Hatshopping Avis 

I’ve used this company a few times, in the past year, and the transactions usually went well: prompt delivery, a hassle-free return process (to a UK address), refunds issued in a timely manner. Sadly, my latest purchase has left me unsure whether I’ll bother doing business again.

I ordered a straw hat, the value of which was well under £162 in total (including VAT and postage) but was still charged £52 in custom fees! Bearing in mind that this company promises to deal with such fees, I went online and refused the fees, and had the parcel sent back.

I contacted the company and the representative apologised for what had happened. But I was then informed that a full refund couldn’t be issued until the returned parcel was received and inspected! Wait a minute! Why is that necessary when it was NEVER delivered to me? The parcel was still being held in customs, so the problem should really be between the company (that messed up with the customs declarations) and the courier.

So, I patiently waited… and then waited a little longer…

After six weeks and a couple of email correspondences, I had enough and contacted my bank to dispute the charge. The full amount was returned to my bank account within minutes.

I really like the range of headwear the company offers, but I’m not sure if I can endure going through a similar ordeal again.

I ordered a make of hat I knew well (Mayser). The hat arrived well packed and was practically perfect. Very happy indeed.

Customer service was very responsive and helpful. They kept to their word to cover any customs charges. I was sent the money the next day. Can't say fairer than that.

Thank you!

I have purchased a number of hats previously from this company. Everything was fine until I returned an item and asked for a refund. All of a sudden my emails are not being answered and it's been 2 weeks since Evri confirmed that they had received the return. Once I get my money back I won't be shopping with this company again.

I live in the UK and had to pay over £50 in customs charges, and yet they have not sent me my refund for this. They warn you about a slight delay, but my order took weeks, and they assured me any customs charges would be refunded. Shop with Care.

Cannot do other than agree with the majority of reviews.
The details about tracking and delivery on the website and order confirmation are all lies.
My order was not posted by this firm until after the promised delivery date.

Be aware ! Even though it appears to be a UK business it is not and the prices do not include import taxes. I have just had to pay £42 in import taxes which makes it a very expensive hat. And delivery was slow.
Never again

I bought two different size pentaville stetson hats from hatshopping.co.uk as I wasn't sure what size was correct for me.

Unfortunately as they were shipped from the EU when they arrived in the UK I was obliged to pay customs duty on them. When I realised this I emailed Hatshopping and was told by Domenico there to pay the customs fee and they would reimburse me.

I was skeptical of this situation and reluctantly agreed and paid the duty at my local postoffice. Afterwards I emailed hatshopping.co.uk with the details and they promised to reimburse me via PayPal within a few days, which they did.

After receiving the hats I wasn't happy with the style so had to return and a similar situation occurred with the returns, where I was obliged to pay and the hatshopping.co.uk reimbursed me the payment, which again I was skeptical of but agreed to and hatshopping.co.uk held up their side of the agreement.

After all this I bought another hat from them after some advise from Domenico on style via amazon which arrived without hassle and was perfect.

All in all hatshopping.co.uk clearly have room for improvement in how they deal with UK sales, but cannot be faulted for actually being true to their word. Whilst the person with my issues was excellent, my only complaint would be sometimes having to wait up to 48hrs for a response, which was frustrating given the circumstances I described.

All that said, I've successfully bought two stetson hats from hatshopping.co.uk through their amazon store now without a hiccup and I would certainly buy from them again, with a deserved level of trust that should things go wrong they will be true to their word.

Great hat but dreadful communication on exchanges
Great hat, arrived professionally packaged in sustainable materials and great quality.
However, it was the wrong size. The returns process is unclear and confusing. Turns out that the company is in Germany so after a lot of digging about returns go to a logistics company in the Midlands. They are great, super helpful. Now 5 WEEKS after my hat arrived with the logistics company, it turns out Hatshopping will only collect returns/exchanges when there are enough to make it worth their while. My hat is on pallete 3 and they won't collect until there are 5 palletes full.
Wouldn't buy from them again unless sizing wasn't important. A real shame, this really lets them down.

Exactly as ordered - ordered on 6th and delivered on the 13th.

Very happy and would use again

Got exactly what I ordered, Navy Blue Stetson Cattleman. It arrived in a proper Stetson hat box. It took 8 days to arrive which is perfectly acceptable. I was aware they are in Germany as they make no effort to hide it. I can’t understand why other reviews found this a problem. Will be happy to purchase again from them.

I ordered two hats from hatshopping and I want to return one of them. Their website states "you can return it to us within 100 days of receiving it, free of charge". Under "legal notices" the return address is clearly shown as Kettering, U.K. However, after printing the return label it gives a German return address and it appears that I personally now have to pay an estimated £19 to return a hat worth £22.95. How can this be correct?

Doesn’t deserve even a one start, UK domain but operations managed from Germany.

Took 23 days just to know that my replacement cap won’t arrive as I have exceeded their return deadline.

I did everything on time but due to misinformation on their website (that only accept returns for German sales) I had to enquire it from their customer service by email and phone(never picked up) , whole process took days and when I finally posted the item by paying money from my pocked they said sorry we can’t send you a new item and have to return your money.

I am still waiting for a refund for the postage I paid.

Never recommending it to anyone.

I placed an order. Then read the reviews. Which worried me a little. But I have to say. My order arrived pretty quick and in a proper hat box. Very happy with the product and I will be buying again.

Problem with my order. The number on their website connects and greeted by ‘thank you for calling hatshopping. we would love to talk to you’ BUT call cuts off after 20 seconds!

Not responding to emails in a timely manner.

I bought a hat from this company having lost one that I had bought in Prague, so I knew the quality of the product already. The company is based in Germany, so having read the poor reviews here I purchased through my Amazon account.

The company emailed me to confirm shipping etc explaining the time frame as coming from Europe. Royal Mail emailed to say they were expecting my order and let me know when they had received it in the uk. It took about ten days to arrive but this was what I expected.

I haven’t had to use customer services or anything so can’t comment. But I was very pleased with the service, you just have to be prepared for the wait.

This company is impossible to get hold of. I have tried calling them several time and I kept being disconnected. If I’ve read their reviews prior to ordering. I would not place my order.
I would never recommend this business to anyone. Their delivery says 5-7 working days and still not receive.
I am absolutely disappointed

My hat arrived in good time. I was emailed letting me know the order had been received, processed and dispatched. It arrived beautifully packed. I'm very happy.

The order hasn’t ever showed and was ordered in November. No response to chasers. Total con, do not use this website

I'm sure it said free returns when I was shopping but now I have received 2 hats which would barely fit a child it now looks as if postage back to German is at my cost.

Reply from seller not true for goods received in the UK at least.

Goods were returned to their UK 3PL on 05/02/2025 and they still haven't acknowledged receipt on 20/02/25.

I purchased the Veramon Ear Warmers and, honestly, this is the worst product I’ve bought in a long time.

They’re so expensive for what they are, and they’re so itchy. Oh, and they absolutely don’t keep your ears warm.

Save your money folks, a cheap pair on Amazon will be better.