Hbd Jewellery Avis 

555
TrustScore 4.5 sur 5

4,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I have purchased 2 necklaces before from this company, I ordered a third for a friends birthday present. Through no fault of their own, during delivery the item was stolen and posted empty. I reached... Voir plus

Noté 5 sur 5 étoiles

Order took longer to arrive than expected - but overall very happy. Notified when Royal Mail received it, notified when it was out for delivery with a 2hr window. My partner loved hers as a gift from... Voir plus

Noté 5 sur 5 étoiles

I ordered some strawberry stud earrings for mr daughter. They arrived quickly and are absolutely perfect. Beautifully packaged and presented, which is even more special as they are part of a gift. G... Voir plus

Noté 3 sur 5 étoiles

I brought 2 lovely pieces of jewellery a necklace and a bracelet that spelt my granddaughter‘s name for my daughter on her first birthday as a mummy, but to our utter disappointment. The bracelet brok... Voir plus

À propos de l'entreprise


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

555 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 75 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(555)

330 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Initial necklace

Bought as a present for my sister and she loves it! Well made and perfect sizing. Definitely buy from here again.

16 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Beautiful personalised jewellery

Easy ordering, lovely personalised gifts. I ordered a necklace for my daughter for her 30th Birthday, I contacted HBD for delivery timescales and the replies from customer service were excellent, friendly informative and accurate. Received the necklace as expected and it is beautiful. Thanks for a wonderful service.

10 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Great gift idea

I bought 3 of these for my bridesmaids and mum and even got one for myself, they came really quickly and look lovely, I can’t wait to gift it to them!

26 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Good

Per quel che riguarda la qualità del prodotto ricevuto direi ottimo.
Peccato per il pagamento extra dei costi doganali ma pazienza...
Grazie

31 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Bought the Personalised Name & Cross…

Bought the Personalised Name & Cross Layered Necklaces Set as a gift for my sister. Her name has an unusual character: the Latin letter I with a diacritic of two dots. I contacted HBD support to ask if this would be ok, and got an almost immediate response saying it was no problem. The necklace arrived within 3 days and is absolutely beautiful. It came in a lovely drawer style jewellery box as well. She loved it! I would definitely highly recommend this company for quality, speed and excellent customer service. Many thanks!

16 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

I’m extremely disappointed

I’m extremely disappointed with this order. I paid extra for priority delivery, yet I still haven’t received my package. After several failed attempts to contact the courier, I was told they received the shipment with incomplete information and no phone number. However, I had already filled in all shipping details (including my phone number) on the online store when I placed the order. I’m frustrated that the order was handed to the courier without the necessary information. Now they’re asking me to pay an additional 55 AED (~$15) even though I already paid for delivery, and they claim the shipment didn’t show that shipping was paid. This has been a very frustrating experience, and I won’t be ordering again.

Order No: #36842.

30 janvier 2026
Avis spontané
Logo de Hbd Jewellery

Réponse de Hbd Jewellery

I’m really sorry to hear how frustrating this has been, especially after paying for priority delivery.

I’ve checked the tracking for order #36842 and it shows three delivery attempts were made within the priority delivery timeframe, but the courier marked them as no answer.

I also want to be transparent that we don’t have a phone number recorded on the order on our side. If you’d like, we can resend a copy of the order details to show exactly what we received. That said, a missing phone number on its own wouldn’t usually prevent delivery, so we want to understand why the courier is saying the shipment had incomplete information.

I can confirm shipping was paid via our account. The only extra charges that are sometimes requested on arrival are local customs/import duties or carrier handling fees. If the courier is claiming shipping wasn’t paid, we can provide proof and raise this directly with them.

Please contact our customer service team via the website with your order number and, if possible, a screenshot of the fee request from the courier so we can investigate and get this resolved.

Sorry again for the experience so far, and thank you for giving us the chance to look into this properly.

Noté 5 sur 5 étoiles

Necklaces…

Chain length exactly what I required for 2 small nieces. Discount on 2nd item.

21 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Absolutely stunning bracelet

Absolutely stunning bracelet! The solid silver has a beautiful weight to it and feels incredibly high quality. The craftsmanship is excellent, with a smooth, elegant finish that catches the light perfectly. It looks even better in person than in the photos and feels durable enough for everyday wear while still being classy and timeless. I’ve received so many compliments already. It arrived well packaged and exceeded my expectations, the name engraved bracelet was done so quick, couldn’t be happier with this purchase and would definitely buy again or recommend to others.

14 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Great!

Great quality, looks lovely, came in good time

21 janvier 2026
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus