Let’s just say that everything needed from the delivery was executed within 3 hours. It was delivered on time and the customer service was excellent as I added the wrong delivery type first off. Cla... Voir plus
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The hamper was very nicely presented and the description on the website was accurate. Delivery was timely and there was good communication throughout the process. This was my first time using hampe... Voir plus
L'entreprise a répondu
Hampers looked nice, delivered with card and arrived on time. However, I'm glad I ordered 2, as I got to try it. Poor quality ingredients, nothing was particularly nice to eat. A poor quality gift.
We ordered four of the beautiful afternoon tea hampers for our treasured team. They were all absolutely delighted - one of the team saying she had tears in her eyes on receipt of the gift! They we... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Food and wine hampers sent world-wide. We supply hampers throughout the year, including Christmas hampers, gift baskets, festive hampers, Mother's Day gifts, Birthdays, corporate gifts and Easter hampers.
Coordonnées de contact
Clearwater Hampers Ltd, 36 Innovation Drive, OX14 4RT, Abingdon, Royaume-Uni
- 01235 833732
- help@hampers.com
- hampers.com
4,3
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 98 % de ses avis négatifs
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Ordered a cream tea hamper
Ordered a cream tea hamper, arrived 3 days late, ice packs melted because it arrived late, cream warm and scones out of date by one day. Very disappointing as it was a Father’s Day present. Wouldn’t recommend.
21 juin 2026
Avis spontané
Réponse de hampers.com
Dear Sam,
We are very sorry to hear about your experience and sincerely apologise for the disappointment caused, especially as this was intended to be a Father's Day gift.
This is not the standard of service we aim to provide, and we completely understand your frustration regarding the delay and the condition of the hamper on arrival.
We have now reached out to you directly to resolve this matter and hope to have the opportunity to put things right.
Kind regards,
Team Hampers.com
Paid for next day delivery
Paid for next day delivery, didn’t arrive on time, hamper was a nice gift, unsure if I would order again!
23 juin 2026
Avis spontané
Réponse de hampers.com
Dear Cal,
Please accept our sincere apologies that your order did not arrive on time despite paying for next day delivery.
We are pleased to hear that the hamper itself was well received, however we completely understand your disappointment regarding the delivery delay and the impact this has had on your overall experience.
Your feedback is greatly appreciated and will be shared with the relevant teams as we continue to improve our service.
Kind regards,
Team Hampers.com
First time ordering
An excellent gift. Men don't want soap or shampoo they want beer and snacks. There are concerns. The bottles are glass and tightly packed. Hampers.com need to address this. The package arrived with 3 of 4 bottles broken. Customer service did resend once the initial email delay was resolved. Sorry you still have to lose a star for that.
17 juin 2026
Avis spontané
Réponse de hampers.com
Dear Mrs Rose,
Please accept our sincere apologies for the disappointment caused.
We are very sorry to hear that your Father's Day gift arrived late and in a damaged condition. This is certainly not the experience we want for our customers.
A member of our Customer Service Team will be in touch with you this morning to review the issue and help resolve this for you.
Kind regards,
Team Hampers.com
Don't use it you want your hamper for a specific date
Second time trying to use this service. First time looked good, I picked my date and like most I chose a date before the birthday just incase, got a dispatch notification then nothing, Evri changed the delivery date three times and eventually it arrived. As it's food this is thoroughly disappointing and rubbish service as it completely missed the birthday. Then this time again, same exact thing. It was due yesterday, no sign of it, then told 5:30 today, nothing. I wanted to give them the benefit of the doubt regarding last time. But just seems its just how they operate. I placed a double order this time, and fully expect the delivery due next week not to show up on time too.
12 juin 2026
Avis spontané
Réponse de hampers.com
Dear Carly,
Thank you for taking the time to share your feedback.
We are sincerely sorry to hear about your experience, particularly as this is the second time you have encountered delivery delays with your orders. We completely understand how disappointing it is when a gift intended for a special occasion arrives after the event, despite being ordered in advance to avoid exactly that situation.
While we work hard to ensure all orders are dispatched on time, we appreciate that this means very little when the courier subsequently delays delivery. We understand your frustration with the repeated changes to the delivery date and the uncertainty this has caused.
A member of our customer service team has been in direct contact with you to resolve this matter. As discussed, we have arranged a full refund for the original order, which is currently being returned to us. In addition, as a gesture of goodwill and in recognition of the inconvenience caused, we have applied a 50% discount to your father's hamper order for next weekend.
Please be assured that we take feedback such as yours very seriously and continually review the performance of our delivery partners. We will also be raising these concerns with Evri, as the level of service you have experienced falls below both your expectations and ours.
We are genuinely sorry that we have let you down on more than one occasion and understand why this has affected your confidence in our service. We appreciate the opportunity to put things right and hope that the steps we have taken demonstrate our commitment to customer satisfaction.
Thank you again for your feedback, and please accept our sincere apologies for the inconvenience and disappointment caused.
Kind regards,
Team Hampers.com
Not happy with this delivery.
Not happy with this delivery.
The courier left the package in an outhouse/barn on the property without any delivery note pushed through the letterbox or any other indication.
It was there for more than a day and a half, and now I'm not sure if the food items are safe to eat or not. It certainly missed my friend getting it on time, and it would have been there for days and days if I hadn't bothered to ask him if he got it.
8 juin 2026
Avis spontané
Réponse de hampers.com
Dear Adrian,
Thank you for taking the time to leave your review.
We are very sorry to hear about your delivery experience. We completely understand your frustration, particularly as the hamper was intended as a gift and the lack of any delivery notification meant it was not found promptly.
This is not the standard of service we expect from our delivery partners, and we sincerely apologise for the inconvenience and disappointment caused.
A member of our Customer Care team will be in touch shortly to discuss this with you and work towards a suitable resolution.
Kind regards,
Team Hampers.com
Delivered on time - but missing gift message
Delivered on time to recipient, only issue was they didn’t include the gift message/card - which sort of defeats the objective of sending a thank you gift.
Other than that, no complaints.
3 juin 2026
Avis spontané
Réponse de hampers.com
Hello Miss Lucy,
Thank you for taking the time to leave your review.
We're delighted to hear that the hamper arrived on time and was well received.
We're sorry to hear that the gift message appeared to be missing. Having checked your order, I can confirm that a gift message was attached. Our gift messages are printed on the outer box rather than included as a separate card inside the hamper, so it may unfortunately have been overlooked when the package was opened.
We appreciate your feedback, as it helps us improve the experience for future customers.
Thank you again for choosing Hampers.com.
Kind regards,
Team Hampers.com
Sent as a thank you gift
Sent as a thank you gift. Had a wonderful reply from the recipient. They was really pleased with the hamper.
1 juin 2026
Avis spontané
Réponse de hampers.com
Dear Valuable Customer,
Thank you so much for taking the time to leave a review.
We are delighted to hear that the hamper was well received and that your recipient was so pleased with their gift. Knowing that our hampers help create special moments for our customers and their loved ones is exactly why we do what we do.
Thank you for choosing Hampers.com, and we hope to help you again in the future.
Kind regards,
Team Hampers.com
Got the hamper as a thankyou gift and…
Got the hamper as a thankyou gift and they loved it. Had an issue with delivery as the address was wrong, but the customer care team sorted it out quickly and efficiently so the hamper was delivered quickly, great customer service
5 juin 2026
Avis spontané
Réponse de hampers.com
Dear Valuable Customer,
Thank you so much for taking the time to leave your review.
We are delighted to hear that the hamper was well received and that the recipient loved it.
We are sorry that there was initially an issue with the delivery address, but we're pleased that our customer care team was able to resolve this quickly and ensure the hamper arrived without further delay.
Thank you for your kind words about our customer service. Feedback like this means a great deal to us, and we truly appreciate your support.
We hope to have the opportunity to assist you again in the future.
Kind regards,
Team Hampers.com
Problems but solved to the highest standard
I ordered a Hamper for my friends birthday and asked for it to be delivered on aa certain day. It wasn't. Then we were told it had been delivered the next day but my friend hadn't received it. I contact customer services who responded quickly and special mention to Mohamed who was brilliant. He arranged for another Hamper to be sent. A little bit of a muddle with that delivery too but I kept Mohamed in the loop and he responded each time. The couriers let them down to be honest - and that is unforgivable because companies like this need reliability. Then the original Hamper turned up - it had been delivered to someone on another floor - but no card to inform us. The company kindly said my friend could keep both Hampers. Five stars for customer services and quality of items. Not their fault the delivery companies let them down. Strongly recommend this company.
1 juin 2026
Avis spontané
Réponse de hampers.com
Dear Yvonne,
Thank you so much for taking the time to leave such a detailed review.
We are delighted to hear that your friend enjoyed the hamper and that Mohamed was able to assist you throughout the delivery issues. We will be sure to pass your kind comments on to him.
We sincerely apologise for the difficulties you experienced with the delivery process. While we always strive to ensure orders arrive on the requested date, we understand how frustrating it is when courier issues cause delays and confusion. We appreciate your patience while we worked to resolve the situation and are pleased that we were able to arrange a satisfactory outcome.
Thank you again for your understanding, your recommendation, and your kind words about our customer service and hamper quality. We truly value your support and hope to have the opportunity to serve you again in the future.
Kind regards,
Team Hampers.com
Réponse de hampers.com
Dear Judi,
We're delighted to hear that the Thank You Hamper was so well received. It’s always wonderful to know that our hampers have helped make someone feel appreciated.
Thank you for choosing Hampers.com, and we hope to assist you again in the future.
Kind regards,
Team Hampers.com
Will Use Again
All packaged and presented well. Nice quality goods.
Arrived in good time and person who was receiving loved it!
1 juin 2026
Avis spontané
Réponse de hampers.com
Dear Karmen,
Thank you so much for your lovely review.
We're delighted to hear that the hamper arrived in good time, was well presented, and that the recipient loved it.
It's wonderful to know that both the quality of the products and the overall experience met your expectations.
We really appreciate you taking the time to share your feedback.
Kind regards,
Team Hampers.com
The lady I bought it for was delighted
The lady I bought it for was delighted. Thank you.
24 mai 2026
Avis spontané
Réponse de hampers.com
Dear Mr and Mrs Magnus,
Thank you for your lovely feedback.
We’re so pleased to hear that the lady you bought the hamper for was delighted with it.
Thank you for choosing us, and we hope to assist you again in the future.
Kind regards,
Team Hampers.com
Réponse de hampers.com
Dear Jonathan,
Thank you for your feedback.
We’re delighted to hear your hamper was delivered well and appreciate you taking the time to share your experience.
Kind regards,
Team Hampers.com
I had a problem with my delivery this…
I had a problem with my delivery this time, the courier not Hampers fault. Hampers sent me a replacement one out ASAP. Their help and efficiency was much appreciate
11 mai 2026
Avis spontané
Réponse de hampers.com
Dear Jo,
Thank you for your lovely feedback.
We’re very sorry there was an issue with the courier, but we’re pleased we could resolve this quickly for you with a replacement hamper.
Your kind comments about our team’s help and efficiency are truly appreciated, and we hope to assist you again in the future.
Kind regards,
Team Hampers.com
On time delivery and quality products
Hamper was delivered to my mum on time and she was extremely happy with the contents, especially that everything was high quality and British sourced and environmentally friendly packaging was used (my mum is big on this).
13 mai 2026
Avis spontané
Réponse de hampers.com
Dear Craig,
Thank you so much for your lovely feedback.
We’re delighted to hear your mum was so happy with the hamper and that everything arrived on time. It’s especially wonderful to hear that the high-quality British products and environmentally friendly packaging were appreciated as well.
Thank you again for your kind words and support we hope to help you again in the future.
Kind regards,
Team Hampers.com
Quality hamper
Thankyou for your hamper . My sister was delighted with the Prosecco and chocolates and they arrived on time . I will definitely use this company again and recommend to others .
7 mai 2026
Avis spontané
Réponse de hampers.com
Dear Sarah,
Thank you so much for your lovely feedback.
We’re delighted to hear your sister enjoyed the Prosecco and chocolates, and that everything arrived on time.
We really appreciate your recommendation and look forward to helping you again in the future.
Kind regards,
Team Hampers.com
"Sunday delivery failed – resolution in progress"
Our son ordered a hamper from hampers.com as a gift for me, paying a premium for Sunday delivery. The tracking showed the parcel as delivered at 9:05pm on Sunday, but nothing arrived. CCTV confirms the DPD driver did not enter the building, did not ring the doorbell, and did not call my mobile.
When we raised this with Customer Care, we were told the parcel had been redirected by DPD to a Pickup Shop 'as requested' – but no such request was made by the sender or the recipient, and no one notified us of the redirection or where to collect it. As of writing, we still do not know where the parcel actually is, and the Sunday delivery premium has not been refunded.
Customer Care did respond promptly and apologised, which is appreciated. However, for a premium-priced gift service the basics fell short: the courier's status was misleading, the redirection was unauthorised, and the recipient was never informed. I'd urge hampers.com to review how DPD handles redirections on their behalf and to ensure recipients are notified directly when a delivery address changes.
I will update this review once the matter is resolved.
Update 5pm (11/05/26) : I've now collected the hamper from the pickup point. hampers.com (via Steve in their team) has agreed to refund the Sunday delivery premium, which is the appropriate outcome. I'll update the star rating once the refund is processed. I'd still encourage hampers.com to look at how DPD's "consumer acknowledgement" can be triggered without genuine consumer action, as this seems to be a recurring issue.
10 mai 2026
Avis spontané
Réponse de hampers.com
Dear Luciana,
We are very sorry for your experience.
We appreciate you taking the time to explain what happened and understand your frustration.
We have sent you an email regarding the pickup request that was actioned on your side. We have also sent the pickup shop location to you twice and forwarded the collection barcode.
In addition, a member of our team has reached out directly to help resolve this for you.
We are sorry for the inconvenience caused and are working to bring this matter to a resolution as quickly as possible.
Kind regards,
Team Hampers.com
Woeful service all round
I had chosen a date so that the Hamper would arrive two days before the recipient's 50th birthday but instead it arrived one day after which totally ruined the impact.
In fact I emailed hampers.com to share my disappointment and a week later the only correspondence I've had is this review request: "The hampers.com team would love to hear about your gifting experience"
Their customer service matches their delivery service
2 mai 2026
Avis spontané
Réponse de hampers.com
Dear Gary,
Please accept our sincere apologies.
We are very sorry that the hamper arrived after the recipient’s 50th birthday and that this affected the occasion. We also apologise that you did not receive a response to your earlier email before receiving the review request.
Our Customer Care team will be resolving this for you and will review the matter further.
Thank you for bringing this to our attention.
Kind regards,
Team Hampers.com
Excellent product
Excellent product, but only let down by late delivery caused by the courier.
Will definitely use again.
30 avril 2026
Avis spontané
Réponse de hampers.com
Dear Adrian,
Thank you for your feedback, we really appreciate you taking the time to share it.
We’re delighted to hear you were pleased with the product, and we’re sorry that the delivery was delayed due to the courier. We completely understand how frustrating that can be.
We look forward to helping you again in the future.
Kind regards,
Team Hampers.com
Réponse de hampers.com
Dear valuable customer,
Thank you so much for your kind message, we’re really pleased to hear everything arrived on time and that you’re happy with the products.
We truly appreciate your support and hope to see you again in the future.
Kind regards,
Team Hampers.com
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