HealthEquity Avis 

Managing HSA funds, reimbursements has been quite effective with Healthequity. Easy to get refund back to self, by adding enough comments for the record on each transaction. I used to also invest HSA dollars thru Healthequity effectively before.

The customer service women I was fortunate enough to have answered my call was amazing. She was patient and spent a lot of time helping me manage my account.

Exceptional service

The HSA service is also top notch. They have a great website making everything easily accessible.

What really make HealthEquity unique is the customer service. It is easily the best I have experienced in years. With a phone call I was quickly and efficiently directed to a customer service representative who was able to address fraudulent charges in minutes.

I was able to very quickly navigate to a live, legible speaking person who was very polite, knowledgeable, and patient with my poor phone connection. The world would be a better place if more companies offered this high level of customer service.

Awesome Customer support. First Class!

Do not use this company unless you want a headache and you want your money to be lost.

Its complete garbage website/app

they do not help you to be successful

they have a high rate of money returned to the employer becuase of their garbage interface, which is why the employer chooses to use Health Equity.

Sean was so knowledgeable and did not rush my conversation. He was personable and took the time to explain things to me. I was grateful that he answered my call.

Contacted about Medicare reimbursement. Adrian was very polite and extremely helpful. It was a very positive experience

Customer Service was Great! I called to resolve an issue with my debit card and paying claims. Denisha was courteous, knowledgeable and helpful. She sought the help she needed to resolve the issue and we got everything straight. If I ever need help again I hope Denisha answers my call.

This is an absolute garbage platform. My company switched to this platform several months ago and while I was able to set up my account initially and view my portal, I have YET to be able to successfully log in since then. It's not even a username/password issue. Their system is CONSTANTLY saying they're having technical difficulties and the app is always crashing. It doesn't matter if you're on the mobile app or the web-based version. It's AWFUL. Stay FAR FAR away from this company.

The Representative was knowledgeable,patient and resolved my issue 😊

The customer service rep I spoke with was knowledgeable and friendly to deal with. Even though he could see my payment was already set up in their system, he went the extra step to confirm everything was good to go.

The agent was kind and tried to help me. However, I have an issue with this FSA company creating more work for me to prove that a provider is legitimate, when I have been charging my FSA card to this provider for over a decade. It's this kind of tedious busy-work that I think should be done by the company itself, not by me.

Whenever I call HealthEquity, I always get the information that I requested. The staff are always courteous and they listen carefully and respond efficiently. I really appreciate the extended hours that are available.

Tony in customer service was able to assist me in an efficient, quick manner. He was very pleasant!

Your Customer Care Representative handled all of my questions and "navigated" me through the process and sign on "challenges" that I faced with Extraordinary "patience", along with the dedication to really "walk me through" the entire process with an Outstanding Attitude in ensuring that "The Customer was Satisfied" and successful with my issues! Briana was thorough, and extremely cogent/knowledgeable throughout the entire process!

I recognize that plan administrators need to ensure that Flexible Spending account funds are used appropriately to minimize fraud and abuse, but this company's communication is lacking.

It is acceptable to request receipts after a transaction, but once documentation is submitted, if it does not meet their needs, they request another receipt. After calling and waiting on hold to speak with a customer service representative they tell you that they don't need another receipt, they want a letter of medical necessity. Be clear ... don't waste patients' time.

In my experience, this is something that an insurance company would request. If a product is approved for flexible spending - they shouldn't be making patients go back to their provider for additional documentation. If this were my organization's funds, or covered through insurance I would understand this need, but flexible spending funds come from the patient's paycheck. They don't care that you are sick and dealing with acute illness or chronic disease - they just make you jump through hoops to get your own money.

My wife's PayFlex administrator doesn't make her take these additional actions, so clearly HealthEquity just cares less about their customers.

The rewards program is a great benefit program to anyone and to those that are low on funds to get the prescription or to get certain vitamins . And so far CVS is providing those vitamins for me that is for perimenopause and intimacy I need to make sure it stays on the shelf 😊. The classes that are provided they teach you certain meals that also teach you how to manage your time well-being to thyself before others. I appreciate this program and all that it is offering.

I had a small HSA with HealthEquity. They charged a $3.95 monthly fee, and over time those fees consumed more than 90% of my account balance. When I finally moved my HSA to a provider that doesn’t charge fees, HealthEquity charged me another $25 to transfer out. An HSA is supposed to help you save for medical expenses, but with a small balance, the monthly fee steadily drained the money I had set aside. If you have a low balance or have left the employer that set up your account, compare providers. Many HSAs charge no monthly fees, so moving sooner rather than later can save you money.

Excellent human customer service. Automated system is brief and expedient. It also promptly transfers to a person who is professional and empathetic.
Healthcare can be emotional and stressful, so having customer service people fills the essential need for being assured and understood. Thank you!