This time I reached a human but after 45 minutes she was out of ideas and transferred me to the "special login team" that helps people who don't know what a passkey is or why it should be on a phone,... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
WOW! I have been dealing with so much bad customer service for so long, and Health Equity knocked it out of the park. A fairly complicated request resolved in under 30 minutes, not days, weeks, or mon... Voir plus
L'entreprise a répondu
Shawna (sp?) was extremely knowledgeable, friendly and professional! She understands our program and explained it clearly to us. We had numerous questions and she patiently answered all of them. Sh... Voir plus
L'entreprise a répondu
Completely and utterly unusable website or app. Verification simply does not work. I could vibe code a slop version of this in half an hour and it would be less buggy than this garbage. Customer suppo... Voir plus
L'entreprise a répondu
3,2
Moyen
690 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Wonderful service.
18 septembre 2026
Avis spontané
Réponse de HealthEquity
Thank you for the thoughtful feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you. — HealthEquity Team
I had a wonderful lady Taylor help me…
I had a wonderful lady Taylor help me with all my questions. She was very nice and professional.
18 septembre 2026
Avis spontané
Réponse de HealthEquity
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
Réponse de HealthEquity
Thank you for taking the time to share your experience! We know managing healthcare finances can feel complicated, so it’s great to hear that your experience with HealthEquity felt straightforward and supportive. We appreciate your trust in us. — HealthEquity Team
Agent resolved my frustration.
I was a little frustrated attempting to update my access to Healthnet ending in a constant loop. I contacted support. The agent was courteous and professional guiding me through the whole process getting all that I required resolved.
17 septembre 2026
Avis spontané
Réponse de HealthEquity
Thank you for sharing both what worked well and where there may be room to improve. We want every member to feel supported and confident when managing their healthcare finances, and your perspective helps us continue working toward that goal. We appreciate your trust in HealthEquity. — HealthEquity Team
Sorry, I forgot her name, but it was around 11:30 AM (EST) The customer service representative was…
The customer service representative was very patient understanding and knowledgeable while assisting me with the resolution to my problem.
I couldn't have received a more quality and pleasant experience.
KUDOS all around!
17 septembre 2026
Avis spontané
Réponse de HealthEquity
Thank you for the thoughtful feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you. — HealthEquity Team
Do yourself a favor and don’t waste your money
Do yourself a favor and don’t waste your time on this garbage service. You’re functionally paying taxes with the amount of money you lose from the card not working and then getting charged. It’s not worth it. You might even end up paying more than what you would in taxes.
I have a pre-tax transit card that’s repeatedly gets declined at the subway turnstile even though I have funds, then i pay with my regular post-tax money only to find a charge on the health equity card. So I’ve paid twice. This has happened at least four times in the last two months. I’ve paid 12 bucks for the privilege of paying pre-tax money? That’s about a week of transit costs for me.
To add to the frustration I’m constantly waking up to “declined” purchases on my Apple wallet that were sent at 2am when I was sleeping and that’s not possible.
Stopping contributions to this today.
17 septembre 2026
Avis spontané
Réponse de HealthEquity
Hello Crystal. Thank you for taking the time to write a review. We're sorry to hear that your experience with the transit card was frustrating. We value honest feedback and recognize that there is always room to improve. Hearing directly from the people we serve helps us better understand their experiences and the areas where we can continue to grow. — HealthEquity Team
Very satisfied customer
I have been very satisfied with the service provided by Health Equity and my Health Savings Account. The website is easy to navigate and there is always a real person to help if you encounter any problems or questions.
16 septembre 2026
Avis spontané
Réponse de HealthEquity
Thank you for your kind words! We’re happy to hear that your experience made managing your account feel a little easier. Feedback like yours helps us understand what matters most to our members, and we truly appreciate you sharing it. — HealthEquity Team
Service Representatives were very knowledgeable and helpful
Service was provided with courtesy and a well knowledgeable representative
14 septembre 2026
Avis spontané
Réponse de HealthEquity
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
Extremely inconsistent call service
The first CSR I spoke to sounded like she was reading off a script and was constantly stumbling over her words and saying "umm" every time she talked. Her responses would not address my issues, and I would have to repeat myself frequently. I couldn't log in and she said because they needed to add my phone number it would take 7-10 business days for me to log in. I asked to speak to someone else and I was on hold for at least 15 min or so. The call lasted over 50 minutes. I hung up and called again. The second CSR was lovely! He was well spoken and knowledgeable. I was logged into my account in 10 minutes. He deserves all the accolades! If I had only spoken to him, I would be giving this service 5 stars.
EDIT: I completely forgot about maybe the worst part. I asked the first CSR if there was a survey I could take and she said no! Then of course the second CSR said there was a survey I could take and emailed the link, which is how I was able to leave a review at all
14 septembre 2026
Avis spontané
Réponse de HealthEquity
Hello Ruby. Thank you for sharing both what worked well and where there may be room to improve. We want every member to feel supported and confident when managing their healthcare finances, and your perspective helps us continue working toward that goal. We appreciate your trust in HealthEquity. — HealthEquity Team
Don't bother
Don't bother. The receipts you get from doctors' offices do not provide the level of detail that HealthEquity requires. It's not worth the time to go back and forth between your providers and HE to come up with acceptable documentation. Especially frustrating when it's $30 for a charge that was clearly a dr office.
15 septembre 2026
Avis spontané
Réponse de HealthEquity
Hello Megan. Thank you for taking the time to write a review. We're sorry to hear that your experience was frustrating. We value honest feedback and recognize that there is always room to improve. Hearing directly from the people we serve helps us better understand their experiences and the areas where we can continue to grow. — HealthEquity Team
Was able to speak to a knowledgeable…
Was able to speak to a knowledgeable person not a AI bot
15 septembre 2026
Avis spontané
Réponse de HealthEquity
Thank you for the thoughtful feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you. — HealthEquity Team
The representative made a genuine…
The representative made a genuine effort to resolve my problem and actually did indeed get it fixed.
14 septembre 2026
Avis spontané
Réponse de HealthEquity
Thank you for your kind words! We’re happy to hear that your experience made managing your account feel a little easier. Feedback like yours helps us understand what matters most to our members, and we truly appreciate you sharing it. — HealthEquity Team
If I could give them a zero
If I could give them a zero, I would! My company has used them for years and they work very hard to ensure you can’t use your FSA money. The app
Is useless and the customer service is incompetent. If you are a company looking for a FSA carrier company do not use them!!! Horrible company!
13 septembre 2026
Avis spontané
Réponse de HealthEquity
Hello Cypress, thank you for taking the time to share your experience. We're disappointed to hear that it fell short of expectations. We know how important these moments can be, and we appreciate hearing honest feedback from the people we serve. Your perspective helps us better understand where we can continue to improve.
The helpdesk member was very informed…
The helpdesk member was very informed and was able to help me with two different issue with ease.
11 septembre 2026
Avis spontané
Réponse de HealthEquity
Thank you for the thoughtful feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you. — HealthEquity Team
Account questions answered.
The customer service rep was extremely kind and helpful with ensuring my issue was resolved. Unfortunately, I did not write down her name but she was knowledgeable about the situation and confirmed the details.
11 septembre 2026
Avis spontané
Réponse de HealthEquity
Thank you for taking the time to share your experience! We know managing healthcare finances can feel complicated, so it’s great to hear that your experience with HealthEquity felt straightforward and supportive. We appreciate your trust in us. — HealthEquity Team
Customer service representative helped me!
Customer service representative was able to understand and fix my problem.
10 septembre 2026
Avis spontané
Réponse de HealthEquity
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
Both the online experience and customer…
Both the online experience and customer support are impossible to work with. They forgot to send me an HSA card, and I have no way to pay for anything. Customer support will not help and clearly do not care.
Cannot access EZ reciptes either now and phone calls, emails, live chat, almost always lead to no solutions and no actual human helping you.
This company is cheap and cuts corners. They want large corporation money and could care less about their actual customers receiving the HSA, FSA, and other benefits.
1 septembre 2026
Avis spontané
Réponse de HealthEquity
Hello London. Thank you for sharing your feedback. We're disappointed to hear your experience fell short of expectations and of the difficulties you experienced. We know people trust us with important aspects of their healthcare journey, and we don't take that responsibility lightly. We appreciate you taking the time to let us know about your experience. — HealthEquity Team
The associate agent was very…professional
The associate agent was very knowledgeable, professional, and patient with me.
10 septembre 2026
Avis spontané
Réponse de HealthEquity
Thank you for your kind words! We’re happy to hear that your experience made managing your account feel a little easier. Feedback like yours helps us understand what matters most to our members, and we truly appreciate you sharing it. — HealthEquity Team
Burn your money
In order to use this or look at your account, you have to download a app that doesn't work. Might as well as throw your money in the fire.
10 septembre 2026
Avis spontané
Réponse de HealthEquity
Hello Megan. Thank you for taking the time to write a review. We're sorry to hear that your experience was frustrating. We value honest feedback and recognize that there is always room to improve. Hearing directly from the people we serve helps us better understand their experiences and the areas where we can continue to grow.
The representative that helped me…
The representative that helped me resolve my issue was very courteous, professional, and her willingness to assist was greatly appreciated. Her friendliness made you feel at ease.
10 septembre 2026
Avis spontané
Réponse de HealthEquity
Thank you for the thoughtful feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you. — HealthEquity Team
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