This time I reached a human but after 45 minutes she was out of ideas and transferred me to the "special login team" that helps people who don't know what a passkey is or why it should be on a phone,... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
WOW! I have been dealing with so much bad customer service for so long, and Health Equity knocked it out of the park. A fairly complicated request resolved in under 30 minutes, not days, weeks, or mon... Voir plus
L'entreprise a répondu
Shawna (sp?) was extremely knowledgeable, friendly and professional! She understands our program and explained it clearly to us. We had numerous questions and she patiently answered all of them. Sh... Voir plus
L'entreprise a répondu
Completely and utterly unusable website or app. Verification simply does not work. I could vibe code a slop version of this in half an hour and it would be less buggy than this garbage. Customer suppo... Voir plus
L'entreprise a répondu
3,2
Moyen
690 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Les gens ont aussi consulté
5 stars
Unfortunately I did not get her name, she was amazing! The representative was very knowledgeable and more than willing to help me with getting my card activated. She was very patient and very kind and appreciated her patience with me!
28 octobre 2026
Avis spontané
I was having login issues and general questions
I was having login issues, first time access. The rep was patient, kind and didn't interrupt me. I sure interrupted him a few times, which I apologized for. :) He explained everything I needed.
28 octobre 2026
Avis spontané
Réponse de HealthEquity
Thank you for taking the time to share your experience! We know managing healthcare finances can feel complicated, so it’s great to hear that your experience with HealthEquity felt straightforward and supportive. We appreciate your trust in us. — HealthEquity Team
WOW!
WOW! I have been dealing with so much bad customer service for so long, and Health Equity knocked it out of the park. A fairly complicated request resolved in under 30 minutes, not days, weeks, or months. The gentleman was American-born, and so it was very easy to talk to each other. (I love immigrants who can also do a great job, but sometimes the language barrier is real.) He knew exactly what he was doing and walked me every step of the way, troubleshooting and all. THANK YOU. The first customer service experience in a while that didn't make me want to throw my phone out the window or cry.
28 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Keisha,
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
She was very friendly and helpful
She was very friendly and helpful. Answered all my questions.
28 octobre 2026
Avis spontané
Réponse de HealthEquity
Hi Denise,
Thank you for the feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you. — HealthEquity Team
This time I reached a human
This time I reached a human but after 45 minutes she was out of ideas and transferred me to the "special login team" that helps people who don't know what a passkey is or why it should be on a phone, the thing I use to make phone calls. Why is this so hard? Yet my pharmacy submits claims for 74 cents to carefirst and they are approved without input from me, even when I never picked up the Rx. Just another company that thinks AI and 5 level authentication will fix every problem.
28 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Elizabeth,
Thank you for taking the time to write a review. We're sorry to hear that your experience was frustrating. We value honest feedback and recognize that there is always room to improve. Hearing directly from the people we serve helps us better understand their experiences and the areas where we can continue to grow. — HealthEquity Team
They were very knowledgeable and happy…
They were very knowledgeable and happy to help me. I was reassured in the questions that I had. They made it easy and pressure free. I appreciate that!!
9 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Ralph,
Thank you for your kind words! We’re happy to hear that your experience made managing your account feel a little easier. Feedback like yours helps us understand what matters most to our members, and we truly appreciate you sharing it. — HealthEquity Team
The rep I spoke to" Outstanding"
The rep Martin was the Best easy to talk to and very knowledgeable . We got everything I needed to do on the first shot.
27 octobre 2026
Avis spontané
Réponse de HealthEquity
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
Completely and utterly unusable website…
Completely and utterly unusable website or app. Verification simply does not work. I could vibe code a slop version of this in half an hour and it would be less buggy than this garbage. Customer support has no clue what to do. Guess I'm just locked out of my account then?
27 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello James,
Thank you for sharing your feedback. We're disappointed to hear your experience fell short of expectations. We know people trust us with important aspects of their healthcare journey, and we don't take that responsibility lightly. We appreciate you taking the time to let us know about your experience. — HealthEquity Team
The representative was very helpful
The representative was very helpful and he took his time and walked me through step-by-step on how to solve my issue. Being a senior citizen he showed very great patient and I appreciated it.
27 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Theresa,
Thank you for your thoughtful feedback! We’re happy to hear that your experience made managing your account feel a little easier. Feedback like yours helps us understand what matters most to our members, and we truly appreciate you sharing it. — HealthEquity Team
Very helpful!
27 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Keith,
Thank you for the feedback! We’re grateful to have the opportunity to support you. — HealthEquity Team
Recite 6 years ago
Recite 6 years ago. Do not use them! They take your money. Make it so hard people can not use card, they keep money
27 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Jody,
Thank you for sharing your feedback. We're disappointed to hear that your experience fell short of expectations. We know people count on us during important moments, and we appreciate hearing about their experiences. Your feedback helps shape the work we do as we look for ways to improve. — HealthEquity Team
Eunice from chat member services…
Eunice from chat member services resolved the issue id been having for months on first contact with her.
26 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Shareem,
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
Representative was very polite and able…
Representative was very polite and able to quickly handle my question completely.
26 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Sue,
Thank you for the thoughtful feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you. — HealthEquity Team
My Experience with phone help from Health Equity
After I provided all the required info, the person that helped was very helpful and accommodating. No issues at all.
26 octobre 2026
Avis spontané
Réponse de HealthEquity
Thank you for taking the time to share your experience! We know managing healthcare finances can feel complicated, so it’s great to hear that your experience with HealthEquity felt straightforward and supportive. We appreciate your trust in us. — HealthEquity Team
Two things. Both suck.
Two things:
1> Wageworks looks for any and all excuses to not reimburse FSA claims. Charges to the FSA debit card that are CLEARLY health-related almost always requires additional documentation. I've never had this level of scrutiny from previous FSA administators.
2> The Wageworks (HealthEquity) website quite literally is one of the worst website experiences I've ever experienced. Because I've had to provide so many additional justification docs, I've become oh-so-aware of the absolute lack of consideration for the user's experience. It requires a bare minimum of ten clicks to submit an actual receipt... multipied times however many documents you end up having to submit. Once you are finally done, it drops you back to main page to start all over again navigating back to the page to submit reciepts. Ridiculous!
26 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Jeffrey,
Thank you for taking the time to write a review. We're sorry to hear that your experience was frustrating. We value honest feedback and recognize that there is always room to improve. Hearing directly from the people we serve helps us better understand their experiences and the areas where we can continue to grow. — HealthEquity Team
Shawna
Shawna (sp?) was extremely knowledgeable, friendly and professional! She understands our program and explained it clearly to us. We had numerous questions and she patiently answered all of them. She was exceptional and should train others.
26 octobre 2026
Avis spontané
Réponse de HealthEquity
Thank you for the thoughtful feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you. — HealthEquity Team
Toshia was extremely kind and helpful!
26 octobre 2026
Avis spontané
Réponse de HealthEquity
Hi Chris,
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
Above and beyond!!!
The agent I spoke to was one of the best customer service reps i have ever spoken to.
26 octobre 2026
Avis spontané
Réponse de HealthEquity
Thank you for your kind words! We’re happy to hear that your experience made managing your account feel a little easier. Feedback like yours helps us understand what matters most to our members, and we truly appreciate you sharing it. — HealthEquity Team
Customer service is always the number…
Customer service is always the number one priority for me. The customer service rep was fantastic!
26 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Dana,
Thank you for the feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you. — HealthEquity Team
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