Harvey Norman Ireland - Waterford Avis 

I am totally disappointed with my recent experience with Harvey Norman Waterford.

I placed my pre-order on 12 September 2026 at 12:26:08 PM, even though the online pre-order was officially scheduled to open at 1:00 PM. At the time, I was also told by one of the employees that I was the first person to place a pre-order.

According to Harvey Norman's website and their employee, the device was due to be available from 18 September 2026. I therefore went to the Waterford store on that date expecting to collect my phone. However, I was told that the store had not received the stock yet and that it was expected to arrive later that afternoon. I was advised to return the following day or on Monday.

I returned the next day, but was then told to come back the following week. I followed up again the next week and was once again asked to wait another week. Eventually, on 29 September 2026, after 17 days of waiting and repeated trips to the store, I decided to request a refund.

To me, what is disappointing is the way my pre-order was handled.

I was particularly frustrated to learn that the Waterford store had apparently received only two units, and that those units were given to customers who had placed their orders online. When I asked why my order, which I had placed first, had not been prioritised, I was initially told that the online customers had ordered before me. I then asked the responsible person to check the actual order times. After checking, he confirmed that I had in fact placed my order first, but explained that it was just a human error.

What disappointed me even more was that, when the responsible person came to the counter, the first response was simply to process my refund rather than properly investigating what had happened, acknowledging the inconvenience, or trying to find a solution.

I understand that stock and delivery delays can happen, and I would have been willing to accept a genuine delay if my order had been handled transparently and fairly. However, being the first customer to pre-order, repeatedly visiting the store, waiting for 17 days, and ultimately discovering that my order had been overlooked due to a "human error" is extremely frustrating.

I also had the opportunity to compare this experience with the neighbouring Currys, where customers appeared to be receiving their devices on time. This made the situation even more disappointing.

The biggest loss for me was not the money—it was the 17 days of waiting, the repeated trips to the store, and the excitement of receiving a new phone which was a surprise gift being completely ruined. At this stage, with the initial pre-order period already over in all the shops, I also understand that I am unlikely to be able to obtain the device within the next few weeks.

Unfortunately, this experience has seriously affected my confidence in Harvey Norman Waterford. I will think twice before purchasing a mobile phone or laptop from this particular store in the future.

I hope Harvey Norman takes this feedback seriously and reviews how pre-orders are allocated and how customer complaints are handled, because a "human error" should not result in the first pre-order customer being left without the product while later orders are fulfilled.

Everything ready before landing to shop

Abu made the shopping fun. He knew everything I asked. I bought more than I initially wanted but I feel like I got a good deal. I will come again. Keep him!

Darren and James (from the Waterford store) came this morning to deliver and assemble my new bed. They were so friendly, helpful and nothing was too much for them to do.

Paul and Jamie installed our fridge and couldn’t have been lovelier. They were so fast at getting everything done and double checked to make sure we had no issues. Would highly recommend lovely people

Arrived on time. Fast service. Straighforward. Good advice. Paul and Jamie.

Paul and Jamie were so professional and a great help when delivering my mattress and bed frame. It was an awkward space to get the mattress and bed frame into the room upstairs and they were fantastic. It wasn’t a problem for them. Two very nice men who represented Harvey Norman so well.

Paul and Jamie were very efficient, friendly, and helpful when installing our new dishwasher. We would recommend them to anyone.

-Charles and Silke

Paul & Jamie installed our fridge & freezer - it was a tricky install with the set-up we have but they went above and beyond to make it work. Absolute legends! We are very grateful.

the delivery crew and installers were amazing and made everything super easy

Very helpful assistant when purchasing cooker, hassle free, delivered next day.

Paul & Jamie where very fast and efficient and couldn’t have done a better job

The guys in store and delivery guys were so helpful, Damien and James were great assembling and taking care of things

Advance notice with phone contact and prompt arrival. Tested appliance before leaving. Helpful and mannerly.

Great service on time no mess left behind .

Just had Paul and Jamie on site to remove the old appliance and install the new one.

They are so professional, obliging, neat and very clean workers. I couldn't thank them enough for being so patient whilst I scrubbed the area behind the cooker....

Lovely to meet you Paul and Jamie my appliance looks amazing and I appreciate your help.

All the best
Jennifer

Price and customer serviice was good
Delivery men Paul and Jamie were polite and efficient installing the cooker and removing the old one

I found my experience with Harvey Norman a very good one. Very easy to deal with. Very efficient staff and delivery men.

Mimi came over to help me chose an Apple Watch, I was unsure about what size strap I needed so Mimi gave me her own Apple Watch to try on as the one on display was a different size. Thank you I am delighted the my Apple 11
Watch .

We ordered a android TV when it arrived the screen was broken i rang straight away they had no problem exchanging it for another one and apologise that it would take a week to arrive but they had to get it sent from a other store as they had none i stock. They also offered a different tv that they had in store if a week was to long to wait