Haya Clothing Avis 

I really appreciated the way my issue was resolved.

I have purchased the item on the 13th February 2026, it was a birthday gift for my Husband. I had to chase Haya Clothing, via Chat, WhatsApp, and Email. They never responded to any of my communications. I have requested for a full refund for the item that did not arrive on time. It stated on the Shipping (Standard Delivery (3-5 days) for the items to arrive within that timeframe. It did not arrive within that timeframe at all. I had to contact my Barclay's Bank for a dispute to get my refund for the item that I have purchased on the 13th February 2026 that did not arrive for an item that I have paid online. I have received the item on the 03rd March 2026, after Barclay's Bank reaching out to Haya Clothing. It was then they took action and dispatched the item as Barclay's are requesting for a refund as the customer did not receive the item. I am very disappointed with the level of service that I have received to Haya Clothing which I have also put in the email which they never responded too till now.

Absolutely terrible service had to wait for almost 3 months just for an Arabic jumper. If I could give it a zero star or even a -100 I would!! !!!I placed my order on 23rd January and it’s only just arrived now. AVOID this company at all costs….poor communication and did not respond to any contact methods when I reached out. Also they said it takes between 2-5 days to delivery but I can confirm thats a lie. When I reached out to track my delivery they said it may have been lost in transit but they will check. With the courier. If it’s lost they said they will send out a new one in 2 days. Was unable to get any contact back from this neither did they send a new one out. It took me only recently until they sent a new one out but they failed to let me know. It arrived today amazing jumper, perfect quality and condition but it does not justify the lateness of the order and extremely poor customer service. I expect better from a Muslim business and I wonder what goes on in their head to even carry out a business like this whilst disregarding people reviews and complaints. DO NT PURCHASE FROM HERE…… if you placed an order and have yet to receive it report the company to gov and let hayya clothing know…. Thats what u had to do and only then did I get a confirmation of my order being sent out. THiS IS NOT HOW MUSLIMS DO BUSINESS. They also didn’t respond to me when I asked for a refund and at that time they didn’t even have my jumper made or sent out. Also they lied about my delivery being sent!! Absolute liars

Ridiculous service, item came severely late I was unable to get through to anyone. My item arrived a month later when it said expected delivery 3-5 days. I was unable to get through to their customer service team and I refuse to buy from this company again avoid! I tried to contact all social media accounts was not able to get through to them.

If I could give this a 0 I would! Despite the website saying that the order would be fulfilled within 2 days it’s been weeks and my order still hasn’t been fulfilled, or shipped. Feeling so disappointed because this was meant to be a gift. I’ve reached out multiple times to the WhatsApp but they don’t reply. Please don’t let the AI chat box trick you into thinking this is a reliable website and save your money! Absolute scam and untrustworthy for Muslim sellers. Would avoid this website and tell everyone to avoid it. Please don’t use these sellers ahead of Eid etc.

UPDATE: I eventually received the order but still zero communication from the merchant. I had a look at their instagram after ordering and realised there hadn’t been any activity for years. The item I ordered was lovely but I wouldn’t recommend this site for trust reasons.

Worst customer service I’ve been waiting a month for just 1 hoodie still not received yet 😓

I got a response off the company with two dates that the item will be delivered. Yet again poor communication and the item still hasn’t been delivered. They said it will be yesterday the latest but still no sign. I have been lied to again

The hoodie is of good quality - I have ordered twice from here and the quality speaks for itself.

The personalisation is great also, it doesn’t wear.

The team are professional and prompt

Would recommend to buy!

The hoodies I paid for, I gave the names for them, one was right the other one they totally cocked up the name, so I am walking around with someone elses name on my hoodie, When I emailed the seller I never got a reply and was still ignored rather than being acknowledged and at least given a reply. It has made me feel unheard and disappointed in the poor service I've received

Order was late, no communication and product did not arrive.

My friend loved her personalised gift!
The quality looked great. Hope it holds up after being washed

I ordered personalised Arabic hoodies from Haya Clothing and I’m so impressed! The quality of the material is excellent — soft, comfortable, and premium. The Arabic embroidery was done beautifully and exactly how I requested. Delivery was quick, and I really appreciate the attention to detail and the great customer service throughout. Highly recommend Haya Clothing for anyone looking for unique and meaningful personalised pieces. May Allah continue to put barakah into your business.

Ordering was simple, the clothing very nice. Customer services was one of the best I’ve experienced, fast response, excellent help with my return and replacement product as I’d ordered the wrong size.
Definitely went above and beyond
Order arrived quickly and my mistake was dealt with immediately, all information I needed including returns label were emailed on the same day
Very impressed and would highly recommend

Item just ask described. Would have given 5 stars but delivery is a little slow.

Had some issues but sorted very well
Good customer service

Promise of 3-5 working days took 10. Yodel ( not Royal Mail as advertised) delivered the parcel to the wrong address. Poor communication throughout .

Extremely late delivery

Quality was good and hoodie was exactly what i ordered, however communication was slow and delivery took longer than expected.

Good communication, received my parcel earlier when requested. Would recommend to family and friends.