HealthEquity Avis 

Now that I'm aware of this information, I am pleased with the results.

The assistance provided was quick and professional, I’m glad my employer uses this provider

I have the pleasure of speaking with Latasha. She was very friendly. She help me with my log in issues and all the questions i had in regards with my account. 1st time called and 100% completely satisfied with the entire experience.

Invest in a better technology to assist your customers with automated tools. not everyone wants to have your app or call you several times to solve issues.

I had trouble logging in and the heath equity reps quickly and effectively helped me resolve the issue!

My service was efficient and thorough; couldn't ask for more

I have NEVER called where I did not have a wonderful representative more than willing to help me with any issue I had. I love that they are open 24/7 because when are people usually working on these types of issues? Weekends and wee hours. Health Equity is great and I highly recommend them!!

The person that helped me was very nice and helpful..

I paid for simple blood work to hospital. I get an email saying I was getting a refund that equaled twice the bill. I tried to access my account and could not get past the multi part authentication. Everything has been auto filled and is correct with my notes. I call and ask what my payments are and what the refund is. (I haven't gotten the refund yet if I even do get it) I have been on the phone for hours, multiple days. I can't log on and have no clue what my account expenses or deposits look like. For a banking type of business they don't seem to want the card holders to know what the transactions are and really don't want to look into any questionable transactions. I don't know how they can get away with this. It looks like fraud to me. It would be at least nice to get a statement once a month. Especially since they don't seem to want to give you access online. I was supposed to be contacted today as a follow up from customer service. Nothing today. Not surprised. One bill and days working to clean up the mess. Still working on it and still trying to get customer service to fix it. Probably one of their employee's sneaking money out of accounts figuring nobody will notice. Every year I have problems with the same annual bloodwork. This should be very simple for a company specializing in FSA accounts. Pathetic accounting. I think on purpose.
On the phone several hours again today. No resolution or real explanation. They said I am being “Double picked” an it needs turned off but if what they were saying that it is a setting then I would be double picked on all my billings. What they are saying does not hold true or it would be the same for all billings. It is not even consistent within med payments or physician payments. Still seems like bad accounting and fraud to me. Still trying to get the truth. I got them to email an account statement and it created more discrepancies.
10/12/26 I AM STILL FIGHTING WITH THEM OVER THE ACCURACY OF MY STATEMENT AND MORE! After SEVERAL WEEKS, I received the $505.30 check for no reason. I have just been informed that I now have to submit a receipt for the bloodwork that was already paid. I have sent it in (not sure why, you would think when the bill was pain with the HRA CARD FROM HEALTH EQUITY, that they would see and get a copy of the bill before they pay it.) but I have low expectations that is going to solve anything. The expenses on the statement are all over the place. They have given me excuses, but when I explain that their reasons are not consistent with other billings they back track their responses. What a CLUSTER FUC! Currently no plausible answers. Still trying to be done with ONE bill. Imagine if I were really sick and had a bunch of bills. I think this is by design. I will update. I also filed a complaint with my employer. "GE / ALIGHT" Low expectations there also.

If I could give zero, I would give zero. This is a racket and they’re scammers. Unfortunately my company has chosen them. I don’t know if they get some type of kickback for having them but health equity is horrible. Wait till you have a claim denied and you have to call customer service. They have you hanging on the phone for as long as they possibly can and then they don’t even resolve your problem. They must get paid by the minute horrible horrible horrible.

I hate this company. I give up on HealthEquity and do not plan to ever use this otherwise valuable service again. Yes, it's a tax savings, but the time & friction of using this service is not worth it. I will pay extra just so I don't have to waste my time using this awful service. They love to hold your funds hostage.
Claims are constantly and continuously being rejected requiring uploading of all receipts even though it's clear the charge is directly from a doctor's office or healthcare provider. I give them legitimate medical invoices that come straight from the doctor office and they don’t like the verbiage on the document. And there is no way to change it as that is the doctor offices official document. They hate seeing bill date instead of service date. Do not do business with this company. This is a Scam company do not put your money in their account. I’ve used FSA account with another company and never had one issue and never requested any documentation. I’ve been with health equity for 2 years and it is a living hell! I’ve begged my employer to never use them again. When open enrollment begins I will be opting out.

The customer service representative I spoke with was kind, professional and handled my request with ease.

Able to solve my issue quickly, very knowledgeable about the products, friendly and curious representatives.

I had called customer service to discuss continuation of my plan and payment set up and as usual the representative was extremely helpful, professional and efficient. I am very impressed with this Health Equity’s customer service.

Very helpful, friendly and quickly resolved my issues.

This is honestly the worst company to have for an FSA. My card was constantly suspended because they require you to do their job for them. They claim they can’t get invoices from providers, so even when you use the same provider repeatedly, you still have to submit receipts and documentation over and over.

What makes this worse is that suspending the card can interrupt access to medically necessary care. When you’re trying to pay for appointments, prescriptions, or other essential medical expenses, you should not have to worry about whether your FSA card has suddenly been suspended again.

What is the point of having an FSA card if you constantly have to prove every transaction and risk interruptions to your medical care? The process is unnecessarily difficult, frustrating, and time-consuming. At this point, it feels easier to pay for medical expenses out of pocket than deal with this company.

The phone call was picked up quickly. Melissa demonstrated professional empathy, listened to my concern thoroughly and provided detailed information in response to my concern.

Health equity and their customer service representatives are highly qualified and met all my service needs. I strongly recommend their services.

This company is a train wreck for customer service. I had an HSA with them, then had to undo it for tax reasons. Filled out an “excess contribution” form, that got rejected two weeks later because of added interest that changed the account balance. HealthEquity asked me to resubmit - same problem happened again. Rep #3 told me to close the account - wrong answer. Rep #4 canceled that and helped me resubmit this form, fingers crossed. AVOID THIS COMPANY AT ALL COSTS.
[Update Oct 10, 2026] In response to my review, HealthEquity kindly assigned an expert (Caleb) to my case and together we got it to the finish line, Upgrading the rating to two stars. The process was awful and even with Caleb's help, I still had to fill out a second online reimbursement request for 40 cents when some interest came in. Same punchline: avoid HealthEquity if you can.