I bought two pedicure sets as gifts, but unfortunately, when they arrived, one of the items had completely leaked and damaged both gift boxes. I contacted Hairways and within 24 hours, I had rece... Voir plus
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Lisez les avis des autres
Easy to navigate website. Found what I needed easily. Great price. Fast delivery to Northern Ireland.
Unimpressed with my first order which was put through on 2nd July and was scheduled to arrive by 8th July, it is now 13th July. I sent emails on 9th July and 11th July asking for an update, and receiv... Voir plus
L'entreprise a répondu
Easy ordering process and clear communication. Great product at a great price. Speedy delivery and products well packaged. Fantastic customer service overall! Thank you!
L'entreprise a répondu
4,2
Bien
32 avis
Demande des avis aux clients
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A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Excellent
Offer a wide range of excellent products at competitive prices with fast deliver highly recommended
7 septembre 2026
Fast NI delivery
Easy to navigate website. Found what I needed easily. Great price. Fast delivery to Northern Ireland.
27 août 2026
It was fine except that the product…
It was fine except that the product arrived a day later than specified.
25 août 2026
I have no received my parcel and I…
I have no received my parcel and I ordered it on the 16th August and had no communication to where it is
18 août 2026
Quick delivery .
Quick delivery .
Well packaged
Product was recommended to me by a friend. Its a great item very pleased
14 août 2026
Excellent Customer Service
I bought two pedicure sets as gifts, but unfortunately, when they arrived, one of the items had completely leaked and damaged both gift boxes.
I contacted Hairways and within 24 hours, I had received two replacement sets, along with a prepaid returns label to send the damaged items back.
Fantastic, hassle-free service from start to finish. I would highly recommend Hairways and will definitely use them again.
30 juillet 2026
One star ... repeated delays and no proactive communication
I ordered an Olivia Garden brush on 14 July 2026. There was no clear indication at checkout that the item was unavailable for prompt dispatch. Only after payment was I informed that Hairways was waiting for stock.
I was then repeatedly given revised estimates: first that stock was expected the following week, then by the end of another week, and finally that they were merely “hoping” to receive it during a further week. Hairways did not keep me updated proactively. I had to contact them myself each time to find out what was happening with my order.
After waiting nearly three weeks and losing confidence in the transaction, I sent a clear written cancellation on 3 August, expressly asking them not to dispatch and requesting a refund. Later that same day, I received an automated shipment notification. Hairways subsequently acknowledged by voicemail that they had seen my cancellation email but said the parcel had now been sent.
The brush itself is the correct product and appears to be of satisfactory quality, but that does not excuse the extremely poor handling of the order. Taking payment without clearly disclosing the lack of stock, repeatedly missing estimated timeframes, failing to provide proactive updates and dispatching after receiving my cancellation made this an unnecessarily stressful experience.
This was my first purchase from Hairways, and it will be my last. One star for the customer service and order management.
14 juillet 2026
Réponse de Hairways
Thank you for taking the time to leave your feedback. We are very sorry for the frustration and inconvenience caused by the delays with your order and the lack of clear communication throughout.
We completely understand your disappointment, particularly as you had to contact us for updates rather than receiving them proactively. This is not the level of service we aim to provide.
Your order had already entered the dispatch process by the time your cancellation request was received, which is why it was still sent. We understand how frustrating this must have been, especially after the delays you had already experienced.
A member of our team has also been in contact regarding your order, and our records show that the parcel has now been delivered. We sincerely apologise again for the communication issues and the overall experience. Your feedback has been taken seriously and will help us improve how we manage stock delays, customer updates and cancellation requests in future.
Very disappointed and annoyed when I…
Very disappointed and annoyed when I discovered I had been charged £25 for tax after I had paid for the item, which would have been cheaper elsewhere.
29 juillet 2026
Réponse de Hairways
Hi, thank you for your review. We’re sorry to hear that you were disappointed with the final price of your order.
We would just like to clarify that all applicable taxes are calculated and clearly displayed at checkout before payment is completed. The order subtotal, estimated taxes and final total are all shown for review before the customer confirms their purchase.
We completely understand that unexpected costs can be frustrating, and we’re sorry if the tax amount wasn’t noticed during checkout. We always aim to make our pricing as clear and transparent as possible.
If you would like us to look into your particular order, please feel free to contact our customer service team and we’ll be happy to help.
Iliked thank you
30 juillet 2026
Réponse de Hairways
Thank you so much for your lovely 5-star review! We really appreciate your support and are so pleased you were happy with your experience. We hope to see you again soon!
Hairdryer looks nice, is light and quiet
Hairdryer is small, light and quiet…..takes me under 5 minutes as have short hair and easy to use.
22 juillet 2026
Réponse de Hairways
Thank you for your lovely review! We’re so pleased to hear you’re happy with your hairdryer and that you’ve found it light, quiet and easy to use. It’s great to hear it helps make drying your hair so quick too. Thank you for choosing Hairways!
Réponse de Hairways
Thank you, Robert, for your fantastic review. We’re delighted to hear that you received excellent customer service. We really appreciate your support and look forward to helping you again in the future.
Quick delivery super product
9 juillet 2026
Réponse de Hairways
Thank you for your lovely feedback, Wendy. We’re delighted that your order arrived quickly and that you’re happy with the product. We really appreciate you shopping with us and hope to see you again soon.
Réponse de Hairways
Thank you so much for your lovely review, Corriene. We’re delighted to hear that your order arrived quickly and that you were happy with everything. We really appreciate your support and hope to welcome you back again soon.
Great Company - you won’t be disappointed!
Easy ordering process and clear communication. Great product at a great price. Speedy delivery and products well packaged. Fantastic customer service overall! Thank you!
8 juillet 2026
Réponse de Hairways
Thank you for such a wonderful review, Anna. We’re so pleased that you found the ordering process straightforward and were happy with the communication, delivery, packaging and value. Your kind feedback means a great deal to our team, and we look forward to serving you again.
Unimpressed with my first order which…
Unimpressed with my first order which was put through on 2nd July and was scheduled to arrive by 8th July, it is now 13th July. I sent emails on 9th July and 11th July asking for an update, and received no reply. Gave 1 star as they seemed to ship the next day 3rd July. The Royal Mail app has been unable to locate my tracking number from day of shipping. I would've been happy to work with delayed delivery, but the non response to my emails (each sent to separate email addresses as advised on the confirmation email) means that I now just want a refund- unsure whether I will get one though. Disappointed as they had such good reviews, just as well I didn't put through a bigger order as their prices were temptingly reasonable. Just goes to show...
3 juillet 2026
Réponse de Hairways
Dear Mrs Leong,
We are very sorry to hear about your experience and sincerely apologise for the delay in responding to your emails. We have recently been experiencing technical issues which meant that, unfortunately, we were unable to see your messages when they were originally sent.
We completely understand how frustrating and disappointing this must have been, particularly with this being your first order from us. Customer care is extremely important to us, and we are genuinely upset that we have let you down on this occasion.
A member of our team has now attempted to contact you directly to resolve the matter and provide an update regarding your order. Please accept our sincere apologies once again for the lack of communication and the inconvenience caused. We hope we can resolve this promptly and restore your confidence in us.
Kind regards,
The Hairways Team
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