Poor customer care. Lack of communication/acknowledgement of order. Shambles taking payment. Two weeks later DPD are still expecting parcel. So am I!
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We have used Halo test results on two occasions now. Both times the results come through quickly and the process was smooth. We suspect that one of our results that came back was a false positive -... Voir plus
L'entreprise a répondu
Complete debarcle. Paid expensive hotel in Kings Cross on the guarantee of results next day at 6am. Hotel and Halo lost out tests. No one compensation the +300quid we spent. Halo couldnt get us anoth... Voir plus
L'entreprise a répondu
Had an issue on the App where I wasn't able to submit my test. I didn't realise until I had left the testing site. This was significant because it meant Halo were unable to match my sample to my detai... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
HALO - the world's most effective screening solution for infectious diseases including COVID-19
Coordonnées de contact
I-HUB, Imperial College White City Campus, 84 Wood Lane, W12 0BZ, London, Royaume-Uni
- 0330 390 4586
- info@haloverify.com
- haloverify.com
3,2
Moyen
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent Customer Service in Problem Solving
Had an issue on the App where I wasn't able to submit my test. I didn't realise until I had left the testing site. This was significant because it meant Halo were unable to match my sample to my details. I called back and Rhys from customer service was extremely helpful in liasing with the team on ground and the lab to locate and identify my missing sample. He had a great manner about him and went beyond the call of duty to solve my problem and avoid th need for another journey to Heathrow Terminal 5 for a repeat test. Many thanks!
15 février 2022
Avis spontané
Réponse de Halo Verify
Good Afternoon,
Thank you for taking the time to write this review, we are sorry to hear there was issues on the app.
I am pleased to hear Rhys could help you, this feedback will be passed on and the team greatly appreciates it.
Kind Regards,
The Halo Team
Clear instructions and speedy results
15 février 2022
Réponse de Halo Verify
Thank you for your 5 star review!
Réponse de Halo Verify
Thank you for this 5 star review!
Very streamlined and hassle free…
Very streamlined and hassle free process of testing before the flight. Keep it up
15 février 2022
Réponse de Halo Verify
Thank you for your feedback, this is very important to us at Halo and we are pleased you had a positive experience with us.
Kind Regards,
The Halo Team
Quick and easy test and results.
15 février 2022
Réponse de Halo Verify
Thank you for this 5 star review!
Quick and easy
Quick and easy, but busy. Could have been better with slightly more staff.
15 février 2022
Réponse de Halo Verify
Thank you for your feedback, this is important to us and we will pass this feed back on and look how we can improve.
Kind Regards,
The Halo Team
Easy & convenient for travelers to…
Easy & convenient for travelers to collect the PCR test kit from Sofitel hotel.
15 février 2022
Réponse de Halo Verify
Thank you for your feedback, this is very important to us at Halo and we are pleased you had a positive experience with us.
Kind Regards,
The Halo Team
All booked in and paid for on line
All booked in and paid for on line. Arrived at Heathrow and well sign posted shortly walk to facility. Did test ( much easier if you have the app downloaded already).
And result within 8 hours. We flew in in the morning and were out and about in the afternoon.
15 février 2022
Réponse de Halo Verify
Thank you for your feedback, this is very important to us at Halo and we are pleased you had a positive experience with us.
Kind Regards,
The Halo Team
Excellent
Excellent. Staff were very helpful in carrying out test and result was available within 4 hours permitting me not to isolate for a day
15 février 2022
Réponse de Halo Verify
Thank you for this 5 star review!
very quick and friendly service.
15 février 2022
Réponse de Halo Verify
Thank you for this 5 star review!
Réponse de Halo Verify
Good Afternoon,
Could you provide us with more information so I can look into your order please? You can call in or provide Trust Pilot with more information such as your email address.
Kind Regards,
The Halo Team
Réponse de Halo Verify
Thank you for this 5 star review!
There was one member of staff on duty with huge delays
There was one member of staff on duty with a queue all the way through the Sofitel Heathrow.
14 février 2022
Réponse de Halo Verify
Good Afternoon,
I apologise that this wasn’t a positive experience for you and we will take your feedback onboard, as it is very important to us.
Thank you for this review, we hope if you chose to use our service again at Halo we can change this experience for you.
Kind Regards,
The Halo Team
Kudos nice service
14 février 2022
Réponse de Halo Verify
Thank you for your feedback, this is very important to us at Halo and we are pleased you had a positive experience with us.
Kind Regards,
The Halo Team
Account and test lost - no refund, no reply to my messages
My son completed a test at Sofitel Heathrow, but there was no record of it on his account when we checked the next day. When we called the customer centre the operator could not find our account (even though we have repeated instructions and had it open on our laptop in front of us, and also could find no sign of the test. They said they had a 'no refund' policy, which i think is really dodgy when they can't access your account and have lost the test. I spent 45 minutes trying to get the operator to access our account, but no success.
They said we could book another test but it would cost another 59 pounds.
We ended up going elsewhere and having to pay 90 pounds for a test.
I called the customer centre again later and a different operator found our test result and account within 15 minutes.
I have messaged them twice since and asked for a refund, but both times no reply. Very poor service and very poor customer relations.
14 février 2022
Réponse de Halo Verify
Good Afternoon,
The most common error is when a customer does not link up the test correctly to the app, if so, we have no record of which test is yours this is why this step is very important. If it had been saved correctly, you would be able to view it on the app with the barcodes, time sample was taken etc.
However, it is confusing how an agent managed to some how find these details.
Would you mind privately providing Trust Pilot with the email address you used upon purchasing the test and setting up your account on the app and we can look into this further for you?
Kind Regards,
The Halo Team
Great procedure
14 février 2022
Réponse de Halo Verify
Thank you for your feedback, this is very important to us at Halo and we are pleased you had a positive experience with us.
Kind Regards,
The Halo Team
Bottom line, I would recommend Halo
I had to go all the way to the airport to get my saliva test done because the test couldn't be delivered at home in due time...even though I tried to order on the Friday, the test could only be delivered on the Tuesday...before 5h00 and my flight was on the Wednesday. So Halo definitely lost a star for this.
All I would say is make sure to order your test well in advance, in case the delivery happens to be somewhat slower.
I have used Halo before and was very satisfied with how fast I got my results back and the test was delivered at home in a more efficient way.
I must say that going all the way to the airport was very cumbersome...but I was very well served there.
14 février 2022
Réponse de Halo Verify
Good Afternoon,
First of all thank you very much for taking the time to write this review. Your feedback is very important to us at Halo and we will take this feedback an board.
Thank you again!
Kind Regards,
The Halo Team
Réponse de Halo Verify
Good Afternoon,
May I ask was the test linked up correctly to the account, as this is the most common mistake as to why customers dont receive there results within the time frame.
I would like to look into this further for you, if you could provide us with more details please, thank you.
Kind Regards,
The Halo Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.