This time I reached a human but after 45 minutes she was out of ideas and transferred me to the "special login team" that helps people who don't know what a passkey is or why it should be on a phone,... Voir plus
L'entreprise a répondu
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WOW! I have been dealing with so much bad customer service for so long, and Health Equity knocked it out of the park. A fairly complicated request resolved in under 30 minutes, not days, weeks, or mon... Voir plus
L'entreprise a répondu
Shawna (sp?) was extremely knowledgeable, friendly and professional! She understands our program and explained it clearly to us. We had numerous questions and she patiently answered all of them. Sh... Voir plus
L'entreprise a répondu
Completely and utterly unusable website or app. Verification simply does not work. I could vibe code a slop version of this in half an hour and it would be less buggy than this garbage. Customer suppo... Voir plus
L'entreprise a répondu
3,2
Moyen
690 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
My English is a work in progress
My English is a work in progress, and they assisted me with extreme patience, demonstrating professionalism and kindness.
6 octobre 2026
Avis spontané
Réponse de HealthEquity
Hi Anette,
Thank you for your kind words! We’re happy to hear that your experience made managing your account feel a little easier. Feedback like yours helps us understand what matters most to our members, and we truly appreciate you sharing it. — HealthEquity Team
I called to request a new card and…
I called to request a new card and requested expedited service, but I was told that it’s not possible. However, I learned that they were able to send money directly to my bank account within three days so that I could pay my bills.
6 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Mel, thank you for sharing both what worked well and where there may be room to improve. We want every member to feel supported and confident when managing their healthcare finances, and your perspective helps us continue working toward that goal. We appreciate your trust in HealthEquity. — HealthEquity Team
Great Customer Service Agent
Great Customer Service Agent! He went above and beyond to walk me through the process. And he was delightful to talk to.
5 octobre 2026
Avis spontané
Réponse de HealthEquity
Hi Michelle, we appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
Very helpful
Great customer service. Made sure concerns where handle completely. Professional
5 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Jane. Thank you for taking the time to share your experience! We know managing healthcare finances can feel complicated, so it’s great to hear that your experience with HealthEquity felt straightforward and supportive. We appreciate your trust in us. — HealthEquity Team
Company Mandates User Log In Access
The help was superior, but the company mandating that I use passkey login instead of MFA login is rediculous. I should have the option to choose how I want to log in to my own savings account, not be forced into a system that I do not support, and is not safe to use. I would rather pay $1.50 and get my monthly statements snail mailed to me than ever aquiesce to a mandated passkey!
5 octobre 2026
Avis spontané
Réponse de HealthEquity
Thank you for sharing your feedback. We're disappointed to hear that your experience fell short of expectations. We know people count on us during important moments, and we appreciate hearing about their experiences. Your feedback helps shape the work we do as we look for ways to improve. — HealthEquity Team
I'm grateful for HealthEquity…
I'm grateful for the HealthEquity reimbursement benefit that my former employer provides. In the year that I've been using this service, I've found each customer service person I've contacted to be extremely polite, knowledgeable and helpful.
5 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Elaine, thank you for taking the time to share your experience! We know managing healthcare finances can feel complicated, so it’s great to hear that your experience with HealthEquity felt straightforward and supportive. We appreciate your trust in us. — HealthEquity Team
Got the questions answered without any problem . Easy to understand
She answered all my questions without any problems. I could easily understand her and she was very knowledgable . It was appreciated
5 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Theresia, we appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
Representative was patient
Representative was patient, considerate and efficient. Very much appreciated
5 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Lynn, thank you for your kind words! We’re happy to hear that your experience made managing your account feel a little easier. Feedback like yours helps us understand what matters most to our members, and we truly appreciate you sharing it. — HealthEquity Team
Christine was amazing!
Christine was amazing!! I was confused about the process and had questions, Christine answered all of them with great confidence and also made sure we got through the sign up process. I was so impressed with her knowledge and her patience. Thank you!!!
30 septembre 2026
Avis spontané
Réponse de HealthEquity
Hello Randy, thank you for sharing your experience working with Christine! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you. — HealthEquity Team
Would give zero stars if i could
Would give zero stars if i could. These people are morons. The app doesn't work, and I was told to do the manual submission, but fail to tell you that you can only submit 5 receipts at a time, after you've entered 7 calims. Now what do I do?!?! I hate these people.
2 octobre 2026
Avis spontané
Réponse de HealthEquity
Thank you for taking the time to write a review. We're sorry to hear that your experience was frustrating. We value honest feedback and recognize that there is always room to improve. Hearing directly from the people we serve helps us better understand their experiences and the areas where we can continue to grow. — HealthEquity Team
Extremely helpful staff
Staffer Mary Allen walked me through all the necessary steps to submit my forms. She was patient and extremely helpful. I can't recommend her enough
1 octobre 2026
Avis spontané
Réponse de HealthEquity
Hi Bonnie, thank you for your kind words! We’re happy to hear that your experience made managing your account feel a little easier. Feedback like yours helps us understand what matters most to our members, and we truly appreciate you sharing it. — HealthEquity Team
Very good customer service and the app…
Very good customer service and the app is simple enough.
1 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Valerie, thank you for the feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you and that your interaction with our member service team was a positive one. — HealthEquity Team
A bit of a long hold but excellent representative
A bit of a long hold, but agent was very polite, took all relevant information, and was able to promptly resolve the issue.
1 octobre 2026
Avis spontané
Réponse de HealthEquity
Hello Gerald. Thank you for sharing both what worked well and where there may be room to improve. We want every member to feel supported and confident when managing their healthcare finances, and your perspective helps us continue working toward that goal. We appreciate your trust in HealthEquity. — HealthEquity Team
VERY SLOW
VERY SLOW to credit account with contributions. Something and nothing.
30 septembre 2026
Avis spontané
Réponse de HealthEquity
Hello Jody and thank you for taking the time to share your experience. Your perspective helps us better understand where we can continue to improve. We know how important these moments can be, and we appreciate hearing honest feedback from the people we serve. — HealthEquity Team
The agent that helped us was kind
The agent that helped us was kind, patient and helpful. Please tell her Thank you😊
29 septembre 2026
Avis spontané
Réponse de HealthEquity
Hello Sharon. We appreciate you sharing your experience working with our member service team. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
not worth it
not worth it, for me, the $$ saved by using this card or program. Have to constantly provide receipts for dumb shit, like the dentist. What else would I be having done at the dentist other than dental work that would require me to submit receipts? thankfully customer service people are awesome.
30 septembre 2026
Avis spontané
Réponse de HealthEquity
Hello Dan. Thank you for sharing your feedback regarding receipt submission. We're disappointed to hear that your experience fell short of expectations. We know people count on us during important moments, and we appreciate hearing about their experiences. Your feedback helps shape the work we do as we look for ways to improve. — HealthEquity Team
If you want an incompetent HSA custodian…
If you want an incompetent custodian for your HSA, look no further than HealthEquity! They will be totally inept and unable to help you do a simple funds transfer and will make it extremely difficult to even login to your account. Save yourself the trouble and just pay the FICA tax and contribute to a personal HSA custodian who is actually competent, you may never even be able to see your HSA funds that go into HealthEquity because they won't let you take them out!
30 septembre 2026
Avis spontané
Réponse de HealthEquity
Thank you for taking the time to write a review, Jack. We're sorry to hear that your experience was frustrating. We value honest feedback and recognize that there is always room to improve. Hearing directly from the people we serve helps us better understand their experiences and the areas where we can continue to grow. — HealthEquity Team
They encourage you to use their app…
They encourage you to use their app without disclosing the app's lack of full functionality. Called member services representative, who could "only walk through the online website, not the app". Waited 1 month for reimbursement for this issue. Card was activated by me, but showed as "not activated" on the representative's end. Would not recommend doing business with them.
29 septembre 2026
Avis spontané
Réponse de HealthEquity
Hello Catherine and thank you for taking the time to write a review. We're sorry to hear that your experience was frustrating. We value honest feedback and recognize that there is always room to improve. Hearing directly from the people we serve helps us better understand their experiences and the areas where we can continue to grow. — HealthEquity Team
The service from the Healthequity…
The service from the Healthequity assistant was very good. I was able to complete the transaction with no issues or delays. Thank you for your help!
28 septembre 2026
Avis spontané
Réponse de HealthEquity
Hello Carol, thank you for taking the time to share your experience! We know managing healthcare finances can feel complicated, so it’s great to hear that your experience with HealthEquity felt straightforward and supportive. We appreciate your trust in us. — HealthEquity Team
Took awhile to get connected with a…
Took awhile to get connected with a customer service rep but that's understandable. The rep i got was very polite and knowledgeable, she made my waiting time felt shorter than it was. Good job, great customer service skill.
28 septembre 2026
Avis spontané
Réponse de HealthEquity
Thank you for sharing both what worked well and where there may be room to improve. We want every member to feel supported and confident when managing their healthcare finances, and your perspective helps us continue working toward that goal. We appreciate your trust in HealthEquity. — HealthEquity Team
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