This time I reached a human but after 45 minutes she was out of ideas and transferred me to the "special login team" that helps people who don't know what a passkey is or why it should be on a phone,... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
WOW! I have been dealing with so much bad customer service for so long, and Health Equity knocked it out of the park. A fairly complicated request resolved in under 30 minutes, not days, weeks, or mon... Voir plus
L'entreprise a répondu
Shawna (sp?) was extremely knowledgeable, friendly and professional! She understands our program and explained it clearly to us. We had numerous questions and she patiently answered all of them. Sh... Voir plus
L'entreprise a répondu
Completely and utterly unusable website or app. Verification simply does not work. I could vibe code a slop version of this in half an hour and it would be less buggy than this garbage. Customer suppo... Voir plus
L'entreprise a répondu
3,2
Moyen
690 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Les gens ont aussi consulté
Great experience very fast helped me to…
Great experience very fast helped me to resolve my issue and explained me how log in it wa s great
24 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Juan,
Thank you for taking the time to share your experience! We know managing healthcare finances can feel complicated, so it’s great to hear that your experience with HealthEquity felt straightforward and supportive. We appreciate your trust in us. — HealthEquity Team
Réponse de HealthEquity
Hello Debbie,
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
The specialist Latonya
The specialist, Latonya was PATIENT with me & KNOWLEDGEABLE and assisted me in moments, I called about the same issue about five or six weeks ago and left the call very frustrated and unresolved, but NOT today, because LATONYA knew what she was doing…!!!
24 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Joanie,
Thank you for sharing both what worked well and where there may be room to improve. We want every member to feel supported and confident when managing their healthcare finances, and your perspective helps us continue working toward that goal. We appreciate your trust in HealthEquity. — HealthEquity Team
Very difficult to even log into…
Very difficult to even log into website. Website doesn't work properly at all. Calling customer support was useless. Customer support chat seemed incompetent.
23 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Matt,
Thank you for sharing your feedback. We're disappointed to hear your experience fell short of expectations. We know people trust us with important aspects of their healthcare journey, and we don't take that responsibility lightly. We appreciate you taking the time to let us know about your experience. — HealthEquity Team
DeErika was extremely helpful
DeErika was extremely helpful. She was patient throughout the session in explaining what I needed to do to complete the steps to fill out my reimbursement account form. You are fortunate to have such a caring person on staff.
23 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Patrick,
Thank you for your kind words! We’re happy to hear that your experience with DeErika made managing your account feel a little easier. Feedback like yours helps us understand what matters most to our members, and we truly appreciate you sharing it. — HealthEquity Team
Alexis was informative
Alexis was informative, courteous and very pleasant, it was easy understanding her and completely satisfied with her service. Thank you for being an asset to the organization.
23 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Margaret,
Thank you for taking the time to share your experience working with Alexis! We know managing healthcare finances can feel complicated, so it’s great to hear that your experience with HealthEquity felt straightforward and supportive. We appreciate your trust in us. — HealthEquity Team
Representative on phone was very…
Representative on phone was very knowledgeable and professional.
22 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Joe,
Thank you for the thoughtful feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you. — HealthEquity Team
A great experience!
I was at my wits end, could not log in. Finally out of desperation I called and initially got the chatbot which was very helpful and when it realized I needed additional assistance, it transferred me to a service rep who could not have been nicer. She listened, was very patient with me, walked me through some steps and BINGO I was logged in to my account! I wish I had called sooner instead of trying to figure it out myself.
21 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Barbara,
Thank you for your kind words! We’re happy to hear that your experience made managing your account feel a little easier. Feedback like yours helps us understand what matters most to our members, and we truly appreciate you sharing it. — HealthEquity Team
Amazing experience
22 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Marc,
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
The Staff and HealthEquity
The staff and the time it took was a success for me. I really did get all my questions answered, and the young man was helpful and pleasant.
21 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Darlene,
Thank you for taking the time to share your experience! We know managing healthcare finances can feel complicated, so it’s great to hear that your experience with HealthEquity felt helpful and supportive. We appreciate your trust in us. — HealthEquity Team
The associate that answered my calls was… see above
The associate that answered my call was friendly, knowledgeable, explained options and was able to adjust my account while on the call. True customer service. Refreshing
21 octobre 2026
Avis spontané
Réponse de HealthEquity
Thank you for your kind words! We’re happy to hear that your experience made managing your account feel a little easier. Feedback like yours helps us understand what matters most to our members, and we truly appreciate you sharing it. — HealthEquity Team
Réponse de HealthEquity
Hello Keyvun,
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
Representative was extremely…
Representative was extremely personable, professional and considerate. Representative listened to my issue and quickly resolved my issue.
19 octobre 2026
Avis spontané
Réponse de HealthEquity
Thank you for the feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you. — HealthEquity Team
Long time cutomer, they only get worse
I have to use it for dozen of years as employee, it's a paid. Web site is super glitchy, bugs on every page, impossible to upload receipt, no transparency on decisions, why some transactions passed, some require recipets, unresponsive customer service, more like a worst giverment department
19 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Yuri,
Thank you for taking the time to write a review. We're sorry to hear that your experience was frustrating. We value honest feedback and recognize that there is always room to improve. Hearing directly from the people we serve helps us better understand their experiences and the areas where we can continue to grow. — HealthEquity Team
Diana, Customer Service Tech.
Diana, was professional and very customer focused. She is the type of representative that expand organizations value. Thanks Diana, Patricia
19 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Patricia,
Thank you for your kind words! We’re happy to hear that your experience with Diana made managing your account feel a little easier. Feedback like yours helps us understand what matters most to our members, and we truly appreciate you sharing it. — HealthEquity Team
My issue was resolved
My issue was resolved. The customer service representative was knowledgeable. The representative would also benefit from slowing down, listening more carefully, and allowing customers to fully explain their concerns before offering solutions.
19 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Toni,
Thank you for sharing both what worked well and where there may be room to improve. We want every member to feel supported and confident when managing their healthcare finances, and your perspective helps us continue working toward that goal. We appreciate your trust in HealthEquity. — HealthEquity Team
You have to be patient when she is…
You have to be patient when she is working on her end.She was always coming back on the phone and letting me know that she was still there.She resolved my issue on the phone before she hung up.Thank you so much for a great employee.Job well done
19 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Ruth,
Thank you for the thoughtful feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you. — HealthEquity Team
Rep was very patient and knowledgeable
Rep was very patient and knowledgeable
19 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Marilyn,
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
Reimbursement Failure
The company is not able to reimburse running shoes under a fitness reimbursement program while the listed category is named "Athletic Equipment" because "Running Shoes" are not explicitly listed. What is explicitly listed is "Athletic Equipment". The customer service and the claim service are not able to link "Running Shoes" to "Athletic Equipment". That's a 100% failure in one of the core competencies of this service provider.
2 septembre 2026
Avis spontané
Réponse de HealthEquity
Hello Christian,
Thank you for sharing your feedback. We're disappointed to hear that your experience fell short of expectations. We know people count on us during important moments, and we appreciate hearing about their experiences. Your feedback helps shape the work we do as we look for ways to improve. — HealthEquity Team
I was able to get through and get…
I was able to get through and get through to a LIVE Agent quick! He resolved our concerns of a charge quickly! Thank you:)
19 octobre 2026
Avis spontané
Réponse de HealthEquity
Thank you for taking the time to share your experience! We know managing healthcare finances can feel complicated, so it’s great to hear that your experience with HealthEquity felt straightforward and supportive. We appreciate your trust in us. — HealthEquity Team
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