Absolute disgrace!!! After asking for a £30 refund they send this email Hi Tracy, Thanks for reaching out. To support our small team, we kindly ask you to leave a positive review (5 stars)... Voir plus
L'entreprise a répondu
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I had issues convincing them I had account and wanted to cancel. This is a direct quote from their email to me: Hi Margret, Thanks for reaching out. We provide monthly access to ou... Voir plus
L'entreprise a répondu
I have looked at the app and decided that it’s not what I’m looking for . I reached out to the company and they decided that they would cancel my subscription Of which I’m great full for. A quick resp... Voir plus
L'entreprise a répondu
This app has the potential to to me amazing. Technology is not there yet, since Apple Watches cannot measure glucose yet, you’d need to manually enter your data.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
HeartBit is a personal wellness companion designed to help you understand how your body feels throughout the day. We know how overwhelming health tracking can become — endless numbers, conflicting advice, and dashboards that leave you more confused than informed. HeartBit is built on a different idea: that paying attention to your body should feel calm, clear, and genuinely useful. Built for iPhone and Apple Watch, our widgets turn your current state into something you can read at a glance. Instead of raw numbers, you see friendly characters reflecting how you are right now — whether your body is calm, energized, under pressure, or simply asking for a pause. HeartBit brings together the essential signals that shape your day: stress, energy, heart, and glucose trends. It draws on your Apple Watch and Apple Health data. If you care about your long-term wellbeing, HeartBit is made for you.
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2,8
Moyen
126 avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Les gens ont aussi consulté
The App does NONE of the advertised new…
The App does NONE of the advertised new features, just the same old heart rate.
You don't respond to help requests.
Cancel and refund or fix
Ross
13 avril 2026
Réponse de Heartbit
Ross, we're really sorry the app isn't meeting your expectations and that you haven't heard back from us. That's not the experience we want for you. Please email help@heartbit.app with your account details so we can personally look into the missing features you're expecting.
The HeartBit Team
Your app has too many hidden charges so…
Your app has too many hidden charges so therefore I canceled it and got no confirmation that has been canceled, but I have deleted my account with you and we never do business again and I’ve recommend other people not to do business with you
16 avril 2026
Réponse de Heartbit
We're truly sorry you had this experience and understand your frustration with the cancellation process. There are no hidden charges in HeartBit — all subscription terms are clearly shown before purchase, but we take your concerns seriously. Please email us at help@heartbit.app so we can verify your cancellation status and help resolve any billing questions you have.
The HeartBit Team
We’re not there yet!
This app has the potential to to me amazing. Technology is not there yet, since Apple Watches cannot measure glucose yet, you’d need to manually enter your data.
8 avril 2026
Réponse de Heartbit
Thanks for giving HeartBit a try, Mayra. You're absolutely right that glucose tracking isn't built into Apple Watch hardware yet, but we're excited about the manual logging feature helping you see how glucose correlates with your HRV and heart rate patterns in the meantime. We'd love to have you back as wearable tech continues to evolve!
The HeartBit Team
I have received very good customer…
I have received very good customer service from the team!
14 avril 2026
Réponse de Heartbit
Hi Ahmed!
Thank you so much for the kind words! We're thrilled to hear our team could help you out. If you're enjoying the app, we'd love it if you could share it with your friends!
The app work but not what I need may be…
The app work but not what I need may be great for someone else
13 avril 2026
Réponse de Heartbit
Thanks for giving our app a try, Anthony! We appreciate your honest feedback. If you ever want to explore more customization options in the future, we'd love to have you back – and feel free to share it with anyone who might find it useful!
La aplicación no funciona
La aplicación no funciona. Pedí la cancelación de la suscripción de inmediato y se negaron a hacerla. Me exigían que primero les hiciera una review de 5 estrellas, y luego me harían el reembolso. Eso es un chantaje. Ahora aceptaron a devolverme la mitad, con lo cual me robaron la otra mitad.
Esto es un fraude.
9 avril 2026
Réponse de Heartbit
Lamentamos mucho que hayas tenido esta experiencia tan frustrante. Jamás pedimos reseñas a cambio de reembolsos, eso va completamente en contra de nuestros valores, y queremos investigar qué sucedió exactamente en tu caso. Por favor escríbenos a help@heartbit.app con los detalles de tu comunicación con nosotros para que podamos resolver esto de inmediato.
The HeartBit Team
I had a great experience with this…
I had a great experience with this company. The support team was responsive and worked with me to resolve my issue quickly. I appreciate the professionalism and communication throughout the process. I would definitely recommend their service to others.
1 avril 2026
Avis spontané
Réponse de Heartbit
We're so glad the team could help you out quickly! It means a lot that you noticed the care we put into staying responsive and keeping you in the loop. If you know anyone who'd benefit from tracking their heart health, we'd love for you to share HeartBit with them.
The HeartBit Team
Great Communication & Followup
I found their professional replies and followup excellent. It can be scary committing to an app without understanding fully what it involves and this team made that process seamless.
10 avril 2026
Réponse de Heartbit
We're so glad we could make you feel confident in your choice, Joanne! Clear communication is everything to us, especially when it comes to something as personal as your health data. If you know anyone else who'd benefit from better heart health insights, we'd love for you to share your experience with them.
The HeartBit Team
Responded quickly when I asked for…
They responded quickly when I asked for a refund.
8 avril 2026
Avis spontané
Réponse de Heartbit
We're really glad we could help you quickly, Richard! If you ever decide to give HeartBit another try, we'd love to have you back. Feel free to share the app with anyone who might benefit from tracking their heart health.
The HeartBit Team
Fraud Alert- Heartbit
I was charged 3 times in the app. It doesn’t do much but charges a lot of money for it. I was NOT impressed and after I realized I was charged $36.98. I asked for a refund of the final $29.99 and all the company did was cancel my account, at my request, but no refund. Do not get caught in this FRAUD!
8 avril 2026
Réponse de Heartbit
We're really sorry this happened and understand how frustrating unexpected charges are. This isn't the experience we want anyone to have. Please email us at help@heartbit.app with your account details so we can look into the billing.
The HeartBit Team
A money making scam
I downloaded the app and was charged 99 p. Then followed other payments for varying amounts. No where did I see any detail of a subscription or direct debit. The bank declined a payment of 29.99 and blocked my card but still Heart.bit takes money or attempts it. The email address given to me by the bank was returned undelivered. Trying to cancel or get your money back is a marathon. The app promises much and only delivers costs and aggravation.
29 mars 2026
Avis spontané
Réponse de Heartbit
Mr. Poulter, we're truly sorry for the frustration and confusion around the charges. This isn't the experience we want anyone to have with HeartBit. Please email us directly at help@heartbit.app with your account details so we can sort this out immediately and address the billing concerns you've raised.
The HeartBit Team
Réponse de Heartbit
Thanks so much, Jenny! We're really glad the app feels intuitive and that our support team could help you out. If you're enjoying HeartBit, we'd love for you to share it with anyone who might benefit from keeping an eye on their heart health.
The HeartBit Team
Terrible experience …
Terrible experience. Unable to cancel subscription. Constant error. Made contact with them, couldn’t find me! Took €29.99 from my account. Emailed them again. Promised to refund me if I screenshot and sent them a 5 star review from trustpilot which I did and they are now ignoring me. Would not recommend at all and would give no stars if that was an option.
1 avril 2026
Réponse de Heartbit
Deirdre, we're truly sorry for this frustrating experience and the confusion around your subscription and refund. This doesn't reflect the service we aim to provide, and we want to make it right immediately. Please email our team at help@heartbit.app with your account details and payment receipt so we can resolve this properly.
The HeartBit Team
Excellent information recorded
Excellent information recorded, a great app for all your records
7 avril 2026
Réponse de Heartbit
Graham, we're so glad the app is giving you the comprehensive tracking you need! It means a lot that you're finding value in how we organize your health data. Feel free to share HeartBit with anyone who'd benefit from better heart health insights!
The HeartBit Team
It says .99 charge
It says .99 charge. It charged me 6 and on top of that my track buddy that I wanted, wasn’t available after I set everything up. It advertises Hello Kitty but she is not available, instead they have duplicates of others.
4 avril 2026
Avis spontané
Réponse de Heartbit
We're really sorry for the confusion about pricing and the missing content you were looking for. That's completely frustrating, especially when you were excited about a specific feature. Please email us at help@heartbit.app with your account details so we can sort out the billing issue and help you get the watch face you wanted.
The HeartBit Team
Fraudulent company
Fraudulent company. I realised immediately I had downloaded this app that it wasn’t compatible with my old Apple watch. I deleted the app and emailed the company twice but they still continue to charge and debit my account..initially £6.99 and today £29.99. They now want £89.99 to cancel my subscription that I never started!
4 avril 2026
Avis spontané
Réponse de Heartbit
Angie, we're really sorry you've been charged when the app didn't work for you. That's absolutely not okay, and we want to make this right immediately. Please email help@heartbit.app with your account details so we can consider a full refund and stop any further charges.
The HeartBit Team
Too bad I can’t give it zero stars
Too bad I can’t give it zero stars. This is a scam. It said Freeb download . Then said $0.99. I agreed to the $0.99. When I clicked ok it changed to $6.00 before I could stop the purchase. My credit card was charged $1.99 and $6.09 and they informed me I would be charged another $29.99 in 2 weeks. I emailed to cancel but something tells me this will not be the end of it.
Also, their advertising is false. The Apple watch doesn’t have the capabilities they claim. Lesson learned. I was scammed.
25 mars 2026
Avis spontané
Réponse de Heartbit
Rita, we're truly sorry this happened. This sounds like a confusing experience with the trial and pricing, and we want to make it right. Please reach out to help@heartbit.app with your account details so we can cancel everything immediately and sort out the charges.
The HeartBit Team
Réponse de Heartbit
We're thrilled you're finding the app easy to use! It means a lot that you'd recommend HeartBit to others. If you know anyone tracking their heart health, we'd love for you to share it with them.
The HeartBit Team
Not happy with the application and I…
Not happy with the application and I guess the aim is mainly commercial
26 mars 2026
Réponse de Heartbit
We hear your frustration and we're sorry the app didn't meet your expectations. We're genuinely focused on helping people understand their heart health better, but we clearly missed the mark for you. Please reach out to help@heartbit.app so we can understand what went wrong and make it right.
The HeartBit Team
Amazing customer service
Amazing customer service. They were quick to answer any questions. Product itself is very good and compliments my IPhones health app as well. Highly recommend
31 mars 2026
Réponse de Heartbit
Anthony, we're so glad our team could help you quickly and that HeartBit is working well alongside your Health app. It's exactly what we're aiming for. If you know anyone else tracking their heart health, we'd love for you to share HeartBit with them.
The HeartBit Team
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