Handles4u Avis 

The Matt bronze handles and associated door furniture are fantastic and look amazing on my oak doors.
I had a small issue with my 3rd delivery but this was dealt with immediately and at no cost to me.
This is a company that I'll be very happy to buy from again.

I recently bought a cup handle and a door knob to check how it will look on the cabinets, before I place a big order.

It’s a good job I did because it was not suitable. I would not recommend this place for handles or door knobs.

Only because the return policy is a nightmare first of all you have to print a form off yourself otherwise you don’t get a refund and also you have to send it back recorded delivery.

So I did I printed off the form send it back recorded delivery only to find out that they did not refund the full amount even though I paid for the postage.

In other words I would not recommend this place to any one and in the future I would not purchase anything from Handles4U

a great range of products with speedy delivery, and competitive prices

The product they send me was faulty, when I sent it back they deducted the original postage and didn't pay my return postage.
Bad enough that the product was faulty but then to rip me off doubly bad, I wouldn't buy anything from them again!

Sandy has been super helpful in sourcing some old stock (different finish) of a Carlisle brass product to match my handles I bought years ago. Thanks a million

Great choice of products at reasonable prices and efficient delivery

Unfortunately the wrong name was written on our parcel by handles4u, and this has resulted in to the parcel being delivered to the wrong person. Mistakes happen and we understand that, however Handles4u are now refusing to rectify this mistake by sending the product again (with the correct name on the delivery address). Very poor customer service, not taking responsibility or correcting their mistake. Very disappointed. Would avoid ordering from them for this reason.

Beautiful aged brass handles! Very efficient company-dispatched and received very quickly.

Excellent quality products. Very efficient service. Delivery within time stated.

Great quality products with very reasonable prices. Delivery costs are good too especially if you need a small order. Bought door handles and all my kitchen cupboard handles too and they look great.

I ordered an overhead door closer, but the installation instructions were inaccurate—when fitted as directed, the unit sat 1cm too low and the arm couldn't move freely. Unfortunately, repositioning it higher isn't an option due to my door setup.

I reached out to the company through their only available contact method (a web form), clearly explaining the issue and requesting a return. Weeks have passed with no response—no phone number, no live chat, no follow-up.

Extremely disappointed in both the product guidance and complete lack of customer service. I cannot recommend this company based on my experience.

Would not recommend. Very lacking in customer service skills.

I placed an order for a pair of door handles, latch and three hinges. Due to a miscommunication with our joiner, we didn't need the latch and hinges. I subsequently packed up what I had received from Handles4u, filled out the returns form and returned the items to them. This consisted of three hinges in one box and the latch in a plastic bag, exactly as I had received them. When my refund eventually arrived with my bank it was for the incorrect amount. I immediately questioned this with customer services and three days later received a reply claiming that I had only returned one hinge. They even claimed that they had done a stock check to make sure, which I very much doubt. I replied saying that this wasn't correct, and politely asked how we could resolve the matter. No reply from them. I emailed again with the same question. No reply from them. This speaks volumes about their blatant disregard for their customers. They simply ignore them. So my advice is to shop elsewhere. They're not selling anything you can't buy for the same price on other websites, and based on my experience they don't deserve your business.

Always really helpful excellent and wide range of good quality products

I ordered some polished chrome door handles along with some bathroom handles. Unfortunately the bathroom handles were brushed chrome instead of polished. I messaged Handles4u and received a prompt response from Rob apologising and advising that they would arrange for replacement bathroom handles to be dispatched to me. A few days later I received the new handles and Rob has arranged for Royal Mail to collect the incorrect handles from my home. I cannot fault the customer service. I highly recommend this company. Their prices are cheaper than other websites as I compared the same handles before buying and they resolved an issue immediately.

Despite the average reviews here, I decided to give it ago. And ended up buying twice from them (Nov 2024; February 2025). 16 kitchen cabinet handles. Then 6 TV unit door knobs.

Fast delivery (within advertised times); and excellent quality items, reasonably priced.

I did not need to contact their customer service, so I cannot comment on that.

Scam company. Avoid ! Refused to refund when we returned a product in November . STILL waiting and when we contacted them they asked for proof of return. Fortunately we had that . Sent the proof and they claimed the return was sent to wrong address. They have basically put up barriers at random in order to avoid issuing a refund . Shocking customer service . I’m about to take it further but felt the need to vent!
I’ve also just seen a positive review from someone in the last few days . Ignore . Clearly there are fake reviews being posted !

Excellent service and competitive prices. I have used them many times without issue.

Misleading descriptions. Eg. Expensive items desribed as brass were in fact painted gold to look like brass. Ghastly products I never would have purchased had I known. Sandy suggested it was my mistake, so I would need to pay to return the items. Ignored emails.

Great showroom! Such a wide range of handles to look at and feel etc. Graham was super helpful- he spent over an hour with me (and into his lunch break) helping me choose all the ironmongery for house. He's really knowledgeable about the brand the company sells and gave me lots of tips too.