I had forgotten to renew my policy but as soon as I had remembered and contacted them it was up and ready go quickly..
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
My Landlord insurance with another provider is due for renewal and I was shocked at the premium. I contacted Total Landlord insurance today, (recommended by RNLA the landord's association) just to que... Voir plus
Outstanding Service and Total Peace of Mind I've been thoroughly impressed with this insurance company from day one. The sign-up process was straightforward, the coverage options were clearly... Voir plus
I've given 5 stars for the process of organising and purchasing insurance as I haven't got any experience of actually claiming on this policy. I spoke to someone on the phone who took me through the p... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Hamilton Fraser provides specialist insurance and ancillary services to the private rented sector and the aesthetic and cosmetic sector. With over 20 years of experience, our team of expert advisers excel at delivering high quality customer service and tailored insurance policies that meet your business requirements.
Coordonnées de contact
Hamilton Fraser, 1st Floor, Premiere House, Elstree Way, WD6 1JH, Borehamwood, Royaume-Uni
- 0345 310 6300
- info@hamiltonfraser.co.uk
- hamiltonfraser.co.uk
4,5
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de hamiltonfraser.co.uk
Thank you for your feedback, we value your opinion on our service.
Value for money
12 septembre 2023
Réponse de hamiltonfraser.co.uk
Thank you for taking the time to write a review, we really appreciate your feedback.
Good competitive quote and Karen was…
Good competitive quote and Karen was very helpful and nice to deal with
12 septembre 2023
Réponse de hamiltonfraser.co.uk
We are always keen to receive feedback, so your comments are greatly appreciated. Thank you.
Réponse de hamiltonfraser.co.uk
Many thanks for taking the time to provide feedback on our service. Your comments are very much appreciated.
The staff were very helpful
The staff were very helpful. They were very patient with my enquiry and helpful in getting me a good and more accurate quote for my premium.
7 septembre 2023
Réponse de hamiltonfraser.co.uk
Thank you for reviewing our service, your feedback is greatly appreciated.
easy to navigate and book
7 septembre 2023
Réponse de hamiltonfraser.co.uk
We are always keen to receive feedback, so your comments are greatly appreciated. Thank you.
Great Insurance company
Great Insurance company, used for all of our rental properties and saved hundreds!
7 septembre 2023
Réponse de hamiltonfraser.co.uk
Thank you for your feedback, we are happy that we have been able to assist you with your landlord insurance policy this year.
Not a great first impression.
Easy to obtain an indicative quote which was helpful but when asking questions in the chat box, there was no engagement and hence no answers :(
31 août 2023
Avis spontané
Réponse de hamiltonfraser.co.uk
Thank you for your feedback which is much appreciated. We do apologise you did not get a response via the live chat facility, we do not use a chatbot and instead our experienced in house sales team respond to any queries. This means on occasion there are no advisors available to respond on the chat i.e. they are all on calls. It is very rare that this occurs and we do apologise that you were not able to speak to somebody via the chat facility.
Great Service
Very helpful & quick & easy to do business with. I love Total Landlord Ins/Hamilton Fraser.
21 août 2023
Réponse de hamiltonfraser.co.uk
Thank you for taking the time to provide feedback, your comments are very much appreciated.
Fairly rapid response and a solution to…
Fairly rapid response and a solution to provide insurance for my property managed via a letting agent
9 août 2023
Réponse de hamiltonfraser.co.uk
Thank you for your feedback, we are happy that we have been able to assist you with your landlord insurance policy this year.
Fast and efficient service
15 août 2023
Réponse de hamiltonfraser.co.uk
We are always keen to receive feedback, so your comments are greatly appreciated. Thank you.
Réponse de hamiltonfraser.co.uk
Thank you for taking the time to write a review, we really appreciate your feedback.
Réponse de hamiltonfraser.co.uk
Thank you for your positive feedback, it is very much appreciated.
Réponse de hamiltonfraser.co.uk
Thank you for your great review, we really value your feedback
Réponse de hamiltonfraser.co.uk
Thank you for taking the time to write a review, we really appreciate your feedback
Réponse de hamiltonfraser.co.uk
Many thanks for taking the time to review our service. We really value your feedback.
Highly recommended
A clear, detailed no nonsense quote and at a very competitive price. Highly recommended.
26 juillet 2023
Réponse de hamiltonfraser.co.uk
Thanks for your feedback, your comments are greatly appreciated.
Reviews on payouts are negative
Need insurance but not buying policy from Total Landlord as the reviews on payouts when necessary are negative -- only reviews without problems seem to be positive ones
27 juillet 2023
Avis spontané
Réponse de hamiltonfraser.co.uk
We have an overall TrustPilot score of 4.8 from verified customers that have used our service at different stages of the lifecycle. As you have not taken out insurance with us, we welcome you to do you so to allow you to truly evaluate our service.
A nice human experience for insurance
Very easy to access human person, advice clear, efficient and felt trustworthy. Prices good.
6 juillet 2023
Réponse de hamiltonfraser.co.uk
Many thanks for taking the time to review our service. We really value your feedback.
I found the website easy to use and the…
I found the website easy to use and the premium very competitive. I like the fact that NRLA members receive a discount. I also spoke to some of the agents on the phone and they were very helpful.
My only regret is that having gone through the quotation process on-line, the final page states that an agent will call back in one working day. I was not able to accept and purchase the policy on-line, the same as with some other insurers, hence 4 stars. It got to near the end of the next day and in the end I had to phone. That was not that easy as having waited I needed to leave a message. But they did call back relatively quickly.
13 juillet 2023
Réponse de hamiltonfraser.co.uk
Thank you for your feedback, we endeavour to provide excellent customer service and we always aim to call people within 24 hours, we are sorry that this did not happen on this occasion. If you need any assistance with your insurance policy within the upcoming year, please do let us know.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.