I finally did received my order after 1 month and I must say I Am Pleased!!! After reading serveral unsatisfactory reviews, I didn't feel too confident that I would be happy if I even received my sh... Voir plus
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Lisez les avis des autres
I had a reply to my complaint on Trust Pilot with a message I thought may finally resolve my refund issue. Unfortunately, the scam continues. Despite publicly falling over themselves to look g... Voir plus
I recently purchased two pairs of sneakers from Harrow and Ellis in different sizes, intending to return the pair that didn’t fit. Unfortunately, both pairs ended up being too small. I reached out t... Voir plus
Great shoe company! The shoes are comfortable, good quality, and look really nice. Shipping was fast and everything arrived in perfect condition. I'd definitely buy from them again.
À propos de l'entreprise
Écrit par l'entreprise
Harrow Ellis was built on a simple belief: great shoes shouldn't ask you to choose between how they look and how they feel. Clean lines, careful construction, and details that matter — without the noise. Designed for the way you actually move through your day. Made to last, made to fit, made to earn their place.
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3,5
Moyen
94 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Ik zag wat hele mooie schoenen hier…
Ik zag wat hele mooie schoenen hier voor zoal mannen als vrouwen en ik ben erg blij dat de verzending zo snel is
18 mai 2026
Avis spontané
Where do I begin...
Where do I begin.... smh... took about a month to receive and I was patiently waiting, due to being so exiting to having a new pair of sparkling sandals. They looked so amazing through the photos, however that is not the case. They are cheaply made and doesn't look like the photos at all. The rhinestone are so cheaply attached and are already falling off and I barely open the packaged. Horrible, I will never make a purchase from this website ever again. Can't even return them because they did not send a order form .
16 mai 2026
Avis spontané
Réponse de Harrowellis
Hi Rachael,
We are so sorry. After waiting a month in anticipation, receiving sandals that looked nothing like the photos and showed quality issues straight out of the packaging is genuinely disheartening. That is not the experience we want for anyone, and we completely understand your frustration.
We also apologise that a return form was not included with your order. That should not have happened and we want to make sure you are not left without a path forward.
Your feedback on the product has been passed to our team, and we would very much like to assist you further.
For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.
Warm regards,
Harrow Ellis Team
Hele goeie website niet te druk alles…
Hele goeie website niet te druk alles was makkelijk te vinden heel veel mooie schoenen en andere exemplaren
17 mai 2026
Avis spontané
Ik had een heel mooii paar hakken…
Ik had een heel mooii paar hakken gehaald voor mijn zuster haar bruiloft en ik ben heel erg tevreden ermee de shipping was snel en optijd de schoen paste precies en mijn vriendinnen hielden ervan! Ik ben kortom tevreden
9 avril 2026
Avis spontané
Poor Customer Experience and Questionable Business Practices
I never thought that a request to return an item would be so difficult. The quality of shoe is not what I expected and the size was too small. After initially providing the order number, I was asked to provide photos and the original shipping label, none of which are listed per the Return and Refund Policy. I provided all relevant information including the original order number, photos of the items, shipping delivery confirmation, and original tracking numbers for the shipment. After providing the requested information per the Harrow Ellis Return and Refund Policy site plus the additional information that was not listed, I'm now on my fifth email simply requesting the return form and return address. Instead the offer from the customer service team was to send a replacement item and I would be responsible for the shipping cost....
If I wanted a different size, I would have requested one. If the Harrow Ellis policy is "buy as is" then please state so on the front so customers can avoid the backend hassle.
16 mai 2026
Avis spontané
Réponse de Harrowellis
Hi Jupar,
Thank you for detailing your experience so thoroughly, and we are sincerely sorry for the frustration this process has caused. You followed our policy diligently, provided everything that was asked of you, and still have not received a straightforward resolution after five emails. That is not acceptable and we completely understand why you feel let down.
We also hear you on the quality and sizing concerns, and we recognise that a replacement was not what you were asking for.
We would like to escalate your case and ensure it is handled properly from here.
For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.
Warm regards,
Harrow Ellis Team
Do not trust or believe this website
Do not trust or believe this website. It operates as a drop shipper from China and uses a bogus address on Hudson St. In New York, which can be verified as non existent using the internet. They will offer you a bogus "tracking number" in an attempt to pacify you until you give up. Only response will be automated AI generated. They violate every U.S. statute.The items on order will not be received, or a refund.
19 avril 2026
Avis spontané
Réponse de Harrowellis
Hi Eddie,
We are sorry to read about your experience and we understand why you felt compelled to leave this review. Harrow Ellis is a legitimate brand and we genuinely care about making things right for every customer.
We would like to let you know that a refund was processed on your account the day prior to this review being posted. It is possible our message confirming this did not reach you, and we apologise if that communication was missed. Please check your spam or junk folder in case it was filtered there.
If you have any further questions or have not yet seen the refund, please do not hesitate to reach out.
For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.
Warm regards,
Harrow Ellis Team
Very disappointing experience with…
Very disappointing experience with Harrow Ellis.
The item I purchased cost $79.95, and only after multiple emails back and forth with customer service, they agreed to refund about 30% of what I paid. It took repeated communication just to receive that partial refund, which was extremely frustrating and unprofessional.
To make matters worse, the items shown online look nothing like the actual products received. The photos and descriptions are extremely misleading and do not accurately represent the real quality or appearance of the merchandise.
Overall, the company’s advertising and customer service practices feel very deceptive. Customers should be aware that the policies presented before purchase may not be honored afterward.
I would not recommend buying from Harrow Ellis.
5 mai 2026
Avis spontané
Réponse de Harrowellis
Hi Joyce,
Thank you for taking the time to share your experience, and we are truly sorry it fell so far short of what you expected. Receiving products that do not match what was shown online is deeply disappointing, and we understand how much more frustrating it becomes when the resolution process feels drawn out and unsatisfactory.
Your feedback regarding our product presentation and the handling of your case has been noted and will be reviewed seriously by our team. We do not take concerns like yours lightly.
We would welcome the opportunity to revisit your case and see whether more can be done for you.
For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.
Warm regards,
Harrow Ellis Team
This company is an absolute scam. Do not buy anything from them.
I was really disappointed with these shoes. They looked okay in the photos, but in person they felt very cheap and nowhere near the quality I expected for the price. After they arrived, I found what looks like the exact same pair on SHEIN for way less.
Customer service offered a replacement, but I no longer trusted the quality of the products. They also stated that if I returned the item internationally, packages are frequently “lost, delayed, or rejected at customs,” which could prevent a refund from being issued. That made the return process feel unreasonable and risky.
Overall, this felt like a dropshipping operation selling very cheap products at heavily inflated prices. I would not purchase from this company again.
13 mai 2026
Avis spontané
Réponse de Harrowellis
Hi Nina,
Thank you for sharing this so honestly, and we are sorry the shoes did not meet the standard you expected. We understand that when a product feels inconsistent with its price point, it is difficult to trust a replacement as a resolution, and we respect that.
We also hear your concerns about the return process and want you to know that we take feedback like this seriously. Your comments on both product quality and the customer experience have been shared with our team for review.
We would welcome the chance to discuss your case further and explore what we can do for you.
For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.
I purchased shoes for my wife
I purchased shoes for my wife. They were too narrow & I tried to return them. They did not respond to several emails I sent requesting return instructions and did not answer their telephone # 917.914.7803. I would not recommend them to anyone.04
19 avril 2026
Avis spontané
Réponse de Harrowellis
Hi Al,
Thank you for sharing this, and we are sorry the shoes were too narrow for your wife. Fit can vary, and we completely understand the frustration of then being unable to reach anyone for return assistance. Not receiving a response to multiple emails is not acceptable, and we sincerely apologise for that.
We would like to make sure this is resolved for you properly and without any further delays.
For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.
Warm regards,
Harrow Ellis Team
Item that i bought look just like the…
Item that i bought look just like the description !!
But delivery took a little while!!
22 avril 2026
Avis spontané
Shoes I received look nothing like what…
Shoes I received look nothing like what was in Instagram. I emailed customer service and was refused a refund. Part of my shoe was made with silver elastic where the leather should have been. SCAM! Do not order from this website.
20 avril 2026
Avis spontané
Réponse de Harrowellis
Hi Candy,
Thank you for reaching out, and we are truly sorry to hear your shoes arrived looking so different from what was advertised. Receiving a product that doesn't match what you ordered is genuinely disappointing, and we completely understand your frustration.
Harrow Ellis is a legitimate brand and we take concerns like yours very seriously. We are sorry a satisfactory resolution was not offered to you when you first contacted us, and we would like the opportunity to look into this properly.
Please do get in touch so we can work toward making this right for you.
For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.
I posted a review and Harrow Ellis…
I posted a review and Harrow Ellis asked me to follow up, which I did, twice and they never responded even though it has been weeks. They finally responded to my complaint emails saying they’d help with the return or “offer alternatives” and they are now completely unresponsive despite me following up twice. Do not buy from this company. They are scammers. - THE EMAILS ARE NOT IN THE SPAM FOLDER. You literally reply ONCE and then go silent. So your emails have been reaching my inbox - but obviously not the imaginary ones that you never send. Asking me to send yet another email is ridiculous when you just don’t respond. DON’T BUY FROM THESE SCAMMERS
26 avril 2026
Avis spontané
Réponse de Harrowellis
Hi Mona,
We are genuinely sorry that it has felt like we went silent on you. We can confirm that our team did respond to your emails and we are concerned our replies may not have reached you. It is possible they were filtered into your spam or junk folder, which we know is frustrating and completely outside your control.
Harrow Ellis is a legitimate brand and resolving your situation remains a priority for us. We would very much like to pick this up without any further delay.
For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.
Warm regards,
Harrow Ellis Team
The shoes I purchased was pretty much…
The shoes I purchased was pretty much exactly what I expected.
Thought they would be a bit more sturdy but the shoes are fine.
I love the shoes!! Thank you!!
4 mai 2026
Avis spontané
Shoes are junk
The mens hiking sandals are discount dollar store trash. I wanted to send them back they told me no refunds. Well I had ordered sneaker sandals at the same time .Just received them and they dont fit. Basically im stuck with trash .over 100$ of trash.
1 mai 2026
Avis spontané
Réponse de Harrowellis
Hi Julie,
We are truly sorry to hear about your experience with both orders. Being disappointed with the quality of a purchase is frustrating enough on its own, and we completely understand how much worse it feels when a resolution wasn't offered on top of that. That is not the experience we want for any of our customers.
We also hear you on the fit issue with your second pair, and we want to do right by you on both counts.
Your feedback on product quality has been shared with our team, and we would very much like the opportunity to look into your situation properly.
For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.
Warm regards,
Harrow Ellis Team
If I could give negative stars I would
If I could give negative stars I would. These shoes are not what they advertise. Go ahead and waste your money. My kids were dying laughing at the quality and how they looked on. I literally threw them in the garbage BEFORE embarrassing myself in public with that garbage on. Buyer be aware…like oceanfront property in Montana!!!
21 avril 2026
Avis spontané
Réponse de Harrowellis
Hi Bruce,
Thank you for your feedback, and we are sorry to hear the shoes fell so far short of your expectations. We completely understand your disappointment, and we take it seriously when a customer feels our product did not deliver on what was shown.
Quality and accuracy in how we present our products matter deeply to us, and your comments have been passed along to our product team for review.
We would genuinely like the chance to make this right for you, and we hope you will give us the opportunity to do so.
For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.
Warm regards,
Harrow Ellis Team
Purchased a pair of heels for 74.95 and…
Purchased a pair of heels for 74.95 and received a pair that did not match the picture. It had brown straps in the picture and came with silver sparkle straps. Experienced extended bartering emails with the customer service rep telling me I can keep the item and would receive a store credit. I wanted to return for a refund and kept emailing her over several days and she would only offer store credit. I asked for return policy and she wouldn’t send it. Finally received a form and was told I could get a refund if I returned item to a China address (within 30 days from delivery) and by then it was too late.
16 mars 2026
Avis spontané
Réponse de Harrowellis
Dear Tkmknk,
Thank you for sharing this, and we are truly sorry for what you experienced. Receiving an item that doesn't match what you ordered is genuinely frustrating, and the difficulty you faced trying to reach a resolution only made things worse. That is not the standard of care we hold ourselves to.
We understand how disheartening it must have been to feel unheard over multiple exchanges, and we sincerely apologise that a straightforward resolution wasn't offered to you sooner.
Your feedback has been noted and will be reviewed with our team.
For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.
Warm regards,
Harrow Ellis Team
Got some black leather shoes and it…
Got some black leather shoes and it looks really clean. The quality is noticeable straight away. I’m happy with the purchase and The stitching is really well done and complete the outfit
6 avril 2026
Avis spontané
basically I bought some shoes for a…
basically I bought some shoes for a formal business event and the stitching is really good. It feels really well-made and the design is simple but looks clean. Definitely worth it.
6 avril 2026
Avis spontané
Packaging was clean and professional
1 avril 2026
Avis spontané
Great quality shoes
Great quality shoes, fit really well and the colour is good and doesn’t fade.
29 mars 2026
Avis spontané
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