This time I reached a human but after 45 minutes she was out of ideas and transferred me to the "special login team" that helps people who don't know what a passkey is or why it should be on a phone,... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
WOW! I have been dealing with so much bad customer service for so long, and Health Equity knocked it out of the park. A fairly complicated request resolved in under 30 minutes, not days, weeks, or mon... Voir plus
L'entreprise a répondu
Shawna (sp?) was extremely knowledgeable, friendly and professional! She understands our program and explained it clearly to us. We had numerous questions and she patiently answered all of them. Sh... Voir plus
L'entreprise a répondu
Completely and utterly unusable website or app. Verification simply does not work. I could vibe code a slop version of this in half an hour and it would be less buggy than this garbage. Customer suppo... Voir plus
L'entreprise a répondu
3,2
Moyen
690 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Mixed reaction
Nancy was a great help. She apparently was unable to confirm whether I was successful, so that was not on her but on your provision of data that she would need to confirm my possible success. I was disappointed with your software's instruction and what it told me was my progress. Your software had fairly poor instruction and function. What a great disappointment. I'm not looking forward to more interaction with your site. I plan to lodge a complaint with Blue Cross Blue Shield about your internet performance.
4 septembre 2026
Avis spontané
Réponse de HealthEquity
Good afternoon, Scott. Thank you for taking the time to write a review. We're disappointed to hear your experience fell short of expectations. We know people trust us with important aspects of their healthcare journey, and we don't take that responsibility lightly. We appreciate you taking the time to let us know about your experience. — HealthEquity Team
Great experience
The staff was very knowledgeable and very patient with me. It was about a 20 minute call since I had lots of questions. They were all answered politely.
Thanks for a great experience.
2 septembre 2026
Avis spontané
Réponse de HealthEquity
Thank you for sharing both what worked well and where there may be room to improve. We want every member to feel supported and confident when managing their healthcare finances, and your perspective helps us continue working toward that goal. We appreciate your trust in HealthEquity. — HealthEquity Team
The willingness to resolve my issues
The willingness to resolve my issues. Awesome.
4 septembre 2026
Avis spontané
Réponse de HealthEquity
Thank you for the thoughtful feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you. — HealthEquity Team
The customer service representative was…
The customer service representative was extremely helpful she was very professional and patient
4 septembre 2026
Avis spontané
Réponse de HealthEquity
Thank you for your kind words! We’re happy to hear that your experience made managing your account feel a little easier. Feedback like yours helps us understand what matters most to our members, and we truly appreciate you sharing it. — HealthEquity Team
Health Equity Review
Over all my experience with Health Equity has been great. I've been able to invest my health savings account in the stock market and their staff has always been helpful when I call. My only complaint is the AI computer you have to deal with when you first call. AI can never answer my questions and is a total waste of my time.
3 septembre 2026
Avis spontané
Réponse de HealthEquity
Thank you for sharing both what worked well and where there may be room to improve. We want every member to feel supported and confident when managing their healthcare finances, and your perspective helps us continue working toward that goal. We appreciate your trust in HealthEquity. — HealthEquity Team
Claims repeatedly denied for legitimate…
Claims repeatedly denied for legitimate expenses, unhelpful customer services, they require letters of medical necessity for actual doctor's visits. I have spent more time trying to get my claims reimbursed than I saved trying to use this FSA.
3 septembre 2026
Avis spontané
Réponse de HealthEquity
Hello and thank you for taking the time to write a review. We're sorry to hear that your experience was frustrating. We value honest feedback and recognize that there is always room to improve. Hearing directly from the people we serve helps us better understand their experiences and your perspective helps us better understand where we can continue to grow. — HealthEquity Team
The customer representative was very helpful
The customer representative was very knowledgeable and helpful. Brianna made the process seem effortless. Great customer service!
3 septembre 2026
Avis spontané
Réponse de HealthEquity
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
The system was recently updated but…
The system was recently updated but once I got to an agent, my concern was handled very pleasantly. The Cobra department, which I dealt with l, understood the situation.
3 septembre 2026
Avis spontané
Réponse de HealthEquity
Thank you for taking the time to share your experience! We know managing healthcare finances can feel complicated, so it’s great to hear that your experience with HealthEquity felt straightforward and supportive. We appreciate your trust in us. — HealthEquity Team
My needs and concerns were resolved…
My needs and concerns were resolved promptly.
3 septembre 2026
Avis spontané
Réponse de HealthEquity
Thank you for the thoughtful feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you. — HealthEquity Team
Horrible Service Since Requiring a Passkey
First of all, I set up a passkey (you have to, even though they clearly don't understand security at this company), and the device I set it up on is not being recognized. It says I have one, but then doesn't allow me to enter it. Customer service is basically talking to AI that can only answer questions if you ask them and provide answers in a certain way. If you can get hold of a person (huge IF), then it's only after sitting for ages. Understandable, I guess, now that they've changed to passkeys. I'll be canceling this account--my money is safer under my mattress.
3 septembre 2026
Avis spontané
Réponse de HealthEquity
Hello Rhyl. Thank you for sharing your feedback. We're disappointed to hear your experience fell short of expectations. We know people trust us with important aspects of their healthcare journey, and we don't take that responsibility lightly. We appreciate you taking the time to let us know about your experience. — HealthEquity Team
They charged the closeout fee twice and…
They charged the closeout fee twice and would not refund the amount back despite three calls.
1 septembre 2026
Avis spontané
Réponse de HealthEquity
Hello Jim. Thank you for sharing your feedback. We're disappointed to hear that your experience fell short of expectations. We know people count on us during important moments, and we appreciate hearing about their experiences. Your feedback helps shape the work we do as we look for ways to improve. — HealthEquity Team
The EZ Receipt app is extremely frustrating.
The EZ Receipt app is extremely frustrating, and I dread every time I have to use it. Every time I use it, it requires that I reset my password. Every time. When I call in, it’s a flip of a coin, whether I will get the FSA or the HSA side of the business. My FSA card contains the HSA phone number, and that number does not work to resolve my FSA issues.
3 septembre 2026
Avis spontané
Réponse de HealthEquity
Hello Kris, thank you for taking the time to write a review. We're sorry to hear that your experience accessing your account has been frustrating. We value honest feedback and recognize that there is always room to improve. Hearing directly from the people we serve helps us better understand their experiences and the areas where we can continue to grow. — HealthEquity Team
The gentleman on the phone was so…
The gentleman on the phone was so patient and told me he would wait and make sure I got everything taken care of and advised me in advance of what would pop up on the screen and how to handle it, all without making me feel stupid.
3 septembre 2026
Avis spontané
Réponse de HealthEquity
Thank you for your kind words! We’re happy to hear that your experience made managing your account feel a little easier. Feedback like yours helps us understand what matters most to our members, and we truly appreciate you sharing it. — HealthEquity Team
The customer service is great
The customer service is great! It was easy and the lady was so kind and genuine. 10/10!!!
3 septembre 2026
Avis spontané
Réponse de HealthEquity
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
The Lady was very pleased and…
The Lady was very pleased and Professional
2 septembre 2026
Avis spontané
Réponse de HealthEquity
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
Good performance
They are doing a good job at keeping track of our money and most of the time the representees are up to date but I just happen to get one the first time that didn't know how to resolve my problem. In general most of the people I talk to know exactly what I am talking about and how to resolve the problem. In all I am really satisfied with their performance.
12 août 2026
Avis spontané
Réponse de HealthEquity
Thank you for sharing both what worked well and where there may be room to improve. We want every member to feel supported and confident when managing their healthcare finances, and your perspective helps us continue working toward that goal. We appreciate your trust in HealthEquity. — HealthEquity Team
Questions answered politely and…
Questions answered politely and thoroughly. Thank you,
2 septembre 2026
Avis spontané
Réponse de HealthEquity
Thank you for taking the time to share your experience! We know managing healthcare finances can feel complicated, so it’s great to hear that your experience with HealthEquity felt straightforward and supportive. We appreciate your trust in us. — HealthEquity Team
Kimberly and Gareth!!
Kimberly was very pleasant, knowledgeable, and helpful. When she wasn't able to resolve/assist further, she immediately transferred me to the next help center technician.
Gareth was very pleasant, knowledgeable, and helped to completely resolve the issue and get me online and accessing the mobile app!
2 septembre 2026
Avis spontané
Réponse de HealthEquity
Thank you for the thoughtful feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you. — HealthEquity Team
The team at Health Equity are very…caring and always willing to assist their customer.
The team at Health Equity are very helpful, are great to work with. If you have any problems they are there and willing to help resolve the problem. Thank you. Bobi
1 septembre 2026
Avis spontané
Réponse de HealthEquity
Thank you for your kind words! We’re happy to hear that your experience made managing your account feel a little easier. Feedback like yours helps us understand what matters most to our members, and we truly appreciate you sharing it. — HealthEquity Team
Réponse de HealthEquity
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
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