Haveryridge Avis 

ordered two “BENSON™ Thermal Leather Jackets” from Havery Ridge. My order confirmation clearly stated “THERMAL LEATHER JACKET.”

What I received was polyester with a printed leather-effect, not leather.

When I contacted support, they did not deny this. Instead, they repeatedly offered partial refunds: first 10%, then 15%, then 20%, then 25%, instead of offering a proper return and full refund.

At one point they told me they do not have a US return address and cannot inspect returns. After I opened a PayPal dispute, they suddenly provided a US return address and changed their story.

I had to file a PayPal case under Item Not as Described to get my money back. PayPal refunded me in full.

Be very careful: the product description now says “leather-effect,” but my order and product title at the time of purchase said leather.

I would strongly recommend using PayPal or a credit card if you order from this store

Scam. I placed an order and I paid the full amount. They have never shipped the items. They were replying with generic excuses (probably AI) to my question about the shipping. after 1 month without any progress I asked for cancellation and refund. They disappeared and didn’t return my money.

Company says they are U.S. Based and that they started the business in NYC. The fact is it is secretly a Chinese manufacturer you are dealing with so a total lie and scam. Never got my products. Ordered weeks ago and they show they're still in China. Tracking number is suspicious and keeps changing. TOTAL SCAM!!!!!!

Unlike many reviews on here I ordered a Snowball Jacket from Havery Ridge and it arrived relatively quickly, it was the correct size and colour, all labels were intact and the communication while in transit was, if anything, annoyingly frequent. I'll wait to see how long it lasts but for the price I have no issues with my purchase.

Please contact your bank like I did or your payment processor do not try get refund from scammers bad experience and I got lucky open dispute reviews also not look people that bought

I’m out a lot of money and stuck with poorly made frocks. Tried for months to get a refund but it will never come. This is the worse experience I’ve ever had. Read all the reviews, their experiences are all the same as mine.

Sent back 2 coats to Germany using address they provided (I paid postage) they say they can’t find them…been going on for over a month! Do not buy anything from them! I’m sure I’m out the postage and cost of coats! They are total scam! Read reviews before you buy! I have learned my lesson. Avoid at all cost!!!

The quality of the products is terrible. There are no Havery Ridge labels not even a care label of what material is used or how to clean the product. The items were not as advertised but a cheap substandard material and cut. I requested a refund as per their terms and conditions and they don't answer and email addresses bounce back and any service has disappeared.

Delivery was fine. Nothing early nothing late. What stood out is how they fold stuff properly with no annoying deep creases. Sleeves were a little long for me but not a big deal. Still a decent experience overall.

WORST SHOPPING EXPERIENCE IN MY LIFE! If I could give no stars, I would!
My dad ordered a coat at the beginning of January - it never arrived. I chased for him then tried to cancel the order. During this time, my Dad died at the beginning of March, so I asked Julia to cancel the order as now he's passed he won't need the coat. She seemed helpful but TEN months of back and forth, then silence, and me chasing and still no resolve! The coat arrived months after Dad died, which was of no use to my Mum. I wanted to return it and they offered for me to keep it and they will refund 50% - that never happened. Obviously Dad's accounts had to be closed and as the executor, I asked for the refund to be put in my account - that didn't happen either after months of chasing. They are jokers, constantly giving you the run around. Only recently Julia offered to send another item from their website for the value of 120% of the original order. I chose some shoes, then she asked me to pay the shipping cost. Several emails of me asking what the shipping cost would be and they now tell me the order and refund has been closed! A complete waste of time. WORST company I've ever dealt with! AVOID LIKE THE PLAGUE!

The absolute worst customer service I have ever encountered. They promise things promptly but nothing is every done and they always "understand" which they don't. I'm sure their responses are Ai and not a real person. They are an absolute SCAM!!!

They required I send the blouse that were not the fabilic they advertised and the tailoring was horrible, back to Spain the get a refund. (I had verified they were in the US before ordering.) I finally mailed they merchandise to Spain to the address they gave me at a cost of just under $35. It was refused at the address and sent back to me. (I've read other reviews not that were told to send their merchandise to Germany.). Then they promised to refund me, but every time they blamed it on my bank that it was taking time to process there. I asked for confirmation of the amount and date issued and to where, for my refund. That was never supplied, just promised over and over.

They are a waste of time and money and will do nothing they promise.

I ordered 3 Cashmere Sweaters XXL as birthday present for my brother. What was delivered was for a child. They told me they are not set up to receive returns in USA and offered a ridiculous partial refund and to keep the useless items delivered. This company claims to have an office in the USA. However, I really doubt it. I have sent a formal complaint to FTC

Yeter
I returned a blazer because it had no product labeling and the quality was poor. They offered to send replacements. Then they offered to refund 75% of the price if I kept it. I eventually sent the blazer back, and now I’m waiting to get my money refunded. I really hope they send my money and that I don’t end up in the same situation as everyone else here.

The shirts did not resemble the pictures on the web, and the material felt like sandpaper. It took 5 email rounds for them to agree to accept a return, and then told me it would be my expense to ship the return from NYC to Madrid (roughly $30). After reading up on the company, it seemed unlikely that I would ever receive the return, so I gave up and donated the shirts to a charity.

I wanted to write this review without any promotional or personal benefit — simply to share my honest experience. While product quality can be subjective, I personally think the items are well-made and above average in terms of fabric and craftsmanship.

Throughout the entire process, Julia was extremely helpful and responsive. She replied to all my emails and did her best to assist me. Since the products were shipped from quite far away, I was a bit worried something might go wrong, but everything went smoothly and professionally.

The only issue I faced was with customs in my country. One of the items was subject to an extremely high import tax — almost five times the product’s original price — so I wasn’t able to receive it. Strangely, the other two items were not taxed that way. I’ve already sent an email regarding the return, and I’m confident that once the item is returned, the refund will be processed back to my card.

I also wanted to write this comment in response to some of the negative reviews here. If there are no customs-related issues in your country, I believe this is actually a reliable and recommendable website. I wanted to share my own experience as someone who has already received the products and tested the process personally.

Overall, I’m very satisfied with the quality and the customer service.

The améra linen blouse came exactly as I imagined. Relaxed fit and a beautiful neutral tone. Shipping took a little longer because of the sale crowd but it’s lovely and I’d buy again.

Worst Online Shopping Experience Ever!

I deeply regret purchasing from Havery Ridge. The clothing quality is comparable to Shein — but sold at a much higher price. None of the items have labels, so you can’t even confirm the size or material. It feels cheap and misleading.

Refunds? Forget it. They’re impossible. Instead, Julia from customer service will offer you alternative items to make it seem like things will improve, for the shipping cost only ... She’s professional and responsive, but unfortunately, she’s representing a brand that delivers subpar products.

To make matters worse, shipping takes weeks because everything is coming from China — something they don’t make clear upfront. Stay away from this company !!!

Tried to return shirts because they were too masculine looking. They offered to send replacements. Those replacements never came. They then offered to refund 75% of the cost if I kept them. That refund never came. For literally six months I emailed them weekly and got a cheerful response each time saying a manager was involved and my refund was in the final stages. Clearly AI responses and never a refund. So scummy.

First of all the shirt I ordered did not look anything like the one they advertised on facebook. The fabric was pure crap. Also ordered a cashmere jacket that was stiff and heavy. Customer service was very nice about returns as they know it would cost more to return to Berlin Germany than I paid for both pieces. I was offered a partial refund which was nice. Beware of buying anything over seas.

Absolute appalling quality and an example of fast fashion pollution. I’m so disappointed I fell for this. Absolutely do not buy.