This time I reached a human but after 45 minutes she was out of ideas and transferred me to the "special login team" that helps people who don't know what a passkey is or why it should be on a phone,... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
WOW! I have been dealing with so much bad customer service for so long, and Health Equity knocked it out of the park. A fairly complicated request resolved in under 30 minutes, not days, weeks, or mon... Voir plus
L'entreprise a répondu
Shawna (sp?) was extremely knowledgeable, friendly and professional! She understands our program and explained it clearly to us. We had numerous questions and she patiently answered all of them. Sh... Voir plus
L'entreprise a répondu
Completely and utterly unusable website or app. Verification simply does not work. I could vibe code a slop version of this in half an hour and it would be less buggy than this garbage. Customer suppo... Voir plus
L'entreprise a répondu
3,2
Moyen
690 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Horrible customer service
Horrible customer service. They charged a very large fee just to keep my account open! Closing the account was very difficult. It took many weeks. They kept telling me I had to confirm my address because the address I used on my account closure form did not match my account information. However, it did match but I still had to jump through multiple hoops until they finally gave me my money back.....run away!!!
24 août 2026
Avis spontané
Réponse de HealthEquity
Hello Angela and thank you for taking the time to write a review. We're sorry to hear that your experience closing your account was difficult and frustrating. We value honest feedback. Hearing directly from the people we serve helps us better understand their experiences and the areas where we can continue to improve. — HealthEquity Team
The team was extremely helpful in…
The team was extremely helpful in helping me cancel my COBRA insurance and they explained things completely, including that my refund check would come by mail. That helped because I would know it would take longer and that I was not just looking at my bank account. Thank you
24 septembre 2026
Avis spontané
Réponse de HealthEquity
Thank you for your kind words! We’re happy to hear that your experience made managing your account feel a little easier. Feedback like yours helps us understand what matters most to our members, and we truly appreciate you sharing it. — HealthEquity Team
Customer service was very helpful
The customer service representative was professional and friendly. He was patient, helpful and easy to understand.
24 septembre 2026
Avis spontané
Réponse de HealthEquity
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
Customer Service
The initial instructions were simple.
Waiting period was very brief.
Representative was very knowledgeable, clear and friendly.
23 septembre 2026
Avis spontané
Réponse de HealthEquity
Thank you for your kind words! We’re happy to hear that your experience made managing your account feel a little easier. Feedback like yours helps us understand what matters most to our members, and we truly appreciate you sharing it. — HealthEquity Team
Gentleman was excellent
My representative (a gentleman) was very easy to understand and helped me to understand what went wrong.
23 septembre 2026
Avis spontané
Réponse de HealthEquity
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
Réponse de HealthEquity
Thank you for taking the time to share your experience! We know managing healthcare finances can feel complicated, so it’s great to hear that your experience with HealthEquity felt straightforward and supportive. We appreciate your trust in us. — HealthEquity Team
Experience was wonderful
Experience was wonderful. She answered all my questions and I got all my answers.
23 septembre 2026
Avis spontané
Réponse de HealthEquity
Thank you for the thoughtful feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you. — HealthEquity Team
Brandy was exceptional
Brandy had a great phone voice, explained everything in detail, and was very professional and pleasant to work with.
23 septembre 2026
Avis spontané
Réponse de HealthEquity
Thank you for taking the time to share your experience! We know managing healthcare finances can feel complicated, so it’s great to hear that your experience with HealthEquity felt straightforward and supportive. We appreciate your trust in us. — HealthEquity Team
Great customer service!
I've had to call several times for assistance and they have always been very friendly and very helpful. When the rep didn't know the answer, she put me on hold and got me the right answer. And they are there 7 days a week! Huge advantage for someone who works 6 days a week.
22 septembre 2026
Avis spontané
Réponse de HealthEquity
Thank you for sharing both what worked well and where there may be room to improve. We want every member to feel supported and confident when managing their healthcare finances, and your perspective helps us continue working toward that goal. We appreciate your trust in HealthEquity. — HealthEquity Team
From our conversations
From our conversations, the representative consistently demonstrated professionalism, attention to detail, and a strong commitment.
22 septembre 2026
Avis spontané
Réponse de HealthEquity
Thank you for the thoughtful feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you. — HealthEquity Team
Representative went above and beyond to…
Representative went above and beyond to resolve my issue.
22 septembre 2026
Avis spontané
Réponse de HealthEquity
Thank you for the thoughtful feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you. — HealthEquity Team
I like this platform as it allows me to…
I like this platform as it allows me to pay when my EOB matches the bill from the hospital and what is actually being asked from my HSA. It gives me a check so I can question the bills when I think they are inappropriate
21 septembre 2026
Avis spontané
Réponse de HealthEquity
Thank you for your kind words! We’re happy to hear that your experience made managing your account feel a little easier. Feedback like yours helps us understand what matters most to our members, and we truly appreciate you sharing it. — HealthEquity Team
Amazing
The few times I have called have been very easy and pleasant. The staff and representatives and very helpful and easy to talk to. I would recommend them for your needs and concerns without any hesitation.
21 septembre 2026
Avis spontané
Réponse de HealthEquity
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
Caring Service.
I wasn’t able to resolve my issue online or through AI. When I spoke with the representative I was listened to, given alternative solutions to my issue and it was solved quickly and from a person who cared about my needs.
Thank you.
21 septembre 2026
Avis spontané
Réponse de HealthEquity
Thank you for sharing both what worked well and where there may be room to improve. We want every member to feel supported and confident when managing their healthcare finances, and your perspective helps us continue working toward that goal. We appreciate your trust in HealthEquity. — HealthEquity Team
The representative was so helpful and…
The representative was so helpful and patient. Highly recommend this company.
21 septembre 2026
Avis spontané
Réponse de HealthEquity
Thank you for taking the time to share your experience! We know managing healthcare finances can feel complicated, so it’s great to hear that your experience with HealthEquity felt straightforward and supportive. We appreciate your trust in us. — HealthEquity Team
Excellent customer service
Excellent customer service, fantastic services. I have 2 HSAs and this is by far the best HSA provider.
20 septembre 2026
Avis spontané
Réponse de HealthEquity
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
The representative was extremely knowledgeable.
The representative was extremely knowledgeable about my issue. It made my experience satisfying and the issue was resolved.. They were very patience in answering all of my questions.
19 septembre 2026
Avis spontané
Réponse de HealthEquity
Thank you for your kind words! We’re happy to hear that your experience made managing your account feel a little easier. Feedback like yours helps us understand what matters most to our members, and we truly appreciate you sharing it. — HealthEquity Team
Avoid this company if possible. Terrible website-with a "new" name, very unfriendly navigation
HealthEquity's website is awful.
Requiring only a passkey is discriminating against folks who either don't have a phone, (yes, there are some) and many, who have phones but use the phones to make calls, NOT deal with personal health issue. You should be sued for Ageism Discrimination!!!!
-And your phone AI jerk asked 3 times for every question. Fortunately, Walter the customer service was wonderful!
19 septembre 2026
Avis spontané
Réponse de HealthEquity
Thank you for taking the time to share your experience, Beverly. We are disappointed to hear of your difficulties with passkey. We know how important these moments can be, and we appreciate hearing honest feedback from the people we serve. Your perspective helps us better understand where we can continue to improve. — HealthEquity Team
I received help logging into my account…
I received help logging into my account without it being confused with my spouse's account. The customer service representative was very helpful and patient as I created my online account.
19 septembre 2026
Avis spontané
Réponse de HealthEquity
Thank you for taking the time to share your experience! We know managing healthcare finances can feel complicated, so it’s great to hear that your experience with HealthEquity felt straightforward and supportive. We appreciate your trust in us. — HealthEquity Team
EZ Receipt's representative helped me
Receiving help from EZ Receipt's representative named Peggy helped me to reset my password through the mobile app as we tried to login online multiple times and received error messages. We were on the phone for 45 mins trying to figure out why the website kept me in a loop trying to reset my expired password.
18 septembre 2026
Avis spontané
Réponse de HealthEquity
Thank you for sharing both what worked well and where there may be room to improve. We want every member to feel supported and confident when managing their healthcare finances, and your perspective helps us continue working toward that goal. We appreciate your trust in HealthEquity. — HealthEquity Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.