Poor customer care. Lack of communication/acknowledgement of order. Shambles taking payment. Two weeks later DPD are still expecting parcel. So am I!
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Lisez les avis des autres
We have used Halo test results on two occasions now. Both times the results come through quickly and the process was smooth. We suspect that one of our results that came back was a false positive -... Voir plus
L'entreprise a répondu
Complete debarcle. Paid expensive hotel in Kings Cross on the guarantee of results next day at 6am. Hotel and Halo lost out tests. No one compensation the +300quid we spent. Halo couldnt get us anoth... Voir plus
L'entreprise a répondu
Had an issue on the App where I wasn't able to submit my test. I didn't realise until I had left the testing site. This was significant because it meant Halo were unable to match my sample to my detai... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
HALO - the world's most effective screening solution for infectious diseases including COVID-19
Coordonnées de contact
I-HUB, Imperial College White City Campus, 84 Wood Lane, W12 0BZ, London, Royaume-Uni
- 0330 390 4586
- info@haloverify.com
- haloverify.com
3,2
Moyen
2 k avis
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Appalling service
We had problems at every stage. We paid for a courier collection service but only found out after we paid that this wasn’t available during the Christmas holidays = something they didn’t declare on the website. The app didn’t work so we couldn’t log the fact that the test had been done. Each time we had to call the company and the waiting time for the phone to be answered was over an hour. Appalling service and very expensive given we had to drive for an hour each way to drop the tests off. Avoid this company.
14 février 2022
Réponse de Halo Verify
Good Afternoon,
Thank you for you feedback it is very important to our team at Halo, we presented the times the couriers would be operating 2/3 weeks before the Christmas period, apologies if this caused you any stress, these periods will be effected with couriers however the lab was still open 24/7.
We are aware in this period our wait times spiked as the restrictions changed drastically the calls increased at a high level, and we apologize for this as it is absolutely not the customer service we aim to provide and we have got the wait time down since.
We hope if you choose to use Halo again, we can turn this experience round for you.
The Halo Team
Staff were very helpful in accessing…feedback
Staff were very helpful in accessing online page to add our details
Test itself was difficult after a flight where I not had a drink Took some table to get the amount of sample required I would have preferred throat/nose swab
14 février 2022
Réponse de Halo Verify
Good Afternoon,
Apologies you found our test difficult, for future reference we would advise staying well hydrated throughout the day as dehydration can result to a dry mouth.
Thank you for your feedback and your review, we appreciate this.
Kind Regards,
The Halo Team
Réponse de Halo Verify
Thank you for your feedback, this is very important to us at Halo and we are pleased you had a positive experience with us.
Kind Regards,
The Halo Team
Very efficient service
Very efficient service. Only had to wait about 5 minutes to be connected and then got our certificates within a couple of minutes of uploading the test photo. I would definitely recommend this service and I will be using them again when I am overseas and need to test to enter other countries/ return to Canada (and when I know I have good internet!)
14 février 2022
Réponse de Halo Verify
Good Afternoon,
First of all we would like to thank you for taking the time to write this review, your feedback is very important to us at Halo.
Hope we can help you again!
Best Regards,
The Halo Team
Friendly and efficient staff
Friendly and efficient staff. Results back in a few hours and the certificate was accepted by the French and Austrian authorities. Now enjoying a fun skiing holiday.
14 février 2022
Réponse de Halo Verify
Thank you for your feedback, this is very important to us at Halo and we are pleased you had a positive experience with us.
Kind Regards,
The Halo Team
Réponse de Halo Verify
Thank you for your feedback, this is very important to us at Halo and we are pleased you had a positive experience with us.
Kind Regards,
The Halo Team
Réponse de Halo Verify
Good Afternoon,
I have translated this into 'It is not clear how to take the tests'
We have instructions on the website if this would help or, if you would like to call our customer service line on 0330 390 4586 we can help you through every step of the process.
Kind Regards,
The Halo Team
It was pure chaos
It was pure chaos. When I had a question, I was brushed aside and told it did not matter. I had four people in my party. The results came back staggered, over more than a 24 hour period, with the first results not appearing until the following day, mind you, the test was supposed to be results returned within 3-5 hours.
As a result, I went with a different provider for my subsequent travel and have shared that information with others.
14 février 2022
Réponse de Halo Verify
Hello there,
We are disappointed to hear that your experience was not what we would have hoped for on this occasion. Results are only given an approximate release time, and can take up to 24 hours if we have more samples to process on that day, but we aim to get results back as soon as possible.
Reasons for results arriving at different/or staggered times form the same party can vary from different submission times, to us having to re-run the sample for any reason if we suspect a positive result so we can make sure. We have tried to reach you with no luck to discuss this further, but if you wish to contact us please feel free to do so on 0330 390 4586 Mon-Fri between 8am-8pm, or weekends between 8am-4.30pm with all of your details, someone will be able to assist you with this straight away.
Thank you.
Halo team.
Mixed feelings
Easy to book appointment for the pre departure supervised ART. But on arrival saliva PCR instructions were little ambiguous
14 février 2022
Réponse de Halo Verify
Thank you for your feedback, apologies you found the instructions ambiguous, we will be taking this onboard.
Kind Regards,
The Halo Team
Easy and quick!
14 février 2022
Réponse de Halo Verify
Thankyou for your 5 star review, your feedback is very important to us.
Kind Regards,
The Halo Team
Réponse de Halo Verify
Good Afternoon,
First of all we would like to thank you for taking the time to write this review, your feedback is very important to us at Halo.
Hope we can help you again!
Best Regards,
The Halo Team
Excellent service
Excellent service, do what they say they will do, prompt results and even helped out when we did things wrong and did not register correctly in the app.
14 février 2022
Réponse de Halo Verify
Thankyou for your 5 star review, your feedback is very important to us.
Kind Regards,
The Halo Team
Réponse de Halo Verify
Good Afternoon,
First of all we would like to thank you for taking the time to write this review, your feedback is very important to us at Halo.
Hope we can help you again!
Best Regards,
The Halo Team
Great service
14 février 2022
Réponse de Halo Verify
Thankyou for your 5 star review, your feedback is very important to us.
Kind Regards,
The Halo Team
Friendly staff and quick results
14 février 2022
Réponse de Halo Verify
Thank you for your 5 star review!
Kind Regards
The Halo Team
An efficient service
An efficient service, conveniently located. Resuts came through very quickly. On the expensive side compared to the same service offered close by
14 février 2022
Réponse de Halo Verify
Good Afternoon,
Thank you so much for your review your feedback is very important to us, hopefully see you again soon.
Kind Regards,
The Halo Team
They never refund the money back for their fault
When I had a PCR test, the result came back 7days later rather than 24hours. They said they would refund me as it took seven days to give me the test result but they never refunded me and I gave up after chasing them so many times for the refund.
14 février 2022
Réponse de Halo Verify
Good Afternoon,
If the customer does not follow the instructions correctly such as linking up the test to your account, the results will be available but would not have been sent to the customer as it wouldn’t have been linked to the email address.
May I ask if this was the case?, we would like to look in to this situation further for you.
Kind Regards,
The Halo Team
Customer service poor.
14 février 2022
Réponse de Halo Verify
Good Afternoon,
First of all we are sorry you did not have a pleasant experience with us. May I ask more details of your experience with us, as we aim for a high level of customer service and we would like to know more on your situation so we can improve?
Kind Regards,
The Halo Team
Very efficient service and results…
Very efficient service and results arrived sooner than expected
14 février 2022
Réponse de Halo Verify
Thankyou for your 5 star review, your feedback is very important to us.
Kind Regards,
The Halo Team
Great test but bad service
Great test. Website was bad to use, I ended up having to pay for 2 test and both didn’t show up at the hotel. Thankfully they had some. They also said a rush test would give me an answer by 5pm, we got it at 10pm…
14 février 2022
Réponse de Halo Verify
Hello,
Thank you for writing this review as your feedback is very important to us, we are happy you found the test was great, and will take this advise onboard regarding the website.
For the normal PCR test there is estimated time of arrival, however sometimes it can fall out with this time, apologies.
Kind Regards,
The Halo Team
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