I was unfortunately in desperate need for a second opinion after a disappointing visit to my local GP. I managed to book an online GP, change medication, be referred to a consultant and have that boo... Voir plus
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Lots of doctor video appointments available from 60 minutes in advance. Easy to book and upload images in advance of the video appt. Doctor was pleasant and listened before providing a prognosis and i... Voir plus
L'entreprise a répondu
I have used this service a few times and must admit I have found some of the Doctors to be unhelpful and rude. However, my most recent consultation was excellent the GP was very caring, understandi... Voir plus
L'entreprise a répondu
Easy to book, good amount of convenient appointments available, either phone or video call. Lady doctor was helpful, thorough and had lovely manner.
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À propos de l'entreprise
Écrit par l'entreprise
We help people feel better, faster. HealthHero is a clinic in your pocket, giving you direct access to GPs, counsellors, physiotherapists and other health experts, 24/7. We work with businesses, insurers and healthcare systems to make care simple, affordable and accessible to everyone. We connect you to the right expert, first time, every time. No waiting rooms. No paperwork. No unnecessary steps. Healthcare has not changed in a century. People still wait. Doctors drown in admin. We built HealthHero to fix this. Our smart clinician matching uses technology and real clinical expertise to collect your information, match you instantly to the right professional and handle admin in the background - digital when it should be, human where it counts. We are Europe’s largest digital clinic, trusted by the biggest health systems. We cover 30 million lives in 4 countries. Our 4,000 clinicians deliver over 4 million appointments each year, across 12 connected clinics. From GP to ADHD, it is all here. Healthcare made simple for patients, clinicians and businesses.
Coordonnées de contact
W1H 6DU, London, Royaume-Uni
- info@healthhero.com
- healthhero.com
4,8
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
It was in my time and I got the right…
It was in my time and I got the right result which was best advice and pain killers as I had crushed my foot
18 juillet 2026
Avis spontané
Réponse de HealthHero
Thank you Tanya, we're glad we could help at your appointment time and get you the right advice and treatment for your foot. Hope you're recovering well.
Réponse de HealthHero
Thank you Jan, glad it was easy to book and that your appointment ran exactly to time.
Booking the appointmnet via the app is…
Booking the appointmnet via the app is very convinient when you work and sometimes we can not leave work to see the GP or unable to get a GP appoiintment on a timely manner. I felt the doctor took the time to ask the necessary questions and the recomemndations they made were as expected. Highly recommend this service.
22 juillet 2026
Avis spontané
Réponse de HealthHero
Thank you Soumaya, we're really pleased the app made booking convenient around your work schedule, and that the doctor took the time to ask the right questions and gave you the recommendations you needed. Thank you for the recommendation.
Professional, efficient service
A very professional, efficient service was privided
19 juillet 2026
Avis spontané
Réponse de HealthHero
Thank you, we're pleased you found the service professional and efficient.
Excellent service
Excellent service. Easy to book, appointment call received as booked, great advice offered. Highly recommended.
29 juillet 2026
Avis spontané
Réponse de HealthHero
Thank you Sandra, delighted booking was easy, your appointment call came through as planned, and the advice was helpful. Thank you for the recommendation.
I rang at 10.30pm and the phone was…
I rang at 10.30pm and the phone was answered quickly. A Dr rang me back 30 mins later and answered my health /treatment questions. I couldn’t have asked for anything more, the service was excellent.
29 juillet 2026
Avis spontané
Réponse de HealthHero
Thank you Jane, we're so glad your call was answered quickly even late at night, and that the doctor called back promptly with the answers you needed. Delighted the service met your expectations.
Health Hero makes it really easy to speak with a quality doctor
Health Hero makes it really easy to obtain an online doctor's appointment without travelling to a GP surgery. And the quality of their doctors is first rate. A great service.
29 juillet 2026
Avis spontané
Réponse de HealthHero
Thank you Andrew, we're really pleased it's so easy to get an online GP appointment without the need to travel, and delighted you rate the quality of our doctors so highly.
Excellent service.
28 juillet 2026
Avis spontané
Réponse de HealthHero
Thank you Gerald, we're really pleased you had an excellent experience with us.
Réponse de HealthHero
Thank you Paul, delighted to hear you rate the service as first class.
After struggling with absolutely…
My name is Andrea and after struggling with absolutely everything that has been thrown at me for the last 3 years, i decided to apply for this service. After the first hour i felt better and would totally recommend this. The counsellor was patient, understanding, and listened well. Thank you for this excellent service
27 juillet 2026
Avis spontané
Réponse de HealthHero
Thank you so much for sharing this. We're really glad you found the counsellor patient and understanding, and that things felt better after just the first session. Wishing you all the best going forward, and thank you for such a kind recommendation.
Recommend this service
It was so easy to book a same day appointment and the Dr took time to listen to what I was saying and I didn't feel rushed at all. I would use this service again.
14 juillet 2026
Avis spontané
Réponse de HealthHero
Thank you Tracey, we're really glad it was so easy to book a same day appointment and that you felt properly listened to without being rushed. Delighted to hear you'd use the service again.
What great reviews but I don’t believe…
What great reviews but I don’t believe them!
I don’t have call screening get regular cold calls from companies trying to sell me stuff but apparently this company couldn’t get through to me - really!
I’m going to cancel my policy to a company that is able to use a phone!
1 août 2026
Avis spontané
Réponse de HealthHero
Thank you for sharing this, Roseanna, and we're sorry to hear about your experience. We'd like to look into what happened, please could you contact us at patientexperience@healthhero.com with your policy details so we can investigate and put this right.
Not happy with there psychiatrist the…
Not happy with there psychiatrist the rest of the assement went completely smoothly spoke to lovely lady but the psychiatrist was very low rated and all she did was work me up and make my health worse to the point I punched a whole in the wall even with solid nhs information given would not accept my offer and expect a full refund not just a 250 pounds or I will speak to ur head office and u will be sacked 36 years old not a child
30 juillet 2026
Avis spontané
Réponse de HealthHero
Thank you for your feedback Alex. We're genuinely sorry to hear you've had a difficult experience. We're not able to discuss any individual's care in a public forum, protecting patient confidentiality has to come first. We take every concern seriously and will be reviewing this matter and communicating with you directly.
In the meantime, you can continue to contact the team on patientexperience@healthhero.com if you require any further information.
The compassion and help that I received…
The compassion and help that I received was so reassuring and I can see a clear path forward thanks to the sound advice given to me.
29 juillet 2026
Avis spontané
Réponse de HealthHero
Thank you Lavinia, we're so glad the compassion and support you received felt reassuring and that you now have a clear path forward. Wishing you all the best going ahead.
Peace of mind
Was away and needed help with quick referal - all of which was sorted within a few hours.
Easy booking and listened to.
Thank you
24 juin 2026
Avis spontané
Réponse de HealthHero
Thank you so much, we're really glad we could help sort your referral quickly while you were away. Delighted the booking was easy and that you felt listened to throughout.
The doctor's advice was extremely…
The doctor's advice was extremely helpful in helping me deal with the problem, and I was listened to carefully and every question was answered with professionalism and a good attitude towards me.
15 juillet 2026
Avis spontané
Réponse de HealthHero
Thank you Veronika, we're so pleased the doctor's advice was helpful and that you felt listened to throughout. It's great to hear every question was answered professionally.
Friendly and efficient
Friendly and efficient. The whole process from the intial call, GP telephone appointment booking , the consultation and follow up email from the GP was excellent.
15 juillet 2026
Avis spontané
Réponse de HealthHero
Thank you Andy, we're delighted the whole journey with our Virtual GP service, from booking through to the follow up email, was friendly and efficient.
Benenden saved my holiday!
I would totally recommend the Benenden 24 Hour GP service. When I couldn’t get an appointment with my GP for four days and the symptoms I was experiencing or worsening, I had a phone call within 20 minutes.
The course Centre staff were thoughtful and personable and listened in a compassionate way.
The appointment was very quick with 20 minutes.
The consultant was professional knowledgeable and both listen to My input and responded to it in a way that was more than appropriate. They also thoroughly discussed in detail and explained diagnosis and treatment Options.
I went away with a prescription that made a significant difference and on both occasions that I’ve recently used this, it meant that I was able to continue with my life in ways that would not have happened if I’ve waited for my local GP.
So, thank you Benenden for saving my trip to see Metallica with my best mate and my recent walking holiday with my wife!
Not to mention caring and compassionate conversations with all involved.
Thank you
15 juillet 2026
Avis spontané
Réponse de HealthHero
Thank you so much Neil, what a lovely review. We're so glad the GP service could step in quickly when you needed it, and that the team's care and clear explanations made such a difference. Delighted you didn't miss the Metallica trip or your walking holiday!
Everyone to whom I spoke was kind
Everyone to whom I spoke was kind, caring and knew what they were talking about. They gave me the information I needed and explained it clearly.
1 juillet 2026
Avis spontané
Réponse de HealthHero
Thank you Andy, we're so pleased the HealthHero team came across as kind and knowledgeable. It means a lot to hear the information was clear and helpful.
Quick appointment
Quick appointment, the doctor I spoke to was really helpful and gave good advice. Good to know I could speak to again if needed
14 juillet 2026
Avis spontané
Réponse de HealthHero
Thanks Glyn, glad the appointment was quick and that our doctor gave helpful advice. We're always here if you need us again.
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