Healthyorganicshop Avis 36

Réponse de Healthyorganicshop

25 oct. 2025

We’re truly sorry for the delay and for your frustration. Your package was accepted and scanned by USPS in Westminster, CA 92685 on October 22, and it is currently in transit. Unfortunately, USPS tracking sometimes takes a few days to update after acceptance, even though the item is moving through their network.

Please rest assured that we never scam anyone — we always ship every order and stand behind our service. As we mentioned, if the package is confirmed lost, we will issue you a full refund without hesitation.

We sincerely apologize for the inconvenience and appreciate your patience and understanding.

Réponse de Healthyorganicshop

Actualisé le 14 avr. 2025

Dear everyone,

We are truly sorry if this buyer is upset because we contacted Trustpilot to request the removal of certain words in their review that we felt might be inappropriate for our potential clients to read. Please understand, this was never meant to silence anyone’s voice, but simply to protect our business reputation.

At the same time we submitted that request, we also issued a full refund—including the shipping fee—and sent a replacement product. We even paid extra to ship the replacement via UPS to ensure it would arrive quickly and securely. We genuinely did our best to make things right.

We understand the frustration and respect everyone’s opinion. However, we kindly ask that the buyer consider everything we’ve done. They received a full refund, a replacement product, and professional, polite communication from us throughout. We’ve gone above and beyond what most sellers would do in a similar situation.

At no point have we spoken negatively about the buyer. In all of our messages, we have remained respectful and courteous.

If, after all of this, the buyer still feels their actions are completely justified, we leave it to others to decide who acted fairly in this situation.
Thank you for your time and understanding.
Warm regards,
Healthy Organic Shop

After speaking with the buyer, we’d like to sincerely apologize for the initial misunderstanding. The feedback began with a positive comment—“Package on time, product worked twice”—which led us to believe the 2-star rating may have been an error. However, due to the misunderstanding, the buyer later changed the rating from 2 stars to 1 star.

To address the situation, we offered the buyer a $3 credit in appreciation if it was indeed a mistake and they were willing to update the review. Later, we also offered a full refund after the buyer agreed to remove the feedback, as we were under the impression it may have been submitted unintentionally.

In addition, we arranged for the buyer to return the original item for a full refund and offered a replacement as a gift. The buyer accepted, and we promptly shipped the replacement via UPS 3-Day Select to ensure faster delivery.

At this point, the buyer has received a full refund, and the free replacement is on its way. We’ve done our best to make things right on our end. Ultimately, it’s up to the buyer to decide whether our service met their expectations.

Thank you for giving us the opportunity to resolve the issue. We truly value our customers and appreciate your support.

Réponse de Healthyorganicshop

Actualisé le 17 févr. 2025

Dear Rheanna Perez,
We’re pleased to see that your package was successfully delivered on February 14, 2025, after being routed through Florida and Texas by the postal carrier.
Through our research, we found that postal carriers sometimes transit packages through distant states due to their network of distribution centers. Packages are sorted and routed for efficiency, which can result in unexpected travel paths to ensure timely delivery. While it may seem unusual, this process helps streamline the shipping system.
We appreciate your patience, as the package was delivered within the expected timeframe for this type of transit. We hope you find our explanation helpful in understanding how the postal carrier operates in these uncommon situations.
Thank you for your time and understanding.
Best regards,
Healthy Organic Shop

Réponse de Healthyorganicshop

10 févr. 2025

Hello Everyone,
We are pleased to inform you that the package was delivered at 10:14 AM on February 10, 2025. We have reached out to the buyer today and hope they receive our message. We kindly ask that they update their feedback soon.
Thank you for your understanding.
Best regards,
Healthy Organic Shop

Réponse de Healthyorganicshop

8 févr. 2025

Hello Everyone,
We have reached out to the buyer twice regarding their concern about receiving two items in the same color, but we have not received a response.
To clarify, the boxes contain massagers, and while the images on the packaging are identical due to our manufacturer’s design, each box is clearly labeled with its respective color. It is likely that the buyer only looked at the outer packaging and did not open both boxes before leaving their feedback.
Hopefully, by now, the buyer has checked the contents and noticed the correct colors.
Thank you!
Best regards,
Healthy Organic Shop