I recently had an issue with damaged shipment and contacted Hairmax for assistance. I spoke with Carlos, who was incredibly courteous and made the entire process quick and easy. It’s rare to come ac... Voir plus
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The customer service agent was extremely knowledgable. He answered all my questions and his follow up was superb. Quality customer service is rare these days. Hairmax went above and beyond in address... Voir plus
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Terrible product. Makes shedding and hair loss worse. Makes shredding worse. Info from company: Expected Hair Growth Timeline: Months 1–3: Possible temporary shedding as new growth cycles be... Voir plus
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They REALLY made EVERYTHING right! The initial product was purchased CBS deals and steals. Unfortunately it had a part malfunction so I contacted Customer Service at HairMax. Andrea was very thorou... Voir plus
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À propos de l'entreprise
- Magasin de produits capillaires
- Service d'implantations capillaires
- Boutique de santé et beauté
- Fabricant de technologies médicales
Écrit par l'entreprise
Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. We understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
Coordonnées de contact
1040 Holland Drive, 33487, Boca Raton, Etats-Unis
- 561-417-0200
- info@hairmax.com
- hairmax.com
4,3
Excellent
394 avis
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Broke after a few months use
Broke after a few months use
Broke after a few months use. Power won’t stay on. Contacted the company and they said I would need to pay out of pocket to send the cap to the USA from the UK and pay returns shipping for them to fix it .
For the price, it’s cheaply made and the customer service is useless
31 août 2023
Avis spontané
Réponse de Hairmax
Dear Catherine,
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about the issues you’ve experienced with our product and the inconvenience this has caused you.
We strive to ensure our products meet high standards of quality and durability, and it's disappointing to learn that we fell short in this instance. We also understand that our customer service response did not meet your expectations, and for that, I sincerely apologize.
To resolve this, I would like to offer to review your case personally. Please contact me directly at info@hairmax.com or 561-314-2430 EXT 113 and we will arrange for a more convenient and cost-effective solution for the repair or replacement of your item.
We appreciate your feedback as it helps us improve our products and services. We are committed to making things right and hope to restore your confidence in our company.
Thank you for bringing this to our attention.
Best regards,
hairmax team
Amazing company
Amazing company. Still figuring out the product but customer service is excellent. Easy to reach, helpful, trustworthy. I’d recommend!
23 août 2024
Avis spontané
Réponse de Hairmax
Hello Peggy,
Thank you so much for the kind words! We’re thrilled to hear that you're having a positive experience with our customer service team. We strive to provide not only effective hair growth solutions but also a top-notch customer experience. If you have any questions or need help with your Hairmax product, don’t hesitate to reach out. We're here to support you every step of the way!
hairmax
There’s hope for hair loss!
First of all, I really appreciate the customer service I have received. I love having a representative assigned to my account. He has been able to handle all of my needs, from quickly replacing a device, to answering my questions and helping with product orders (and even finding discounts!). Thank you, Josh!
I love the shampoo and conditioner and also use the Hair Booster. They smell great, my hair feels good — and nourished — and my hairstylist tells me she can see the new growth that is coming in.
5 août 2024
Avis spontané
Réponse de Hairmax
Dear Taia,
Thank you for sharing your positive experience with the hairmax Products! We're delighted to hear that you've seen a remarkable difference in less than a year of using it regularly.
We're also pleased to know that you received exceptional service when you reached out for assistance. Providing outstanding customer service and ensuring our customers have a great experience is our top priority.
Your satisfaction and the results you've achieved mean a lot to us. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Warm regards,
hairmax
I bought the Hairmax hat and have seen a noticeable difference
I bought the Hairmax hat and have seen a remarkable difference in using it for less than one year! I called the company for assistance and was provided with exceptional service!! I love all the interactions I have had with this company! I also use my hat regularly every week as instructed and it works!
25 juillet 2024
Avis spontané
Réponse de Hairmax
Dear Karen,
Thank you for sharing your positive experience with the HairMax hat! We're delighted to hear that you've seen a remarkable difference in less than a year of using it regularly.
We're also pleased to know that you received exceptional service when you reached out for assistance. Providing outstanding customer service and ensuring our customers have a great experience is our top priority.
Your satisfaction and the results you've achieved mean a lot to us. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Warm regards,
hairmax
Hairmax Customer Service is second to none
Hairmax Customer Service is outstanding, I was so pleased with the service I received from the representative. They went above and beyond to help me find a solution, I highly recommend this business.
22 juillet 2024
Avis spontané
Réponse de Hairmax
Dear Maria,
Thank you for your kind words and for sharing your experience with hairmax Customer Service! We're thrilled to hear that you were so pleased with the service you received and that our representative went above and beyond to assist you.
Your recommendation means a lot to us, and we appreciate your support. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Warm regards,
hairmax Customer Support Team
I received the LaserBand 82 last week
I received the LaserBand 82 last week. Hopefully I will see some improvement after using it for a time. Also their customer service was excellent. I called in and had a response to my question within one hour.
17 juillet 2024
Avis spontané
Réponse de Hairmax
Dear Marcia,
Thank you for your feedback! We're thrilled to hear that you received the LaserBand 82 and that our customer service was excellent in responding to your question within an hour.
We hope you see positive results with your new device over time. If you have any further questions or need assistance as you continue your journey, please don't hesitate to reach out. We're here to help!
Warm regards,
hairmax Customer Service Department
EXCELLENT CUSTOMER SERVICEEmmily was very professional and…
Emmily was very professional and knowledgeable. She was very patient and even offered some additional tips for my use of my HairMax.
Wish there were more customer service representatives like her.
Ps. This is not her mom. Lol
10 juillet 2024
Avis spontané
Réponse de Hairmax
Dear Maureen,
Thank you for your wonderful feedback! We're delighted to hear that Emmily provided you with excellent customer service. Her professionalism, knowledge, and patience are qualities we highly value, and we're glad she could offer you additional tips for using your HairMax.
We strive to provide the best customer service possible, and it's great to know that Emmily's assistance made a positive impression. We'll be sure to pass along your kind words to her.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Warm regards,
HairMax Customer Support Team
I’ve been using the hairmax laser comb.…
I had been using the hairmax Laser Comb in which I did have very good results with less shedding and hair growth. However, I stopped using it for a few months. I spoke with Emmily at hairmax with questions regarding me getting back on track and some new shedding due to taking a break. Emmily was very helpful and informative and answered my questions. I appreciate Hairmax and am thankful for the help I received today.
26 juin 2024
Avis spontané
Réponse de Hairmax
Dear Carrie,
Thank you for sharing your experience with HairMax! We're delighted to hear that you had good results with the HairMax Laser Comb, experiencing less shedding and hair growth.
It's great to know that Emmily was able to assist you with your questions about getting back on track and addressing the new shedding after taking a break. Her helpful and informative approach is something we strive for with all our customer interactions.
We appreciate your continued trust in HairMax and are glad we could help you today. If you have any further questions or need assistance, please don't hesitate to reach out.
Warm regards,
hairmax Customer Support Team
Great customer service with Hairmax
Great customer service with Hairmax! I contacted them because my order had not arrived as expected. They verified with UPS that the package had been lost and immediately re-shipped by device and provided an upgrade. I received the device the next day!
21 juin 2024
Avis spontané
Réponse de Hairmax
Hello Pamela,
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with HairMax customer service.
We're sorry to hear about the initial issue with your order not arriving as expected, but we're glad that we could verify with UPS and promptly re-ship your device. Providing an upgrade and ensuring you received it the next day was our pleasure.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Warm regards,
hairmax customer service
Customer service was EXTREMELY helpful.
Customer service was extremely helpful determining the issue with my HairMax cap controller (battery pac). Warranty was reviewed and approved for a replacement. I received the replacement within a few days. Top rate customer service.
11 juin 2024
Avis spontané
Réponse de Hairmax
Dear Susan,
Thank you for sharing your experience with our customer service team! We're thrilled to hear that you found our service extremely helpful in resolving the issue with your HairMax cap controller (battery pack).
It's great to know that your warranty claim was reviewed and approved promptly, and that you received the replacement within a few days. Providing top-rate customer service is our priority, and we're glad we could assist you efficiently.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Warm regards,
hairmax team
Terrible hair growth device
Terrible hair growth device. It is inconvenient and uncomfortable to use. My device broke after only two years of use. Get a helmet with a 5-year warranty
21 juin 2024
Avis spontané
Réponse de Hairmax
Hello Charlie Mcchesney,
We appreciate you taking the time to share your thoughts with us. Your feedback is important to us, and we apologize for any inconvenience and discomfort you have faced. We strive to provide high-quality products and reliable service, and it’s clear we fell short in your case.
We would like to learn more about the specific issues you encountered to help improve our products and service.
Regarding the device breaking after two years, please reach out to our customer service team 561-314-2430 a hairmax specialist can assist you with this issue.
We understand your concern about the warranty and are committed to ensuring our customers are satisfied with their purchases.
Thank you for bringing this to our attention. We hope to have the opportunity to resolve this matter for you.
Warm regards,
hairmax
Customer service: We’ve used our HairMax regularly since…
We’ve used our HairMax regularly since 2021. I’m very pleased with the product. Customer service has been great. Even though our product is no longer under warranty, Josh answered all my questions, and even offered to send me a replacement charging cord at no cost. Thank you Josh!
19 juin 2024
Avis spontané
Réponse de Hairmax
Hello Kathy,
Thank you for your continued support and for sharing your positive experience with HairMax! We're delighted to hear that you have been pleased with our product since 2021 and that our customer service has met your expectations.
It's wonderful to know that Josh was able to answer all your questions and provide a replacement charging cord, even though your product is no longer under warranty. We strive to go above and beyond for our customers, and we're glad that Josh could assist you.
If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help!
Warm regards,
hairmax
Strong company that delivers on their commitments
The product quality and customer service of Hairmax is outstanding. I like the fact that they manufacture their products here int he USA. I have used Hairmax supplements and their other hair products (shampoo, conditioner, scalp treatments) with good results. When speaking to a customer service representative I have received responsive answers to all my questions. One product issue was addressed very quickly and to my satisfaction. Hairmax continues to innovate and never takes their customers for granted. Highly recommend.
19 juin 2024
Avis spontané
Réponse de Hairmax
Dear Wayne,
Thank you for your wonderful feedback and for recognizing hairmax as a strong company that delivers on its commitments. We're thrilled to hear that you are satisfied with the quality of our products and the level of our customer service.
It's great to know that our USA-manufactured products, including our supplements, shampoo, conditioner, and scalp treatments, have provided you with good results. We're also pleased to hear that our customer service team has been responsive and quick to address any issues to your satisfaction.
Innovation and customer satisfaction are at the core of our mission, and your recommendation means a lot to us. If you ever have any further questions or need assistance, please don't hesitate to reach out.
Warm regards,
hairmax
If you're a guy-probably won't work
If you're a guy, no matter what laser cap you buy, the chances are it won't work. I have had this hair band with 272 lasers for over two years and followed the directions. NOTHING! Now, I am lucky as I still have most of my hair; I wanted to strengthen it and get a little more growth. NOPE! You will find that ladies get results, but guys do not. Most of the positive results are from the gals. From more investigating for guys, if you want to see anything, you need to block out the DHT first, and then, and only then, you might see results. To help, Hairmax has offered to send me some of their DHT blockers to try. The ones the doctor prescribes have side effects, so we shall see what these do. Excellent of them to offer.
17 juin 2024
Avis spontané
Réponse de Hairmax
Hello Duke,
Thank you for your review. We regret that it did not work for you. Our website clearly state that it works for 93% of the people who use it. It is unfortunate that you may have been one of the 7% of the people it did not work for.
As far as not working on men, Hairmax has conducted 7 clinical studies with 450 people, 237 of the study participants were men. And 93% of those men saw hair growth success.
In your review, you mention blocking DHT. You are correct, a strong presence of DHT is difficult to overcome. We would like to offer you a 3 month supply (free of charge),of our new Actonis Dual Action supplement. It contains two effective DHT blockers. The supplement will help block the DHT, while the laser will stimulate cellular energy in the hair follicle. It is a combinational treatment that has shown great results. Take a look at the great results in both men and women Actonis™ Hair & Scalp Dual Action Nutraceutical – Hairmax
Hairmax is committed to providing leading edge hair growth solutions. We have invested millions of dollars in research & development and clinical studies to develop the best products in the market.
We hope you will accept our offer to try the combinational treatment.
Please contact our customer service department directly 561-314-2430. E: info@hairmax.com
Excellent Service…
Emily spent time listening and hearing what my hair issues were. There wasn’t any rushing through our conversation and we came up with a plan.
18 juin 2024
Avis spontané
Réponse de Hairmax
Dear Debra,
Thank you for sharing your positive experience with us! We're delighted to hear that Emily took the time to listen to your hair concerns and worked with you to develop a plan.
Providing personalized and attentive service is very important to us, and we're glad that Emily's approach met your expectations. If you have any further questions or need additional assistance, please don't hesitate to reach out.
Warm regards,
hairmax
Love my HAIRMAX Laser Cap 272
I’ve just purchased my 3rd model of HAIRMAX Laser devices within 20 years.
I now own the PowerFlex Laser Cap 272 and love this model. I have the freedom of no longer having to hold the device. The quality and workmanship is impeccable. The compact ease for traveling and is attractive.
I must comment on the Customer Service also.
Their Agent Yaritza was professional, knowledgeable, helpful, patience and kindness. Very impressed.
My many years with HAIRMAX had always been Exemplary. Very pleased.
Highly Recommended. Thank you!
14 juin 2024
Avis spontané
Réponse de Hairmax
Hello Eve,
Thank you so much for your continued support and for sharing your wonderful experience with our HAIRMAX Laser devices! We are delighted to hear that you love your new PowerFlex Laser Cap 272 and appreciate the freedom and convenience it offers.
It's fantastic to know that you value the quality and workmanship of our products, as well as their compact design, which makes traveling easy. We strive to provide the best experience possible, and your satisfaction over the past 20 years means a lot to us.
We're also pleased to hear about your positive experience with our customer service, particularly with Yaritza. Her professionalism, knowledge, and kindness are qualities we highly value in our team members. We will make sure to pass along your kind words to her.
Your recommendation and loyalty are greatly appreciated. If you ever have any questions or need further assistance, please don't hesitate to reach out.
Warm regards,
hairmax Team
Yaritza was the best
Yaritza was the best! She really went out of her way to help resolve my issues. Thanks again Yaritza.
13 juin 2024
Avis spontané
Réponse de Hairmax
Dear Joel,
Thank you for sharing your feedback! We're thrilled to hear that Yaritza provided you with exceptional service and went out of her way to resolve your issues.
We'll be sure to pass along your kind words to Yaritza and let her know how much her efforts were appreciated. If you ever have any further questions or need assistance, please don't hesitate to reach out.
Warm regards,
HairMax is an EXCELLENT company!
HairMax is an EXCELLENT company! The customer service is top notch, and they very much want happy customers. I’ll be a customer for life!
I bought the LaserBand 82 three years ago and bought a second one for my vacation home so I would never be without it. I’ve used it faithfully 3x per week and see a visible difference where I had noticeable thinning hair from a thyroid issue.
I’ve recommended the LaserBand to several friends, and everyone seems to love this device as much as I do—both men and women.
Before I purchased my device from HairMax three years ago, I looked into making a purchase from one of their competitors. I went with HairMax because their customer service was better, and for me, great customer service is a deal breaker. Special thanks to Josh Soto for going above and beyond to help me. THANK YOU SO MUCH!!
5 mai 2024
Avis spontané
Réponse de Hairmax
Dear Tara,
Thank you so much for your glowing review and for sharing your experience with HairMax! We're thrilled to hear that you consider us an excellent company and that our customer service has made such a positive impact on you.
It's wonderful to know that the LaserBand 82 has been effective for you over the past three years, and we're delighted that it has helped address your hair thinning due to a thyroid issue. Your commitment to using the device faithfully and the visible improvements you've noticed are exactly what we aim for with our products.
We're also grateful for your recommendations to your friends and for choosing HairMax over our competitors due to our customer service. Special thanks to Josh Soto for his dedication and support, and we'll be sure to pass along your kind words to him.
Your satisfaction and loyalty mean the world to us, and we're honored to have you as a lifelong customer. If you ever have any questions or need further assistance, please don't hesitate to reach out.
hairmax Customer Support Team
The customer representative Emmily G
The customer representative Emmily G. was kind, and empathetic, knowledgeable, and to the point! Thank you Emmily
3 juin 2024
Avis spontané
Réponse de Hairmax
Thank you for your wonderful feedback! We're delighted to hear that Emmily G. provided you with such a positive customer service experience.
Her kindness, empathy, and knowledge are qualities we highly value, and we're pleased to know she was able to assist you effectively and efficiently. We'll be sure to pass along your kind words to Emmily.
If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help!
hairmax Customer Support Team
The customer service experience from Emily was a blessing and informative. A true asset to the Hair Max organization!
The customer service experience from the gentleman that answered my initial call and advising Emily in Customer Service to call me at my request.
Emily was very patient, compassionate and informative! She answered my questions (several) and advised on the best product type and what to look for etc. as far as the Laser Band 41.
3 juin 2024
Avis spontané
Réponse de Hairmax
Thank you for taking the time to share your positive experience with our customer service team. We're delighted to hear that both Emily and the gentleman who initially assisted you provided such outstanding service.
Emily's patience, compassion, and thorough knowledge are indeed invaluable assets to our team. We're pleased to know she was able to answer all your questions and guide you in selecting the best product for your needs. Your feedback reaffirms our commitment to providing exceptional customer support and ensuring our customers feel informed and confident in their decisions.
If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help!
hairmax Customer Support Team
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