We placed an order for hearing aid receivers on 8/23. We paid extra for (express tracked 5-8 day) shipping. On 8/25 it was shipped and arrived in the US on 8/26 our package was received into said... Voir plus
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Lisez les avis des autres
Well incredible-made a same day appointment so easy to do, had wax in both ears treated them the same day but had to go back after 4 days re putting ear drops in. Just finished treatment today both ea... Voir plus
Well after a rocky start to my returns they did sort everything out in the end. Returns accepted and refund gifted. The rocky start was no reply for a returns number. After I rang them they said my em... Voir plus
I had a very difficult time finding the proper wax guards for my Oticon hearing aid. I reached for help to Hear Care Direct, and received an extremely helpful personal answer from Jordan. That led to... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Hear Care Direct provides top-quality hearing aid equipment, catering to the diverse needs of individuals, educational institutions, and businesses. Our mission is to enhance hearing health and improve the quality of life for people of all ages facing hearing challenges. With a steadfast commitment to excellence, we offer a wide range of hearing solutions that embody the latest technological advancements and are designed to meet the specific requirements of the user. Our selection of hearing aids is curated to ensure superior sound clarity, comfort, and durability. Recognizing that each hearing journey is unique, we prioritize providing personalized support to help find the best fit for every individual. Whether it's for personal use, aiding communication in educational settings, or enhancing interaction in the workplace, our products are designed to integrate seamlessly into any environment.
Coordonnées de contact
Royaume-Uni
- sales@hearcaredirect.com
- hearcaredirect.com
3,8
Bien
71 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Got what I wanted
Got what I wanted. Unfortunately the delivery was delayed and you refunded the shipping fee. Thanks
28 mai 2024
Great product and reasonably priced
Great product and reasonably priced. When I reached out to check the timing of my shipment, they replied in a day!
I will buy again!
23 mai 2024
Fast service
3 mai 2024
Got a good price on my charger and had…
Got a good price on my charger and had my questions answered straight away. Took over a week to arrive, but then it stated up to 10 working days and I didn't need it quickly, so no issue. Good comms throughout!
18 mai 2024
Avis spontané
Delivery took 3 weeks!
Delivery took 3 weeks!
I emailed several times in questioning and no response!
8 mai 2024
Réponse de Hearcaredirect
Hi Marco,
I’m sorry to hear you’re still waiting for your order. Unfortunately when you ordered we had just sold the last Oticon domes, we normally have a 1 day turn around time to get these domes to us from the supplier, however Oticon had some delays in getting our order to us causing us a bit of a backup in our Oticon orders.
I tried to reach you via the email address you used when placing the order on the 7th, 15th & 16th of May to offer you compensation for the delays in your order and also keeping you updated along the way.
If you could check your inbox and junk email for these emails or reach out to us again I would love to talk to you and see how we can make it right.
Kind regards,
Jack
After being let down by a big brand…
After being let down by a big brand chain (not going to name but you’d know them) I decided to try my luck online. Honestly I don’t usually write reviews but after the service I received from Jack at customer support I wanted to. I initially reached out for help as I was having trouble with my hearing aid. I wasn’t sure if it was the hearing aid or the charger. However within a few minutes Jack had diagnosed the issue and advised the right replacement part. Which I received in no time. Brilliant help, brilliant service. Thankyou Jack.
27 mars 2024
Avis spontané
Great product and outstanding service…
Great product and outstanding service with fast delivery
1 avril 2024
Quick and easy, fast delivery
Ordered from here for a relative, order arrived quickly and was well packaged. I Will be using them again in the future.
10 avril 2024
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