by the hairmax customer service team.
Again, we deeply regret the frustration this has caused and appreciate your patience as we correct this. Your satisfaction is our top priority.
Best,
Josh Soto
Servizio clienti inesistente
Ho ordinato su Hairmax un apparecchio e i problemi sono iniziati quando ho contattato il servizio clienti. Sul sito dicono che gli ordini piazzati il fine settimana come ho fatto io, saranno spediti il Lunedì. Fatto sta che Lunedì non ricevo alcuna notifica di spedizione, Martedì niente, decido allora di contattarli per avere informazioni relativamente alla spedizione. Non ricevo nessuna risposta fino a mercoledì quando ricevo notifica della spedizione dal corriere, dal loro servizio clienti silenzio completo. Ho ricevuto il pacco e benché possa sorvolare sul ritardo della spedizione, non accetto che il servizio clienti non risponda in caso di richieste o domande di qualsiasi genere. L'apparecchio al momento sembra funzionare, ma cosa succederebbe in caso di problemi o difetti visto che non rispondono? Per gli acquisti online il servizio post vendita è tutto. Dò due stelle solo perché per ora funziona, e mi auguro che continui a farlo dato il costo elevato, ma ne meriterebbero meno di una. Sinceramente non acquisterei di nuovo da loro e mi rivolgerei altrove. State attenti perché l'assistenza è inesistente.
12 mai 2025
Avis spontané
Réponse de Hairmax
Dear Paolo,
Thank you for sharing your feedback—we sincerely apologize for the delays in shipping communication and the lack of responsiveness from our customer service team. This falls short of the experience we aim to provide, and we truly appreciate your patience as we work to resolve these issues.
Next Steps to Make This Right:
Immediate Support: Our technical team will reach out to you directly within 24 hours to troubleshoot your device and ensure it’s working properly. ( info@hairmax.com ) 561-314-2430
Shipping Process Review: We’re investigating why your order notification was delayed and will improve our weekend order protocols. ( Please share your sales order information for review )
Service Accountability: Your feedback has been escalated to our customer service leadership to address gaps in responsiveness.
Your Satisfaction Matters:
If your device isn’t functioning as expected, we’ll replace it immediately or process a full refund—your choice. ( Warranty registration )
For future orders, we’d like to offer you a 15% discount as a gesture of goodwill for the inconvenience.
We understand your frustration and hope to restore your confidence in HairMax. Please reply with your order number or contact us directly at [phone/email] so we can assist you personally.
Non-existent customer service
I have the hairband and have seen no results. I tried to call them to initiate a return and the whole process is such a joke. I have been trying to contact them for 2 days and I keep getting a message that all lines are busy. Clearly it is a non-functioning phone line.
1 mai 2025
Avis spontané
Réponse de Hairmax
Dear Dora,
Thank you for sharing your feedback, and I sincerely apologize for the frustration you’ve experienced.
We’re truly sorry to hear that you haven’t seen the results you were expecting and that you've had difficulty reaching our Customer Care team. Please know this is not the experience we strive to provide, and your concerns are being taken seriously.
Our phone lines can occasionally become overwhelmed during peak hours, but we are fully operational and committed to assisting every customer. We’d love the opportunity to resolve this for you as quickly as possible.
To expedite support, please email us directly at info@hairmax.com with your order details, or provide your preferred contact number and a convenient time, and we will have a representative reach out to you directly.
We value your trust and appreciate the opportunity to make this right.
Warm regards,
HairMax Customer Experience Team
www.hairmax.com
☎️ 561-314-2430 opt #2
Nix mit „6 Monate lang kostenlos…
Nix mit „6 Monate lang kostenlos testen“.
Habe das Gerät nach einer Woche zurückgeschickt, weil es mir zu klein war und ich eigentlich das Größere für 1000€ kaufen wollte, aber nach der Rückgabeerfahrung nein danke. Mir wurden trotz Rückgabe innerhalb der ersten 14 Tage 20% vom Kaufpreis abgezogen. Sind knapp 80€ + 10€ Rücksendekosten. Grund? Sie haben das Gerät mit einer dünnen Plastikfolie überzogen, die nicht abgezogen werden darf, damit das Gerät „Neu“ weiterverkauft werden kann. Das Gerät einfach als „Neuwertig“ oder einfach mit neuer Folie wieder verkaufsfertig zu machen - daran denken sie nicht. Mit der Folie über dem Gerät ist es nicht möglich es überhaupt zu testen, da die Folie den Haarkamm überdeckt und ich somit die Haare nicht zur Seite separieren kann. Insgesamt ein lächerliches verblendendes und unseriöses Kundenversprechen - 0 Kundenzentriert. Schlechtes Kauferlebnis. Nie wieder. Keine Empfehlungen an Freunde.
18 mars 2025
Avis spontané
Réponse de Hairmax
Dear Moe,
Thank you for sharing your feedback, and we sincerely apologize for the negative experience you’ve had. We understand how frustrating this must be, especially when it comes to finding the right product and ensuring a smooth return process.
We genuinely value all our customers and strive to provide the best experience possible. We are sorry to hear that the device didn’t meet your expectations and that the return process did not reflect the level of service we aim to provide. Please be assured that we take your concerns seriously.
Regarding the return policy and the 20% deduction, this is a part of our standard procedure to ensure the product can be resold as “like new.” However, we absolutely understand your frustration about the plastic film affecting your ability to test the device properly. We will review our process to see how we can improve this experience in the future.
We also want to make sure you’re satisfied with your purchase. If you’d like to revisit your options for a larger device or discuss any other concerns you might have, please don’t hesitate to reach out. We’re here to assist you and ensure your needs are met.
Again, we apologize for the inconvenience this has caused and appreciate you taking the time to bring this to our attention. Your feedback will help us improve our services.
My very expensive laser cap is no…
My very expensive laser cap is no longer working properly, with leds having lost almost all of their strength. unfortunately the warranty has already expired. Very disappointed.
31 mars 2025
Avis spontané
Réponse de Hairmax
Dear Gioele,
Thank you for sharing your feedback. We sincerely understand your frustration regarding the performance of your laser cap, and we apologize for the inconvenience this has caused. While the warranty for your device has expired, we do offer out-of-warranty programs designed to support customers with devices beyond their warranty period.
Our team has already taken the liberty of reaching out to you via email to explore potential solutions. Rest assured, we are here to assist you and ensure your experience with HairMax remains positive.
If you have any further questions or concerns, please don’t hesitate to contact us directly.
hairmax international
customer Support
Very bad experience and they are so…
Very bad experience and they are so slick to delete your bad review and keep cutting and pasting repeating their responses, I purchase the cap after receiving for less than 1 day unopened I asked to return it the refused it and said I am stuck with it for 7 months, I said it’s unopened I don’t want it you can have it back they argued with me and kept saying NO Returns! I never heard of any company I NC my life! I am an Amazon executive and this is used car salesman theft!
I want this company him estimated for these practices and eventually they will close them down for this illegal practice and the doors will close! Give me my money back!
21 mars 2025
Avis spontané
Réponse de Hairmax
Dear Michael,
We sincerely apologize for the frustration and inconvenience you've experienced with our return policy. We understand your disappointment and take all feedback seriously. Please know that your experience is not reflective of the level of service we strive to provide.
We aim to provide clarity around our return policy, which states that returns are only accepted within a certain time frame, even for unopened products, and this can be influenced by various factors such as the type of product and its condition.
If you'd like, I can personally assist you in reviewing your case and see if there's any way to resolve this situation or find a suitable solution. We want to ensure that you feel heard and respected as a valued customer.
Please feel free to reach out directly, and I’ll do my best to assist.
HairMax Support Team
It just hasn't worked
It just hasn't worked. I went to return it for a refund after 6 months, I was convinced to keep it for a further 6 months (1 year in total). I used it religiously as directed, so I'm very disappointed with all the hype. I've just packed it up to return today, of course, at my expense, and they deduct £200 from the price paid as it costs them to recondition it - that came from the horse's mouth! So used hairbands are sold on, whether that is as reconditioned or new, I don't know.
24 mars 2025
Avis spontané
Réponse de Hairmax
Dear Cher,
Thank you for sharing your feedback. We sincerely apologize that your experience with our product did not meet your expectations. We understand your frustration, especially after your commitment to using the device as directed.
We take all customer concerns seriously and continuously work to improve our products and services. Regarding the reconditioning process, we aim to ensure that all returned items meet our high-quality standards before they are resold, and any necessary costs for reconditioning are reflected in our policies.
Please feel free to reach out directly to our customer service team if you would like to discuss your situation further. We are here to assist and ensure we can resolve any outstanding concerns you may have.
We appreciate your feedback and will take it into account as we continue to improve.
GREAT product Fabulous customer service
Awesome product-- Laser 82 Hair Band . It is So easy to use---- so easy to operate-- Makes it a pleasure it is so easy to have more hair so fast. very comfortable too. Thanks so much Hairmax
31 janvier 2025
Avis spontané
Réponse de Hairmax
Thank you for your review! We are happy to hear that you are satisfied with our products and look forward to assisting you with any future needs.
Not accountable
Not accountable. Delayed delivery takes forever. No communication.
I’ve ordered a product online on November 26th under a 3—5 shipping days promise.
After no contact from the company I reached out for its Instagram account and was told product was expected to be shipped on Dec 12, 10 business days after purchase.
Do not recommend.
*after Hairmax replied:
Not true. you did not reach out and notified me regarding the delayed dispatch timeline. I was the one making the effort and contacted you through Instagram DM. Only then, I got an answer. Nothing in my emails.
And regarding "the expected ship date being clearly listed prior to my purchase" yes, it was listed as 3—5 business days and not 12, just to be clear.
Just provide better communication as a company and take responsibly, bye.
25 novembre 2024
Avis spontané
Réponse de Hairmax
Dear Favio,
We sincerely apologize for the experience you’ve had with your order. We understand your frustration regarding the delayed delivery. Please know that we strive to provide accurate and timely service to all of our customers.
Regarding the shipping delay, the expected ship date was clearly listed prior to your purchase, and we made every effort to notify you about the revised dispatch timeline. We completely understand that the backorder situation is less than ideal, and we regret any inconvenience this may have caused.
If there’s anything further we can do to assist you or improve your experience, please don’t hesitate to let us know. We value your feedback and are committed to enhancing our processes moving forward.
Thank you for your understanding.
The Hairmax laser cap reversed my hair loss!
The Hairmax laser cap helped when the doctor's could not. I experienced fast, complete hair loss in a large area on the back of head, plus thinning throughout (at age 67). I was diagnosed with alopecia and provided a topical prescription from the doctor...no change after two rounds of medications and continued rapid hair loss. I began looking for alternatives, and I found Hairmax. I followed the instructions with commitment. And, just as provided in the instructions, I first experienced a slowing of the hair loss (the first month), then small 'sprouts' of new hair around the bald area (the second month), then a filling of the bald area...and now I cannot find a 'bald' area at all (one year later). I am continuing to use the Hairmax because I am finding that the volume of my hair continues to increase. HIGHLY RECOMMENDED TO ALL!!! Just stick to it!!!
28 novembre 2024
Avis spontané
Réponse de Hairmax
Thank you for sharing your HairMax experience. We love to hear from those we have been able to help. We work hard to meet expectations like yours, and we’re happy to hear you like it. Please let us know if you have any questions throughout your successful journey!
Don't buy from them!!
Don't buy from them. I ordered one price but when I got it it was 30% more expensive. I tried to send it back but they only agreed to refund me a part of the cost. They are liars.
26 novembre 2024
Avis spontané
Réponse de Hairmax
Thank you for sharing your review. Please let us know if there is anything more that we can assist with to make your experience more satisfying by contacting our HairMax Customer Service Team.
Device BROKE DOWN AFTER 2 MONTHS, APPALLING CUSTOMER SERVICE
I've purchased Hairmax 82 while I was on a business trip in USA in September 2024 and just after 2 months of use it stopped charging. Customer service is now asking me to ship the product BACK TO USA for evaluation and repair despite the fact they have UK representation, at MY EXPENSE which includes shipping cost and all customs charges. I am appalled. 0 STARS for quality + 0 STARS for customer service.
12 novembre 2024
Avis spontané
Réponse de Hairmax
Thank you for sharing your review, we are sorry for your experience as we only have one FDA cleared facility and that is in the US. We look forward to helping you with your device once received. Should you need further assistance, please call HairMax Customer Service Team at 866-527-3726 Option 2 or at info@hairmax.com.
Not existing customer service
Giving 1 start as i ordered so much of your products until now. Customer service doesn’t answer messages and emails at all. I was thinking to buy your device but there is no way I would since you don’t answer emails.
20 octobre 2024
Avis spontané
Réponse de Hairmax
Thank you for sharing your review, we are sorry for your experience as we are available in office Monday - Friday 9 AM - 5 PM EST. Please let us know if there is anything more that we can assist with to make your experience more satisfying by contacting our HairMax Customer Service Team at 866-527-3726 Option 2 or at info@hairmax.com.
I thought I would give this an honest review
I thought I would give this an honest try and used for 12 months, knowing that a product like this would need time. I have to say, no real change and my hair. i have had a steady amount fall over over time and it is very thin now.
i used the same products has before, Noxin, biotin, argon oil etc etc all the normal jazz.
i spoke to a usa customer service desk about 8 months into using the product and they tried to upsell a more expensive product.
This might work but not sure really.. shame as i had high hopes for the hair max
UPDATE - Thanks Hairmax for replying, however when purchasing the machine I was made aware of the refund policy, however also told the device needs time. I should have refunded the item. Who knew ;)
9 octobre 2024
Avis spontané
Réponse de Hairmax
HairMax devices have been clinically tested on men and women with androgenetic alopecia, or hereditary hair loss, with over a 90% success rate. We do understand, however, that there are other types of alopecia that it may not work for, which is why we offer a money-back guarantee. We thank you for giving HairMax a try!
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