Havenbody Avis 7

Like the other reviewers, I am a victim of false advertising, having been promised a 60 day full refund period if I wasn't satisfied with the product. When I contacted the company, which also does business under the name Trendy Teddys LLC, based in Wyoming [that's who the payment was made to], I was also told that I had purchased during a special 'all sales are final' campaign. They offered me a 30% discount on a future purchase and a 20% refund, despite my showing them a screenshot of the ad I ordered from that clearly stated the 60 day refund guarantee on every page. I have reported the company to PayPal to try and obtain my refund.

Don't waste your money on this site. Don't believe the 60 day guarantee and easy return policy. I ordered 2 sizes larger than my usual as per comments that they are on the smaller side. Well, I should have ordered 4 sizes higher and even then I don't think the sizing would be correct. Also, there is a "crinkling" sound on the absorbent layer of the underwear. I'm not at all satisfied and upon writing them they will not take returns because I bought them on sale. Although there is no mention anywhere on the site. They did offer me 30% off my next purchase. Why would I buy more of unsatisfactory product!! Please save your time and money.

Ordered, received, product didn't fit. I did a overlay comparison to different company (Vera Cares) and they were the same size only marked a size larger, otherwise the underwear were identical. When I contacted the company for their 60-day no questions asked return, best they could offer was a 30% discount on another order. SCAM! Dishonest Marketing!

I purchased leakproof underwear from this company. Plastered all over their website is their 60 day, no questions asked refund guarantee. The underwear do not meet the promises the website and ads make - they feel wet from the slightest leak and don't hold nearly the amount they claim.
I did not go looking for a sale, I just chose the product I wanted and it popped up with the price crossed out an a sale price listed. Now that I want a refund, they are claiming the products were "final sale" and are refusing. I'm challenging them on my credit card. THEY ARE A RIPOFF

FALSE advertising. I ordered, based on their website's "risk free" policy. Their website states that if they don't fit or any other issue, Haven will make it right. I wanted to return. They say their return policy does not apply because it was a promotional ad. Aren't all ads on facebook promotional? anyway, they refuse to refund or resend items. As for the panties themselves, nothing special about them. They feel nice but as far as absorbability, I have bought many others brands that are better, and for less money.

Everything on the web pages say 60 day return, i was ordering and the order went through for the wrong size, i tried to correct it, emailed the support address, got nothing in reply. So when it arrived, wrong size, i tried to return. Even though the SALE page showed 60 day return, they refused, offered me a 30% discount.

false advertising

see their havenbody website, i can't give a link here.
on their banner on every page

FREE SHIPPING + 60-DAY FIT GUARANTEE
Ships free on every order · Easy returns

from the company in reply
"I see the screenshot you mentioned regarding our return advertisement. To help clarify, while we do typically offer a standard return window for regular purchases, items bought during our promotional sale fall under our final sale policy and are strictly ineligible for returns, exchanges, or refunds.

Because we want to make sure you get to experience the right fit, we still want to help you transition into the XL you need. Even though we cannot accept the Medium set back at our facility, our offer for the 30% discount code stands so you can secure a pack in your correct size."

They advertise a 60 day evaluation period. They do not honor it. They will not accept unopened product back.