HayDay Avis 

190
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Our bunnies LOVE HayDay! We started using HayDay about a year ago after trying their tester pack and have been ordering Timothy Hay and Ryegrass Hay ever since. The packaging is all plastic free whi... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Bought 1kg packs of Sweet & Munchy Ryegrass Hay for my rabbits to try. Was shocked to see how dusty, fine and short it was! Its more like a bedding rather than a food. Bought other items from HayDay a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Both of my rabbits are 4 years old so I’ve tried a lot of different hay to see what they like best and HayDays hay is genuinely THE best I’ve come across I wish I’d found them sooner. It smells lovely... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I switched to HayDay 6 months ago after trying various other brands. I have been really impressed with the quality and freshness of the hay - the rabbits very much approve, including one very fussy ea... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Animalerie
  2. Magasin d'alimentation animale
  3. Fournisseur de foin

Écrit par l'entreprise

The NEW Way To Feed TASTY Hay! At HayDay, we produce high-quality and highly nutritious hay for small pets, grown on our family farm in Yorkshire. We grow and produce all of our premium hay products for rabbits, guinea pigs, chinchillas and degus in house: meaning we manage the whole process from field to nibble! Our story began with brothers, Tom and Mike, whose family has been growing a range of crops on the farm for many years! Over the last 10 years, they have become experts in producing premium hay. All whilst doing whilst we can give back through sustainable initiatives on our farm. We can barn dry the hay right here on our farm in Yorkshire using green energy (so we don’t have to rely on the British weather!) so you can rest assured your hay will be premium quality every time. We are champions of our environment and have initiatives to reintroduce hedgerows and wildflowers and are constantly improving our farming practices - you can see more about this on our website! With a product range which varies from suitable everyday feeding hays such as timothy hay and meadow hay, to ryegrass and oat hay to diversify your pets diet - our excellent Trustpilot reviews say everything you need to know about us. Our packaging is 100% plastic free, 100% recyclable or used as a way of minimising waste. With a service that delivers your small pets hay directly to your door with our flexible and easy to manage subscriptions - you can never forget your small pets HayDay! Head to our website or our socials to find out more!


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

190 avis

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4,5

Tous les avis

(190)

48 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Ellie at HayDay has been amazing the…

Ellie at HayDay has been amazing the times we have spoken and her customer service was prompt and friendly which is great. Received my hay very fast and the quality is top notch, my rabbits love it. Could not recommend HayDay enough.

11 février 2025
Avis spontané
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Réponse de HayDay

Hi Cara, thank you so much for taking your time to leave us this review!

We're so pleased that your rabbits love our hay. It's always at our forefront to provide the best service to our customers, so your feedback means a lot to us.

- Ellie at the HayDay team

Noté 5 sur 5 étoiles

Delivered on time quality products

Delivered on time quality products

28 janvier 2025
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Réponse de HayDay

Hi Paul, thank you so much for taking your time to leave us this review!

We're so pleased that your small pets love our hay. Our team really appreciates your feedback for our products and service!

- Ellie at the HayDay team

Noté 5 sur 5 étoiles

Piggy

Fantastic quality hay

27 janvier 2025
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Réponse de HayDay

Hi Paul, thank you so much for taking your time to leave us this review!

We're so pleased that your small pets love our hay. Our team really appreciates your feedback for our products and service!

- Ellie at the HayDay team

Noté 5 sur 5 étoiles

Store bought? Never again!

I can only wish I found out about HayDay earlier. My box arrived in express time and it's been a long while since I saw my guinea pig munching on his hay so eagerly. I've tried so many store bought brands, cheap ones, expensive ones... Disappointed with all of them, too much brown, barely any greens. When I saw my Thor digging in the pile I gave him and almost cried of happiness! Thank you, HayDay for making me and my guinea pig happy 💖 you've got a new customer here!

6 février 2025
Avis spontané
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Réponse de HayDay

Hi Monica, WOW thank you so much for taking your time to leave us this review!

We're so pleased that your piggies love our hay, it's brilliant to know that you've finally found the hay for them. Our team really appreciates your feedback for our products and service!

- Ellie at the HayDay team

Noté 5 sur 5 étoiles

Fantastic - my bunnies love it

My two bunnies love the meadow hay. Lovely and fresh and you can tell it is of good quality. Really impressed with the first order so much so that I’ve started a subscription.

7 janvier 2025
Avis spontané
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Réponse de HayDay

Hi Matt, thank you so much for taking your time to leave us this review. We're so pleased that your rabbits love our hay, and our team really appreciates your feedback for our products and service!

- Ellie at the HayDay team

Noté 5 sur 5 étoiles

High quality hay for my piggies

High quality hay for my piggies. Quick delivery and excellent service. Will definitely be a returning customer.

30 décembre 2024
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Réponse de HayDay

Hi Fiona, thank you so much for taking your time to leave us this review. We're so pleased that your piggies love our hay, and our team really appreciates your feedback for our products and service!

- Ellie at the HayDay team

Noté 4 sur 5 étoiles

I have two bunnies who are 4 months old…

I have two bunnies who are 4 months old and growing rapidly. They go mad for this hay! Compared to another brand I have tried the hay is fast digesting, meaning they eat more and it's keep their guts healthy. My only grumble would be the box. Unless I am opening the box incorrectly, it opens from the side and unfortunately for me that's where all the dust was sat. I had to decant into two other large boxes as my bunnies are kept indoors and it was making a terrible mess everytime I pulled some hay from the box.

4 janvier 2025
Avis spontané
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Réponse de HayDay

Hi Gray, thank you so much for taking your time to leave us this review. We're so pleased that your pets love our products and our team really appreciates your feedback.

We would recommend opening your hay from the taped side of the box. If you have any further questions, feel free to contact us on hello@hay-day.co.uk

Noté 5 sur 5 étoiles

Great service and excellent products…

Great service and excellent products for sale. Highly recommend 😊

2 décembre 2024
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Réponse de HayDay

Hi Joanne, thank you so much for taking your time to leave us this review. We're so pleased that you love our products and our team really appreciates your feedback for our products!

Noté 2 sur 5 étoiles

Loved the packaging

Loved the packaging, the box is easy to open and reseal also loved the fact there was the option to add waterproof covering to the box. Delivery was quick. The hay itself wasn't great, it wasn't green, no long stems all very short and straw like consistency. Our guinea pigs weren't impressed.

1 décembre 2024
Avis spontané
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Réponse de HayDay

Hi, Thank you for your review. We are sorry to hear you weren't 100% happy with our product - the quality you have described is not our standard for HayDay products and not the usual feedback we receive so we would like to look into this further.

If you'd like to contact us by email, and possibly send some photos, we can have a look for you. Please email - hello@hay-day.co.uk

Thanks
Ginny

Noté 5 sur 5 étoiles

Amazing as always

Amazing service as always and the best quality hay

18 novembre 2024
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Réponse de HayDay

Hi Anna, thank you so much for taking your time to leave us this review. We're so pleased that you love our hay and our team really appreciates your feedback for our products!

Noté 5 sur 5 étoiles

First time ordering after taking a…

First time ordering after taking a sample box from TNRF earlier in the year, my bunnies preferred the Timothy hay so I went with 4.5kg of that and they’re obsessed! I’ve used it when bonding pairs & for regular daily grazing. Will definitely order again and as a rabbit vet nurse I can confidently recommend this to my clients!

18 novembre 2024
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Réponse de HayDay

Hi Lucy, thank you so much for taking your time to leave us this review. We're so pleased that your bunnies love our hay and our team really appreciates your feedback for our products!

Noté 5 sur 5 étoiles

Quick delivery and friendly service

Quick delivery and friendly service. Beautiful, fresh, dust free hay!!

25 novembre 2024
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Réponse de HayDay

Hi Helen, thank you so much for taking your time to leave us this review. We're so pleased that you love our hay and our team really appreciates your feedback for our products!

Noté 5 sur 5 étoiles

Fast delivery and my rabbits love the…

Fast delivery and my rabbits love the hay

21 novembre 2024
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Réponse de HayDay

Hi Dina, thank you so much for taking your time to leave us this review. We're so pleased that your rabbits love our hay and our team really appreciates your feedback!

Noté 5 sur 5 étoiles

Hay was really nice rabbits enjoy

Hay was really nice rabbits enjoy

20 novembre 2024
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Réponse de HayDay

Hi Pauline, thank you so much for taking your time to leave us this review. We're so pleased that your rabbits love our hay and our team really appreciates your feedback!

Noté 4 sur 5 étoiles

Pros and cons

Delivery was faster than I expected and the hay is really nice, my rabbits are all over it :)

Update since ordering a few more times: the hay in the bottom of every box is just dust and there's quite a bit of it so a fair amount goes to waste.
They also expect you to pay £2.99 to waterproof the packaging. I don't think customers should have to pay extra to ensure the product arrives in a usable condition.

Also, when you subscribe you can choose every 2 or 4 weeks but not every 3 weeks so I have to keep going on and setting up new subscriptions to get the discount.

3 décembre 2024
Avis spontané
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Réponse de HayDay

Hi Chloe, thank you so much for taking your time to leave us this review. We're so pleased that your rabbits love our hay and that you're happy with the service you have received. Please could you provide us with your order number please (to hello@hay-day.co.uk) so we can look into if you received your free gift also.

EDIT: We are sorry to hear you weren't 100% happy with our product - the quality you have described is not our standard for HayDay products and not the usual feedback we receive so we would like to look into this further. We can also amend your subscription to every 3 weeks if that is your ideal subscription!

If you'd like to contact us by email, and possibly send some photos, we can have a look for you. Please email - hello@hay-day.co.uk

Thanks,

The HayDay Team

Noté 5 sur 5 étoiles

Well I have never seen my rabbit eat so…

Well I have never seen my rabbit eat so much hay ,he loves it. He clears the dish full daily and he is 4.
Definitely recommend and will be buying again, the best yet.
Thank you

4 novembre 2024
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Réponse de HayDay

Hi Alison thank you so much for taking your time to leave us this review. We're so pleased that your rabbit loves our hay and that you're happy with the service you have received. Our team really appreciates your feedback!

Noté 5 sur 5 étoiles

My Guinea Pigs absolutely loved the…

My Guinea Pigs absolutely loved the hay. It is lovely quality and smells delicious. Love the boxes too, they've had great fun using it as a bed!

20 novembre 2024
Avis spontané
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Réponse de HayDay

Hi Nicola, thank you so much for leaving us this review. We're so pleased that your guinea pigs love our hay. Our team really appreciates and values your feedback!

Noté 5 sur 5 étoiles

brillant service

brillant service
quick delivery.
items all packed securely

29 octobre 2024
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Réponse de HayDay

Hi Safira, thank you so much for leaving us this review. We're so pleased that you're happy with our hay and the service you have received. Our team really appreciates your feedback!

Noté 5 sur 5 étoiles

Happy Bunnies Very quick delivery

Very quick delivery
Great Hay , couldn’t be better.
My rabbits are sooooooo Happy

8 novembre 2024
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Réponse de HayDay

Hi Tracey, thank you so much for leaving us this review! We're so pleased that your rabbits love our hay. Our team really appreciates your feedback and your ongoing support for our growing business.

Noté 5 sur 5 étoiles

Good hay

Good hay, rabbits love it.

30 octobre 2024
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Réponse de HayDay

Hi Michelle, thank you so much for leaving us this review! We're so pleased that your rabbits love our hay. Our team really appreciates your feedback and your ongoing support for our growing business.

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