This time I reached a human but after 45 minutes she was out of ideas and transferred me to the "special login team" that helps people who don't know what a passkey is or why it should be on a phone,... Voir plus
L'entreprise a répondu
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
WOW! I have been dealing with so much bad customer service for so long, and Health Equity knocked it out of the park. A fairly complicated request resolved in under 30 minutes, not days, weeks, or mon... Voir plus
L'entreprise a répondu
Shawna (sp?) was extremely knowledgeable, friendly and professional! She understands our program and explained it clearly to us. We had numerous questions and she patiently answered all of them. Sh... Voir plus
L'entreprise a répondu
Completely and utterly unusable website or app. Verification simply does not work. I could vibe code a slop version of this in half an hour and it would be less buggy than this garbage. Customer suppo... Voir plus
L'entreprise a répondu
3,2
Moyen
690 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Les gens ont aussi consulté
Great service
Great service. My account was compromised and over twenty attempts were made to use the card. Every false charge was identified, denied and reported to me.
12 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Paul,
Thank you for taking the time to share your experience! We know managing healthcare finances can feel complicated, so it’s great to hear that your experience with HealthEquity felt straightforward and supportive. We appreciate your trust in us. — HealthEquity Team
Despite a system-wide issue that would…
Despite a system-wide issue that would have required me to call back, she listened to my question and could answer it satisfactorily.
12 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Rebecca,
Thank you for sharing both what worked well and where there may be room to improve. We want every member to feel supported and confident when managing their healthcare finances, and your perspective helps us continue working toward that goal. We appreciate your trust in HealthEquity. — HealthEquity Team
Wish I could use a different company
HealthEquity's app, EZReceipts, is the worst. It denies reimbursement on FSA (my own money, by the way) for things that should be covered because its AI can't really read things properly. And then if you are lucky enough to get a person on the phone, they are equally incapable of rational conversation. I had an issue with them denying a claim, and someone reached out with a phone number. When I called it, it's a non working number. The worst. I wish I had a choice, I wouldn't use them.
9 octobre 2026
Avis spontané
Réponse de HealthEquity
Thank you for sharing your feedback. We're disappointed to hear that your experience fell short of expectations. We know people count on us during important moments, and we appreciate hearing about their experiences. Your feedback helps shape the work we do as we look for ways to improve. — HealthEquity Team
Walking me through the process of…
Walking me through the process of everything. Secureness of the sight with passcodes being sent.
12 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Cherri,
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
Los operadores telefónicos son muy…
Los operadores telefónicos son muy amables.
10 octobre 2026
Avis spontané
Réponse de HealthEquity
Agradecemos que haya compartido su experencia con nosotros. Sabemos que las decisiones relacionadas con la salud y finanzas pueden generar muchas preguntas, y nos alegra saber que sus interacciones con Healthequity fueron positivas. Gracias por elegirnos para acompanarle en este processo. Attentamente El equipo de Healthequity
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
Fantastic Customer Set
In navigating my life and insurance changes HealthEquity customer service is the best! Much better than the insurance companies and even my employer. A fantastic team, highly recommended.
9 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Scott,
Thank you for your kind words! We’re happy to hear that your experience made managing your account feel a little easier. Feedback like yours helps us understand what matters most to our members, and we truly appreciate you sharing it. — HealthEquity Team
Stellar customer Service
Stellar customer Service. Knowledgeable representative. My issue resolved promptly
7 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Yetunde,
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
Excellent service!
9 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Demetrius,
Thank you for the feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you. — HealthEquity Team
Worst employee "benefit" I've ever had
I have to say that the Healthequity commuter benefit and EZ receipts app are terrible. The app and online website are always a problem to log into. The process for receiving commuter benefits is messy at best (2 different processes for subway versus parking - why??). Finally, I've had all but one of my parking reimbursements declined with no explanation even though I submitted valid receipts every time. I will not be renewing the benefit even though my company offers it - so basically not a benefit.
9 octobre 2026
Avis spontané
Réponse de HealthEquity
Thank you for taking the time to write a review. We're sorry to hear that your experience was frustrating. We value honest feedback and recognize that there is always room to improve. Hearing directly from the people we serve helps us better understand their experiences and the areas where we can continue to grow. — HealthEquity Team
The representative who assisted me!
9 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Arthur,
Thank you for taking the time to share your experience! We know managing healthcare finances can feel complicated, so it’s great to hear that your experience with our Member Service Team felt straightforward and supportive. We appreciate your trust in us. — HealthEquity Team
Great service by member service employee
8 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Todd, thank you for the thoughtful feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you. — HealthEquity Team
I would not recommend HealthEquity…
I would not recommend HealthEquity based on my experience. I have been unable to use my card for nearly a month despite repeatedly submitting the requested documentation and speaking with multiple representatives. I was told several times that my documents had been received and attached, only to call back later and be told they were missing or still needed.
The repeated calls, long hold times, inconsistent information, and lack of case ownership have made this process extremely frustrating. From a quality and procedural standpoint, there appears to be a serious breakdown in documentation handling, communication, and consistency between representatives.
Because of this experience, I no longer feel confident that my account is being handled accurately or efficiently. Trust is important when a company is managing access to your funds and benefits, and this experience has significantly reduced mine. I would not recommend this company based on the lack of reliable follow-through and resolution.
1 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Taylor,
Thank you for sharing your feedback. We're disappointed to hear your experience fell short of expectations. We know people trust us with important aspects of their healthcare journey, and we don't take that responsibility lightly. We appreciate you taking the time to let us know about your experience. — HealthEquity Team
Great Service
This is our second year with HealthEquity and they have been very helpful with questions. Great provider!
8 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Vic,
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity has been a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
Fast response and quick resolution
I needed to obtain 18 months of insurance coverage receipts for my COBRA coverage from two years ago so that I could be reimbursed using my HSA fund. I called the 800 number my former employer gave me and was impressed by how quickly my call was answered (within 2 minutes of waiting) and that I was able to speak to a real person. The customer service rep, after ensuring my identity, immediately understood my question and my needs. She communicated that she could provide me with the 18 months of insurance coverage receipts I was asking for but needed to confirm the timeline with her team. She put me on hold for a few minutes while she worked offline to validate what she promised and then returned to our call to confirm the delivery time with me.
6 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Rob,
We appreciate you sharing your experience! Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
Excellent service
Their customer service has been outstanding. Both through email and phone. As a new widow, navigating payments, etc has been daunting, but the representatives were patient and helped me set up my dependent account and move forward.
7 octobre 2026
Avis spontané
Réponse de HealthEquity
Thank you for the thoughtful feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you. — HealthEquity Team
Réponse de HealthEquity
Thank you for taking the time to share your experience! We know managing healthcare finances can feel complicated, so it’s great to hear that your experience with HealthEquity felt straightforward and supportive. We appreciate your trust in us. — HealthEquity Team
Talking to someone and really not…
Talking to someone and really not having a problem with it except for the sign-in.
Its a great app.
6 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Ethel,
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
Great customer service; web site first use was Meh
The web site should guide first-time users better, but the customer service person was awesome. She stayed with me after I logged in, to ensure that I got the information that I needed.
6 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Mo,
Thank you for sharing both what worked well and where there may be room to improve. We want every member to feel supported and confident when managing their healthcare finances, and your perspective helps us continue working toward that goal. We appreciate your trust in HealthEquity. — HealthEquity Team
Medicare Reimbursement Help
Every year when I log in to file my claim for Medicare Reimbursement, I need your staff to hold my hand, as I don't remember the process. Your staff has always been friendly, courteous, patient, and helpful, seeing me through to a successful completion of my task. Thank you from providing the benefit, snd the help I require to access it!
6 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Ann,
Thank you for taking the time to share your experience with our Member Service Team! We know managing healthcare finances can feel complicated, so it’s great to hear that your experience with HealthEquity felt straightforward and supportive. We appreciate your trust in us. — HealthEquity Team
Helpful Representative
The customer service representative was the best! She was so helpful and went above and beyond to explain how FSA/HSA works. She also helped resolve a claim issue for me.
6 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Sharon,
Thank you for the thoughtful feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you. — HealthEquity Team
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