Harrington Brooks Avis 

2 716
TrustScore 1 sur 5

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Really do not know were to start.. Harrington Brooks should have been taken to court for fraud. I was poorly in 2012 , I owed around 12,000 , they advised me to go on an iva, so I did! 2013 I h... Voir plus

Noté 1 sur 5 étoiles

Was with these cowboys for a while 2012 to about 2017 before they conned me about of my agreement. Debt nearly cost me my life. Now im back in a fit state i will be pursuing these criminals to the... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

It took almost 12 months of payments from me, for them to actually do anything!! I was advised by Harrington Brookes at the very beginning to halt ALL payments to my creditors... I then incurred almo... Voir plus

Noté 1 sur 5 étoiles

Worse company ever! Has left me sorting my accounts after over paying a couple of them in the last 7 months of my plan. With the remaining accounts, they told me I would be debt free in 11 months... Voir plus

L'entreprise a répondu

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Mauvais

TrustScore 1 sur 5

3 k avis

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1 étoile

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(2 716)

0 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Utterly brilliant

Utterly brilliant. Saved my life. In loads of debt for a number of reasons to many people. Made it easy, affordable, no questions asked, completely confidential, and handled everything. I am now completely debt free because of this company. Their team on the phones handled any problem and any query,no contact from creditors what so ever, no hassle, lovely team to talk to and understanding. One payment each month, didnt even worry about it, and they would tell you exactly where that money has gone, and also give you the ability to look at your account online so you can see exactly what they are doing, whose being paid and much they are helping you. Would definitely recommend. If you are scared and in debt, terrified what to do, then this is the company to use. Get your life back quick and easy like i did.

11 juillet 2017
Avis spontané
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Réponse de Harrington Brooks

Hi Carl, thank you for the positive review. We're glad that we were able to help you out and help you get to a better place.

Thanks, Cain.

Noté 5 sur 5 étoiles

LIFE SAVERS

When we had bailiff after bailiff at our door hounding. Letters that just would not stop coming with demands and final demands. Me and my partner fell into the pit of despair. Crying ourselves to sleep at night and wondering what we were going to do.

I took it apon myself to search online for help and found Harrington brook..

What life savers
We rang them and We spoke to a very helpful and supportive member of staff who not only gave us great advice but set up an iva for us and explained everything we needed to know...
We have been with them for 2 years or so now and they have stopped the wolves at the door and given us peace of mind and stopped the worry and stress by helping us cover our debt in a monthly payment that this family could handle....
Im also very appropriative of the fact that if one week your very short of money they are understanding and helpful and let you catch up with payments you missed next time if your really struggling...
Thank you Harrington brook for making our life so much easier than it was.
Best company going.
Thanks

28 juin 2017
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Réponse de Harrington Brooks

Hi Sammy, thank you for such a positive review and we're really glad we could help you and your partner out in such testing times.

Thanks, Cain.

Noté 5 sur 5 étoiles

great service

extremely helpful cant recommend enough

14 juin 2017
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Réponse de Harrington Brooks

Hi Jon, thank you for the 5 star review and we're glad we could help you out.

Thanks, Cain.

Noté 5 sur 5 étoiles

What an amazing company thank you so …

What an amazing company thank you so much for helping me get through this review
Steve from the special support unit should get employee of the month what an amazing man so so patient thank you steve your a star

23 mai 2017
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Réponse de Harrington Brooks

Hi Kim, thank you for such a positive review.

Your kind words have been forwarded onto Steve in the SSU Team, along with his manager. We’re so glad he could help you and once again, thank you for your feedback - Cain

Noté 5 sur 5 étoiles

I would highly recommend Harrington …

I would highly recommend Harrington brooks. I found my self in a situation I wasn't able to deal with alone. since speaking with a member of the company every thing was put into place with no messing about they do exactly what they say. They offer Options to suit you. very friendly & helpful

26 avril 2017
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Réponse de Harrington Brooks

Hi Christine, thank you for the review.

Great to hear that the team have been able to help you out and brilliant to know the difference it's made to you.

Thanks,
Cain.

Noté 5 sur 5 étoiles

I am very pleased with my out come in …

I am very pleased with my out come in will be recommenden the to family and friends 😊

24 avril 2017
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Réponse de Harrington Brooks

Hi Janine,
Thank you for the positive review and brilliant to hear you'd be happy to recommend us to friends and family.
Thanks,
Cain.

Noté 5 sur 5 étoiles

We chose to go for an Iva and …

We chose to go for an Iva and Harrington Brooke's and the team were extremely helpful and took away all the stress of our debtors would recommend them to anyone with debt issues Thankyou

24 avril 2017
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Réponse de Harrington Brooks

Hi Emma,

Thank you for the positive review. Happy to know that we were able to help lift the stress you had with your debtors and made a difference to your life.

Thanks,
Cain.

Noté 5 sur 5 étoiles

Great service

Great service across the board. A special thanks to a very nice lady named Rose Marsh for setting up my IVA .Thank you Harrington Brooks.

12 avril 2017
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Réponse de Harrington Brooks

Hi Chris,

Thanks for such a positive review and we're glad we could help you out with your IVA.

Thanks,
Cain.

Noté 5 sur 5 étoiles

I have been dealing with Harrington …

I have been dealing with Harrington brooks for approximately 8/9 years now and have recently been put in contact with a lady from the special support team, called Alice Frank she has been exceptional whilst dealing with my issues and has kept me informed and updated throughout the process, She is a very pleasant and helpful member of your team and it is a grave pity that her values and interest are not continued throughout other companies who deal with people with various needs and assistance.
I sincerely hope she is recognised for the way in which she handled my issues and would like this email to be passed onto her managers and also placed on her personnel file if that is at all possible, please could you confirm that Alice gets sight of this email as a thank you from myself and wish her all the best in the future
Miss J H Marriott

5 avril 2017
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Réponse de Harrington Brooks

Hi Helen, what a lovely review! Your kind words have been sent to Alice and her manager. Having the time to relax and have a conversation about your finances can make a huge difference to your mindset and resilience. We’re so glad that Alice could help you and made such a positive impact. Thank you for your feedback - Luke

Noté 5 sur 5 étoiles

Thank you Harrington brooks for all you …

Thank you Harrington brooks for all you have done and still doing , I can sleep at night knowing I've got a great bunch of friendly advisors to speak to and deal with my debts I have never had a rude person since 1 year of dealing with them the customer service gets better :) keep doing what your doing you lot are fantastic

4 avril 2017
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Réponse de Harrington Brooks

It’s great to hear that we helped you with your financial difficulties, Lauren. We know that it can be extremely difficult and uncomfortable talking about money when facing financial hardship. That’s why our colleagues are trained to support customers and approach these conversations in a sensitive manner. During the rest of your time with us, please make sure you continue to speak to our team on a regular basis so that we can support you wherever possible. Thank you - Luke

Noté 1 sur 5 étoiles

No longer helpful

I have been on my IVA for several years now with no major issues. First I lost my job, and informed Harrington Brooks of this - initially they were helpful and agreed to temporarily put me on a payment break. I then discovered I was pregnant and have had had absolutely no joy in getting a permanent job and have had to settle for temp work here and there.

I informed Harrington Brooks of this, and offered to pay what I could when I could, however was told by a very snotty bloke this wasn't what was agreed and wasn't an option - I have since discovered he could well have gone back to my creditors with a revised monthly payment but this was not even presented as an option.

It was agreed a further suspension would be put in place, however this appears to have not been the case. I got in touch again, again explaining my situation with finding permanent work, and it was agreed via email I would have my account suspended for several more months - by then I would have given birth and be able to get a full time job again.

I have just got off the phone to them, and they have stated not only have I not had my account suspended as agreed, I am now over £2000 in arrears with them! Furthermore, I am STILL being contacted by creditors over three years since the IVA began, who claim they have never received anything from Harrington Brooks despite me forwarding the emails I get, however these creditors mostly chase me by phone these days. I did get myself into a lot of debt, and initially Harrington Brooks came across like a godsend but since I have had further issues myself I have received snarky text messages and had the people I've spoken to have an incredibly poor attitude towards me like I've chosen to get further into arrears, however no-one has called to let me know in between what exactly my options are and how we can proceed.

The stress isn't great and is making me unwell and considering I am pregnant too, I feel the compassion and empathy I first received is no longer there even though I paid £250 a month diligently until losing my permanent job. Since then the people I've spoken to have treated me like I haven't been attempting to come to another arrangement nor been willing to discuss the situation. I understand they have a job to do but I am fed up with being treated like scum by the staff I have been speaking with. I am now terrified I am going to be made bankrupt which I cannot have happen when I have a child on the way and no other means to financially support myself, I have found it impossible to find permanent employment the minute people hear 'pregnant' so I'm experiencing discrimination for that as well as all this and it just makes me want to jump in front of a train.

29 mars 2017
Avis spontané
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Réponse de Harrington Brooks

Hi Mayan, I have flagged this urgently to Senior Managers in our IVA department. One of my colleagues will be in touch shortly to help and review your plan - Luke

Noté 2 sur 5 étoiles

2 years in and still not confident

I have been in my Iva for 2 years now and at first it was a massive relief. I had debts of around £9000. But after certain issues with their service I am not sure whether I made the right choice.

First off I moved house (renting) and they did not see this as a good enough excuse to have a payment break despite needing £1000 to move. Then they asked me to increase my payments.... but failed to set up the direct debit. I only noticed the month after and had to pay both months in one go. Then I got my bonus through work and I called to pay the extra. I had to tell the agent what amount I needed to pay as he didn't seem to have a record of my take home pay... he only wanted half of what I needed to pay. If I only paid what the agent asked you can be sure i would be chased for it come review time. Then they were chasing up my loans for any ppi which I had already checked and claimed for years prior to entering the Iva. I sent the power of eternity form back to get a reply from them threatening to terminate my agreement if I hadn't replied.

Overall I have been messed around more than this but these issues have really made me regret not doing some homework first before paying any fees. But if you were like me and you were in serious trouble you will accept any help and I think they know this when you sign up.... They make out they are trying to help yet they are a business first last and foremost so only care about the money you pay them.

28 mars 2017
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Réponse de Harrington Brooks

Hi Mark, I'm sorry to hear about your difficulties. I've sent your feedback to our IVA department for one of my colleagues to contact you and resolve. Thank you - Luke

Noté 5 sur 5 étoiles

Great service

After reading the reviews I was a lil put off, but do glad I carried on . They kept my updated through whole thing . And have helped me so much , can't thank them enough for what they did for me . Keep up the good work and people don't be put off by the reviews !

15 mars 2017
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Réponse de Harrington Brooks

Hi Lisa, thanks for sharing your experiences and leaving us a review. We're so glad to hear that our advisers helped you take control of your finances - Luke

Noté 5 sur 5 étoiles

great service

Great service made me feel at ease through the whole process. If stuck in a rut and struggling with debts and day to day life I would recommend this company. Many thanks

3 mars 2017
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Réponse de Harrington Brooks

It’s great to hear that we helped you with your financial difficulties, Steph. Thank you for taking the time to leave us a review! - Luke

Noté 5 sur 5 étoiles

Really helpful

Fantastic company and fantastic staff.

Very polite and caring

Would recommend

27 février 2017
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Réponse de Harrington Brooks

Thank you for the lovely comments. Our advisors are trained to deliver quality customer advice and support. We even have a dedicated team for customers that require additional help. If you need anything else, please don't hesitate to contact us - Luke

Noté 5 sur 5 étoiles

Gave me piece of mind

I had a personal advisor Paul Mayal and I fully recommend these people they helped me and gave me great advice

23 février 2017
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Réponse de Harrington Brooks

It’s great to hear that we're getting it right. Paul is a valued employee and I'll make sure that he receives your feedback and is recognised as a result. It’s important to us at Harrington Brooks that our customers feel reassured with the service we offer and we always welcome feedback as to how we are doing and how we can keep improving.

Thanks
Philomena
Operations Manager

Noté 5 sur 5 étoiles

First class company with first class staff

My experience with everyone who is taking care of my finances has been second to none.
Thank you so much Harrington Brooks.

22 février 2017
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Réponse de Harrington Brooks

We're glad that we could help you take back control of your finances, Nina! Thank you for your feedback

Noté 5 sur 5 étoiles

Brilliant company

We found them a very helpful and caring company in sorting out our debts, especially when my husband became terminally ill.

21 février 2017
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Réponse de Harrington Brooks

We're sincerely sorry to hear about your husband. We know that it’s important to have people around you for support when going through difficult times. Just know that our advisers are always only a phone call away - Luke

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