Hampton Hobbies and Games Avis 

Although there was an issue with the order, they contacted me quickly and told me how they were going to rectify the issue, which was really excellent. The games came as described and were very well packaged and came quickly. I would definitely use again.

Fantastic customer experience, John at HH kept me up to date with my pre-order of a Board game, and happily let me upgrade delivery to 1st class at short notice so I could get it before going on hols - great service, could not recommend enough

The game I ordered came very quickly and very well packaged. It also had a note from the owners which was a nice touch.

Another top class performance from Hampton Hobbies and Games! The buying process was smooth and easy, communication was excellent, my order arrived promptly and was well-packaged, and overall I’m very happy with the service I’ve received. Many thanks!

This is how you run a small independent business if you want returning trade! Fantastic packaging, swift delivery, great pricing and stellar customer service. If you need board games, trading cards or anything related to tabletop entertainment...look no further 🙌

UPDATE: Apparently this business owner attempted to remove my negative review, but Trustpilot has put the review back online; but I bet they will try again if they could!

I initially gave 2 stars but lowering this to 1-star, and I don’t think they deserve any star at all if not negative stars:
1. the responses from them were typical gaslighting. *Please don’t start quoting your other reviews again* to dismiss my experience.
2. I didn’t “make the choice” as they put it, the options they gave were both bad options.
3. they insisted on returning the item despite knowing that I’m on the wheelchair, deliberately ignoring what I said about home collection for a big game like this would still need a helper to pack the game and wait for the courier (this is what they asked) - £40 is what this return would cost to hire a helper, so stop taking words out of context.
4. and guess what? they told PayPal I can apparently return the item for a £4 refund (yes, you are reading this right, return the item to get 10% of what I paid for it)
5. I tried to communicate with these people directly first, they wouldn’t listen and that’s why the dispute went to paypal, and they still wouldn’t listen. One can care about optics on Trustpilot, but it’s pathetic to try and play the victim as I’m the one having to keep a damaged item and make a loss because of their unreasonableness.

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With a collection over 1000 games you get an idea how much I spend on buying games every month, so I’m speaking of my experience benchmarked against similar shops (some flagship stores, some family run business)

This is my first time buying from this shop. An Item unfortunately arrived damaged. Told me partial refund isn’t an option (which is a standard practice elsewhere), apparently because this is an item bought during anniversary sales. I was offered only one option which is to return (no replacement, as item is out of stock). For people who are busy, it would not make any sense to spend all of this time buying the game, collecting the parcel, unpacking and then repacking just to drop it off without even getting a chance to play - you’d be wasting your customer’s time. My point didn’t get across - they started talking about that I still have to return even if there’s a replacement option - well, returning isn’t the problem here, the problem is what outcome do you get from the return? When you can replace an item, it would *not* actually be a waste of time as I would still get the item in the condition I want. But here I had no choice.

I appreciate damage during transit is out of your control and it happens to my purchases from other shops too, but this is usually dealt better elsewhere. I suggest warning your customers what kind of risk they are taking *before* putting on sales and *before* customers taking money out of their pocket: if item is damaged you agree to either return it or keep the item with no compensation and swallow the pain. Appreciate a family business probably operates on a small margin, but isn’t your customer’s money also hard-earned cash?

If you say you “take care of your customers”, and *maybe* you’ll start pointing out your positive reviews again - but do I feel taken care of? No. Will I recommend this shop to my other gaming friends? No. For now I am in no rush to shop here again - but honestly I don’t think they’ll miss me either - I’m sure there are plenty of other customers to keep the business afloat :)

John was really friendly, quick responding and bent over backwards to help us get a present sent to my sister quickly for her birthday - cant recommend enough. Went the extra mile, even taking and sending a photo of the gift wrapped game. Superb!

Happened across the website by accident because they were the only retailer that had everything I wanted.

Great selection of games, really good pricing and multi buy offers, and the personalised note with the order was a nice touch.

Will be checking here in future before buying elsewhere. Thanks so much!

I have place numerous orders with Hampton Hobbies and Games and the overall experience of this store is extremely positive.
John’s communication is second to none and the choice of games is vast and the prices are also competitive with fast despatch and delivery.
The store stocks all of the new and popular games as soon as they are released and is highly recommended.

Personal message with thanks for custom. Local business to me. Well packaged with care. Fast delivery.

well packaged, quick delivery, good communication

Hampton hobbies have got to be one of the friendliest of FLGS!
Their games are always well packaged and delivered promptly with a personalised note card in each package. Excellent service

Found Hampton Hobbies after reading some great reviews from other customers . Customer service / communication is top notch. Games arrived quickly and really well packaged . I am now buying my board games here from now on . Really pleased 😁

The best most personalised experience from a games company I've ever had. Superb customer service and no one boxes up your games better

Excellent customer service and packaging!

Ive ordered TCG products and boardgames. John Howard has always been very helpful and obviously is working all hours acquiring product, arranging mailing lists and getting our orders out on time for release day delivery. Great communication, and the packing for postage is above and beyond and has now on a couple of occasions saved my precious and often very difficult to get hold of purchases from being destroyed in transit. Its peace of mind knowing you are extremely unlikely to receive anything damaged unless the courier is really trying. I couldn't recommend Hampton Hobbies and Games enough 5/5 10/10 100/100 A+ chefs kiss!

Great shop! Highly recommend

Bought several jigsaws and games from Hampton Hobbies over the years . Always excellent choices available online. Packaged with care and delivered in a couple of days. Superb customer service.