Hawx Pest Control Avis 

Unfortunately, I had a very bad experience with this company in the Baltimore, MD area. I encourage everyone to avoid this "service" like the plague. They are just after your $199 cancellation fee. You have been warned.

Their mosquito service does not work. After repeated complaints to the techs that show up and having to call multiple times for re-sprays because their scheduling website never has any available times. My yard was completely unusable this year. I would recommend ANY other service that is established already. The backpack blowers that established services use work on Asian Tiger mosquitos, Hawx's squirt bottles do not abate them at all and neither do their "traps".

Stay far away! Keep your $199 in your pocket rather than just give it to these sheisters for services un-rendered. Bad business practice.

To Hawx;
If your service doesn't work, i don't think an offer to separate amicably is unwarranted. You have made me an enemy and until I get my $199 back, I will be bad mouthing you to all my friends and every place on the internet I can to warn people of your terrible service in the hopes I can save them from falling for your terrible service and unscrupulous practices (scam?).

Regards,

Mark G

Do not sign up with Hawx.

I switched after Hawx salesperson Elijah Tomsen agreed to cancel my existing Aptive service and cover the cancellation fee. He accessed my Aptive account, changed the contact information to his own name/email, and added a Visa card.

Months later, I received a $235.98 collection notice from Aptive. Aptive told me my account was never cancelled and the Visa Elijah added was declining for insufficient funds. Elijah stopped responding when I tried to get this resolved.

I escalated the issue to Hawx and provided the supporting documentation they requested. Their final response was that they would NOT reimburse the Aptive balance and would NOT refund what I had paid Hawx. They only agreed to cancel my Hawx contract without a termination fee, calling it a “gesture of goodwill.”

I would never have switched to Hawx without the representations their salesperson made. Their salesperson failed to do what he agreed to do, and after reviewing the documentation, Hawx declined to financially resolve the consequences.

Terrible experience with both the salesperson and customer service. I would not recommend Hawx.

These people are liars. A man tricked me into signing up, promising to pay my first bill as a trial. Suddenly, I get a bill for over $100, and it turns out he lied to me. I've since cancelled service, but you absolutely cannot trust these people.

After a few rescheduled appointments & high pressure tactics, I decided enough was enough. We have been with Hawx for 5 years & hadn't had issues until recently. We did "fall" for their exclusion product...that was $1,800 I should have just lit on fire. Today I tried to cancel services altogether...I was told there would be a $190+ cancelation fee. Apparently, when they raised their prices July 2024, I initialed that paperwork & THAT is considered a contract. Buyer beware. Several calls to "account managers" resulted in no satisfaction. As I told that last person I talked to: a satisfied customer tells 10 people, a dissatisfied customer tells 100 people. They do not care.

Yall charged me when I canceled how the contract said then harass me for years and still doing for 70$. That is wild mad my bank took the money back. All they do is spray water after the first 3 visits and I caught them just walking around my house not spraying anything then lie to my face. They’re a scam don’t use them

If I could give zero I would. Hawx is a marketing service that gets you in the contract and that do NOT deliver their services. Their sales team knot in your door and promises you the world. When is time to deliver, they have a 3 weeks schedule time and after you wait (with a 8am-8pm window time), they don't show up. TWICE! I chose to take the big lost and cancel the account.

P.S. any resonable company would do right to you but not them. They refused to get my downpayment or my monthly fee back - despite they NOT showing up.

HAWX = $$$$$ WASTED MONEY, TIME AND FRUSTRATION.

I would not recommend Hawx based on my experience with their billing and customer service.

According to Hawx’s own portal, the last service performed at my property was in April. After the payment method on file stopped processing, Hawx stopped coming out. I understand that decision.

What I do not accept is continuing to bill me for May, June, July, and August while no further service was being performed.

I disputed the charges in writing and repeatedly asked Hawx to do one of two things: provide service records showing what work was performed during those months, or identify the contractual basis for continuing to bill while service had stopped.

They did neither.

Instead, I received repeated canned responses telling me that the matter “cannot be addressed via email” and directing me to call. I specifically wanted the dispute handled in writing so there would be a clear record.

At this point, my biggest concern is not simply the disputed balance. It is Hawx’s refusal to substantively address a clear billing dispute in writing.

I have disputed the balance, revoked authorization for them to charge the payment method on file for the disputed amount, and filed a formal complaint.

Based on this experience, I would not use Hawx again.

Customer service is terrible, I've worked with 3 different pest control companies and their process is by far the most annoying, and I've had the most bugs I've had in 5 years. They also increased my rate without sending any correspondence. Cancelling was frustrating, I would recommend several other companies over them

This company has predatory practices, including locking customers into exorbitant contracts, going against what representatives of their company promised. Their products don’t work and communication was terrible. People would often not show up when they were scheduled or would show up without calling or emailing/texting. Their customer service representative I spoke with was rude and would not allow me to speak with a manager or even another rep. 0/10 recommend.

The indoor bug and general spider treatments work well. And the techs are mostly nice and respectful. We got a free mosquito treatment in July that worked really well. We paid a lot for a mosquito treatment in August 10 days ago, but it didn’t seem to help at all. When I asked them to come back and fix it, they said no because we didn’t pay for year round treatment. But we don’t need mosquito treatment for all of the months they make you pay for it. They should be willing to back up their service no matter what. I don’t know if they used a different product or what, because the free trial worked the month before. Another frustration is the representative, Alex, who sold us the Hawx contract told us a lot of half truths to get us to sign up. Like that we would get free mosquito treatments added on, but neglected to say it would only be one. This review is on behalf of my father, Gary, who is officially the customer.

I would strongly caution anyone considering doing business with this company.

Over the course of our contract, we experienced repeated no-call/no-show service issues and did not consistently receive the level of service we were paying for. After months of ongoing problems, we notified the company that we did not intend to renew our agreement and provided instructions for the contract to terminate at the end of its stated term.

Despite giving notice that we wanted the agreement to end on the contract expiration date, the company charged us a $199 “early termination fee.” This makes little sense, as the fee exceeded the value of the approximately two months remaining on the contract. We were not attempting to terminate early; we were attempting to prevent an automatic renewal and allow the contract to end as scheduled.

What has been most disappointing is not just the fee itself, but the company’s unwillingness to acknowledge the repeated service failures that led to this situation. After paying for a full year of service that frequently did not meet expectations, we were met with a demand for additional charges rather than a good-faith effort to resolve the matter.

The company has continued to pursue collection of this disputed charge and has indicated that it may be reported to credit bureaus. As someone who consistently pays bills on time and in full, I take that very seriously. I believe this fee was improperly assessed and should be removed.

Based on my experience with both the service and the customer support process, I would not recommend this company.

I made the mistake of contacting Hawx Pest Control for a new rodent problem, and my experience was extremely disappointing from start to finish.

When I called, the representative described a service that sounded comprehensive. I was told the initial visit would include a full home inspection, bait boxes for the rodent issue, and treatment for crickets and other common household pests. I was also specifically told that if I decided not to continue with the recurring service after the technician's visit, I would have a cancellation window and could opt out without issue.

My appointment was scheduled for between 8:00 a.m. and 12:00 p.m. The technicians didn't arrive until approximately 2:30 p.m., and no one called or provided any updates about the delay.

When they finally arrived, they appeared to have no knowledge that I had called about a rodent problem. They seemed prepared only to perform an exterior pest treatment. I had to explain that the entire reason I contacted Hawx was because I had mice. The technician then came inside and placed a few inexpensive sticky traps—without any bait—in random areas of my home. These were the same type of traps I could have purchased myself for about a dollar at a discount store. There was no inspection, no bait boxes, and no meaningful effort to address the issue I had called about.

After this poor experience, I contacted Hawx's corporate office and spoke with Kaylan. She was initially very understanding and confirmed that I was still within the cancellation window. She encouraged me to give the company an opportunity to make things right by issuing credits and arranging for technicians to return and provide the services I had originally been promised. When she was unable to get in touch with the local office, she assured me that everything had been canceled and a refund would be received in 7-10 business days.

Then, on July 14 at approximately 5:15 p.m., Kaylan called me back and said she had spoken with her supervisor, who informed her that she could not honor what she had previously promised. Instead, I was told I would have to pay a $199 cancellation fee. I was charged $199 without being able to speak with anyone further and original services were still not rendered.

I have no problem with a company enforcing its contract when it actually delivers the services it promised. However, I did not receive the service I purchased. I contacted Hawx because I genuinely needed help with a rodent problem, and the technicians failed to provide the inspection and treatment I was promised. I spent hours waiting for a late appointment, received inadequate service, and then was charged a cancellation fee after being told my cancellation had already been processed.

When I asked to speak with a manager because I was receiving different answers every time I called, I was told I could not be transferred to anyone else. I was informed there was nothing further they could do, the call was ended abruptly, and I was ultimately charged despite never receiving the proper service.

My experience with Hawx Pest Control was frustrating, misleading, and a complete waste of my time and money.

My advice: Do not use Hawx Pest Control. The services they promise over the phone were not the services I received, and my experience with both customer service and the cancellation process was unacceptable. If I could give the company zero stars I would! I have never received service this poor!!!!

what a terrible company. They utilize a subscription service which is a little unorthodox for a pest control company but I decided to give it a shot. I have several properties I used them for in St. Louis and Houston. I would NEVER use this company again. It's impossible to get anyone on the phone when you need them and their services are just so poor and useless. For example, they send a tech to your house without giving you any kind of notice. They over-schedule their techs to 12-20 appointments a day so forget about any sort of quality, it's all quantity to them so they do less than the bare minimum. Then when you realize you've made a mistake by doing business with them, they charge you crazy fees to cancel, so you have to wait one full year. Here's the craziest part - they discontinued their bug spray services... did you get that? I'll say it again because I know how ridiculous that seems. THEY STOPPED DOING BUG SPRAY SERVICE. A pest control company that doesn't spray... make it make sense. Instead, the tech puts some powder under sinks and tries to tell you that this is somehow effective. The tech didn't even look like he believed the nonsense he was telling me. I just canceled the last of my services with Hawx and I will never use this company again. WHAT A TERRIBLE COMPANY!