I bought two pedicure sets as gifts, but unfortunately, when they arrived, one of the items had completely leaked and damaged both gift boxes. I contacted Hairways and within 24 hours, I had rece... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Easy to navigate website. Found what I needed easily. Great price. Fast delivery to Northern Ireland.
Unimpressed with my first order which was put through on 2nd July and was scheduled to arrive by 8th July, it is now 13th July. I sent emails on 9th July and 11th July asking for an update, and receiv... Voir plus
L'entreprise a répondu
Easy ordering process and clear communication. Great product at a great price. Speedy delivery and products well packaged. Fantastic customer service overall! Thank you!
L'entreprise a répondu
4,2
Bien
32 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Hairways
Thanks for your review Roy. We are so happy you are happy with your order and our service. We really appreciate your feedback.
Delivered very promptly and product…
Delivered very promptly and product just as described. Thank you
30 juin 2026
Réponse de Hairways
Hi Jennifer, thank you so much for your lovely review. We’re really pleased to hear your order arrived promptly and that the product was exactly as described. We really appreciate your feedback and hope to welcome you back again soon.
Great price and quick delivery
25 juin 2026
Réponse de Hairways
Hi Carole, thank you for your kind review. We’re so pleased you were happy with our prices and quick delivery. We really appreciate your support and hope you enjoy shopping with us again soon.
Good online seller
Ordered my item online and it arrived quickly and was well packaged.
27 juin 2026
Avis spontané
Réponse de Hairways
Hi, Thank you so much for your lovely review. We’re really pleased to hear your order arrived quickly and was well packaged. We truly appreciate your support and hope to serve you again soon.
Order #1145 – Incorrect Dispatch & Zero Support
Professional Misconduct: Order #1145 – Incorrect Dispatch & Zero Support
內容：
I am writing this public notice to warn potential customers about the unprofessional and fraudulent nature of this business.
I placed order #1145 on June 22, 2026. I purchased the "Wella Straight Neutralizer (Emulsion Cream)," but the warehouse dispatched the "Wella Perform Perm Neutralizer (Liquid)" instead. These are entirely different chemical formulations—orange cream for hair straightening versus purple liquid for perming. As a professional, I cannot use the incorrect product, and the item sent is useless for my services.
Despite providing clear photographic evidence of the error alongside the invoice, this company has completely ignored my communications.
1. The phone number listed on their website is invalid/fake.
2. My formal emails have been met with total silence.
3. Their "Customer Support" is nothing more than an automated chatbot that admits it cannot process returns and confirms there is no human support available.
This is a clear failure to fulfill a contract and a complete lack of accountability. I am now forced to dispute this charge through my payment provider. Avoid this business at all costs; they take your money and provide zero support when they make mistakes.
23 juin 2026
Réponse de Hairways
Our phone number is not fake and is answered during our normal business opening hours. Our team had sent the wrong item and your email was replied to the next WORKING day. The correct item has been sent to you along with a prepaid returns label for the incorrect item shipped. Apologies for the error in packing. This was resolved within ONE working day. By way of apology we will send you a personal discount code to use on your next order.
Réponse de Hairways
Thank you so much for your lovely review. We’re delighted to hear that you’re happy with our selection of colours and our service. Your feedback means a lot to us, and we truly appreciate you being such a valued customer and part of the Hairways community.
Réponse de Hairways
Thanks for your review. We are so happy that you liked our service and our products.
Very quick service
Very quick service, nicely packaged and great price. Would def use again
24 avril 2026
Réponse de Hairways
Thank you so much for your lovely review, Michele. We’re really pleased to hear your order arrived quickly and was nicely packaged. We truly appreciate your support and hope to welcome you back to Hairways again soon.
Réponse de Hairways
Thank you for your kind review, Karen. We’re so glad you found the purchase easy and were happy with the product and fast delivery. We really appreciate you taking the time to share your experience.
Réponse de Hairways
Thank you so much, Grace. We’re really happy to hear you had a great experience with our customer service and products. Your feedback means a lot to us.
X-Treme Professional Baby Monster
Amazing company responds and ships fast I recently got the X-treme professional baby monster clipper, the clipper is an amazing quality product nice and comfortable in hand when using it produces top quality blends and eliminates bulk with ease would recommend this clipper to anyone new or old to barbering
10 mars 2026
Avis spontané
Réponse de Hairways
Thanks so much for your review. We are so happy you have enjoyed your order and our service. Thanks for being part of the Hairway's Community.
Really helpful and friendly staff in store
Really helpful and friendly staff in store. I’m really happy with the service. Amazing products as well. I love the Nixon age defence Serum and OSMO deep moisture mask I just bought. My hair feels really hydrated and stronger already. Love it.
10 avril 2026
Avis spontané
Réponse de Hairways
Hi Anna, We are delighted to hear you enjoyed your order. Thanks for your order and being part of the Hairway's community. We are so happy you enjoyed the Nixon and OSMO products you bought and our service.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.