HAOQIEbike Avis 

Hello
Hello
Following my message in January, Haoki responded to my complaint and promised to resolve my issue.

It is now March, and my situation has not improved despite the promises I received by email regarding a refund.

Therefore, it is difficult to consider your services efficient and trustworthy.

I am writing to report my negative experience with Haoqi.
I purchased a Leopard bicycle in September 2024.
The motor stopped working after one year.

I ordered a new motor from their website and paid for it in full.
To this day, I have received no further information from the seller. I haven't received the motor or a refund. They are no longer responding to my messages.

They have provided no information regarding the 2-year warranty that was initially advertised.

Zugegebenermaßen waren wir anfangs sehr skeptisch, ob der Verkäufer vertrauenswürdig sei. Diese Skepsis blieb leider längere Zeit bestehen, da die auf der Homepage angegebene Lieferzeit deutlich von der tatsächlichen abwichen ist. In der langen Wartezeit fragten wir per Mail (Tel.Nr. ist nicht verfügbar) immer wieder nach und bekamen erfreulicherweise auch spätestens am nächsten Tag eine Antwort. Aufgrund der verzögerten Lieferung und unserer Sorge kam uns das Unternehmen deutlich entgegen. Nach dem komplikationslosen Zusammenbau der Teile stellten wir einen Kratzer am noch neuen Bike fest. Auch bei dieser Problematik wurde uns ein gutes Angebot unterbreitet. Aufgrund der Wetterverhältnisse ist ein ausgiebiges Testen des E-Bike derzeit nicht möglich. Die bisher unternommenen Testfahrten entsprechen aber unseren Erwartungen. Wir freuen uns auf den Frühling. Vielen Dank liebes HAOQI-Team!

I am incredibly impressed with Haoqi’s customer service. One of my Camel e-bike batteries quit charging and needed repair under warranty. The entire process was fast, smooth, and hassle-free. Their team was responsive and professional. They first send me a different type of charger which still did not work. Then they told me to send the battery in for repair. I sent my battery in and got it back in like new condition way faster than I expected. They were quick to provide updates and make sure everything was handled properly.
It’s rare to see this level of care and efficiency these days. Huge thanks to the Haoqi team for standing behind their products and keeping me riding!

*I AM UPDATING THIS BIKE TO A DO NOT BUY*
Spare battery is NEVER in stock, but they WILL take your money and push delivery. December, January, now APRIL!

Am I funding them? Is this a Kickstarter campaign?

After placing my order for the Mustang EMB I found out it was put on Backorder. I received updates through email about when the bike would deliver and when the date was missed they offered me a discount to make a slight change to my order which also moved up the delivery date. Most companies that I deal with rarely stay on top of it like HAOQI did for me. I have also been extremely happy with my first impressions of the Mustang EMB which has exceeded my expectations for the price.

Nice e-bike, My son likes this gift very much and it is very convenient.

Horrible customer service! DO NOT BUY! If you have a problem with them they will lie, stall and delay. Multiple google reviews with the same experience as I do. Needed warranty replacements and they stalled and "troubleshooted" my problems until I was outside the warranty window. Which is only 6 months for anything but the frame!! They say 2 years on their website, but that again, is for the frame only!! What a joke! Even after I PAID for the parts they would give me tracking numbers and it would be weeks until I saw movement on and got a date. Even then, the package would sometimes not even arrive. They would change the delivery date multiple times. And what's worse, they still haven't sent me what I paid for!! 8 months later!!!! Horrible grotesque obnoxious service. They have disabled new reviews on google to keep their 4.2 stars from dipping even further. They had a 4.6 when I bought the bike in August 2024.

I purchased two Antelope bikes after much research.
To date the bikes have meet our expectations for the cargo style. Assembly was easy and we now wish we ordered baskets and saddle bags. I do wish the bikes came with a key lock for start up but we knew that prior to purchase. It’s a solid bike.

They responded to every email even when my bike broke down. They sent me videos on how to troubleshoot it super easy to fix. It was also cheaper to buy the bike from you guys and then it was from the company that made it. Exceptional customer. service.

So I purchased two of the white leopard ebikes last Oct 2025. Neither bike has over 100 miles on it. Total cost was 2300.00+ . To get to the problem(s), first of all I am almost positive that the warranty has changed significantly from when I purchased. My mistake is that I did not screen shot all of the warranty. Based on how the warranty on the bike as well as all electronics is now, I would not buy this brand...PERIOD!!!!. Second my throttle control went bad (only 9 months old and has never seen a drop of moisture) and I have to pay for the replacement. They feel they did me justice buy giving me a discount on the part. DON'T BUY HAOQI!!!!
Update 9-15-2025 So after much arguing with the company they did finally send me a new controller. (3 weeks to receive)
I have only gotten minimal riding in since replacement so I can not confirm that the part is reliable. Part is identical brand printing and badging on back. Confidence that this is going to be any better is not very high. All I can say is that even after doing a whole lot of research you never know what you might get.... a Friday end of shift lemon or a quality piece of equipment. I will say there are companies with better warranties on their batteries and bikes that may be a little more cost but it might be well worth it.

I've had my HAOQI Antelope for over a year, and the service has been great - when I had a brake issue, they responded quickly and helped me get a replacement for half price.

rear tire frame pivot on a shaft and is retained by two shoulder bolts. These are special bolts. One fell out 1st week. Unsafe to ride. Support refuses to send assembly diagram with parts list. No full replacement parts list available on web or in docs sent. Support is guessing what to send, and sent the wrong part. 4 weeks later, still fighting with support. They want me to take the bike to another repair shop and have them fix it and they offered to pay for it. Really? Just provide repair / build docs and let me order it by part number! Don't trust Hoaqi. Bikes are OK, but they offer no support docs.

I ordered one 7 weeks ago and I guess they're not going to even ship mine to me. Im not going to even worry with it.Its not worth getting upset. I learned my lesson tho.

I couldn’t ride my brand new bike for over a month while I waited for defective battery issues, then defective “battery activator” issues, and now, after finally being able to ride, 150 miles in and my rear rack cracked in half at 3 of the 4 connection joints making it completely unusable.

Customer service claimed it’s not under warranty and sent me an invoice for a new rack with a 30% discount.

WHY AM I HAVING TO PAY FOR A NEW RACK WHEN THE ONE SENT WITH THE BIKE IS OBVIOUSLY DEFECTIVE? Why did the rack completely fall apart after less than a month and only 150 miles of use with nothing but a 1.3 pound carbon fiber camera tripod attached to it?

All those promotional videos showing pounds and pounds of gear strapped to the rack while off-roading is complete rubbish.

I will be leaving similar reviews with BBB and Trust Pilot and whereever else I can so that I can help deter others from sending their hard earned money to these theiving company unless this issue is resolved.

Haoqiebike.com should be ashamed of themselves for the horrendous customer service and shoddy business practices

The people at the company are awesome, did the research on this bike couldn't wait to a cane sales people contacted me we got the shipment placed in my order came fast 5 days 4 days later nothing but positive about the bike 30
miles in and the bike is wonderful definitely need a softer seat for my riding not saying the seat is hard overall I give this bike a 9 out of a 10 Great for the price definitely the cheapest for whether it has to offer especially that m560 that's a beast and so is the battery , The whole system is very eefficient.
Btw I want to say thanks to the company for reaching out to offer me a more comfortable seat. That's what you call customer satisfaction.

Absolutely fantastic service! Helped me resolve the issues I had just when I was loosing hope. 10/10 would recommend. Was timely and went out of their way to find me everything I needed. Will be recommending them to anyone that asks me about ebikes 💯🤘

This has been a wonderful experience for me. My bike arrived on time without any problems. I was blown away by the torque & speed of my Cheetah, compared to the Radrover that had previously. Looking forward to spending quality time on the trails. I don't have to focus on getting stranded, due to the duel batteries. Having a peace of mind when on the trails is always a plus!

Its now 4-22-25 ordered green snow leopard august 2024 its battery shorted out in Dec of 2024 after 1300 miles and fused to the frame. After close to 3 months of trying to get this taken care of I was finally sent a lightly used black leopard which I had to pay 200 of the shipping. Only 1 week after riding the new e-bike the motor shut off, but i does come back on when powering off and back on. It happens regularly now and will happen on about 25% of my commuting rides. I only ride 9 miles each way to work and if it were further I'm sure this would happen more. I told Cassy (she's in China by the way) about this and that I was very disappointed after 3 months fighting them on getting my bike fixed or replaced and now 2nd bike is have issues. I told Cassy I would keep track of the issues with new bike and keep her informed. Cassy's response was simply "okay". I would steer clear of any Haoqi product. The bike is very nice when it is working and you may luck out and not have any problems, but if you do have issues with the bike itself good luck on getting is fixed in any timely manner. I bought a couple accessories bags both of which ripped in first week and it was replaced very quickly, but they do not stand behind their bikes. I will be cutting my losses soon and buying a bike from and local bike shop and getting their input on what is best one to suit my needs. If I went into detail about my conversations with Haoqi and coordination with local e-bike repair shop it would probably be around 10000 words so this is a nutshell version.

Ich habe mir das Haoqi Antelope 1.0 gekauft. Blöderweise war der Constroller und scheinbar auch Display nach 3 Wochen defekt. Der Support von Haoqi ist ein Graus. Ich bekomme zwar zeitnah Antworten, aber passieren tut quasi nichts. Zwar wurden mir erst Ersatzteile zugeschickt aber es waren die falschen Teile und es hat recht lange gedauert bis es überhaupt los kam. Nachdem das nun geklärt war muss noch der neue richtige Controller geschickt werden. Darauf warte ich nun seit 2 Wochen. Support vertröstet mich ständig nur. Und es passiert nichts. Keine Erklärung oder sonstiges.

This Company is very shabby. First they didn't honor the battery warranty. I had to send the battery in to be repaired. $200 mail
The battery was returned and lasted 2 months. After chatting through emails Tricia and Cassy gave me the run around. After much beseeching them Cassy gave me a discount on a NEW battery. GRATEFUL right, took a month to get it, It came in an old box wrapped in bubble wrap. 🤔
That's was the first red light. I connected the battery to the bike and the screen came on. So I took it for a spin that morning. And when I returned home. I just happened to look where the battery is to be connected and the rubber over the connection was totally gone and there was white glue where someone had tried to glue the cover back on. Since then I've wanted a new battery and Cassy has done EVERYTHING except send me a new battery. Tried to sell me another bike half price. I didn't want a refund for the battery. I wanted a new battery that had only bought 2 weeks prior that wasn't a NEW battery at all. the battery was and is a fire hazard. when I plugged it up sparks shit out of the battery connector. Now I'm gonna sue the company for several incidents from a battery that could've been easily replaced. That a warranty is still in effect for 2 more years. What a shoot business. I know it's difficult but whatever I purchase until the day I die. I'll make very sure that it's not made in China. Not even if it's a Chinese baby I made in China. I hope I can recover everything that this bike has cost me. Do NOT by Hoaqi. Cassy told me that my Orange Leopard eBike is an old model and they normally their batteries are in stock anymore, so I wander WHY they are still online for sale. Hoaqi is full of Shit.