Absolute disgrace!!! After asking for a £30 refund they send this email Hi Tracy, Thanks for reaching out. To support our small team, we kindly ask you to leave a positive review (5 stars)... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I had issues convincing them I had account and wanted to cancel. This is a direct quote from their email to me: Hi Margret, Thanks for reaching out. We provide monthly access to ou... Voir plus
L'entreprise a répondu
I have looked at the app and decided that it’s not what I’m looking for . I reached out to the company and they decided that they would cancel my subscription Of which I’m great full for. A quick resp... Voir plus
L'entreprise a répondu
This app has the potential to to me amazing. Technology is not there yet, since Apple Watches cannot measure glucose yet, you’d need to manually enter your data.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
HeartBit is a personal wellness companion designed to help you understand how your body feels throughout the day. We know how overwhelming health tracking can become — endless numbers, conflicting advice, and dashboards that leave you more confused than informed. HeartBit is built on a different idea: that paying attention to your body should feel calm, clear, and genuinely useful. Built for iPhone and Apple Watch, our widgets turn your current state into something you can read at a glance. Instead of raw numbers, you see friendly characters reflecting how you are right now — whether your body is calm, energized, under pressure, or simply asking for a pause. HeartBit brings together the essential signals that shape your day: stress, energy, heart, and glucose trends. It draws on your Apple Watch and Apple Health data. If you care about your long-term wellbeing, HeartBit is made for you.
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2,8
Moyen
126 avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Les gens ont aussi consulté
scam!!
I Downloaded the application and the charged me $.99 and immediately $6.99 more … the application doesn’t work and it doesn’t do what they say it supposed to do .. so a couple days later, I deleted the application … today they tried to charge me $29.99 more … I was forced to cancel my credit card and report this scam application … I am going to send a letter to Apple to remove this scam application … it’s crazy
28 mars 2026
Avis spontané
Réponse de Heartbit
Jaime, we're truly sorry for the frustration this has caused. The multiple charges you're seeing aren't right, and we need to get to the bottom of what happened with your billing. Please email us directly at help@heartbit.app with your account details so we can investigate this immediately, stop any future charges, and process a full refund.
The HeartBit Team
Cancellation
I did not use this, but I was repeatedly charged. When I went to the account it said Free. The response I received to cancel and refund was great, and quickly handled.
24 mars 2026
Réponse de Heartbit
Thanks for sharing your experience, Kathy. We're glad our team could sort out the billing situation quickly for you. If you ever want to give HeartBit another try, we'd love to show you what the app can do for your heart health.
The HeartBit Team
Don’t use
Don’t use - I think they are not reputable.
Have taken funds although only in free trial period and ‘can’t find’ my account. Won’t respond to emails
22 mars 2026
Avis spontané
Réponse de Heartbit
We're really sorry this happened to you, Denise. This sounds incredibly frustrating, and we want to make it right immediately. Please email us directly at help@heartbit.app with any details you have so we can track down what went wrong and sort out the charge.
The HeartBit Team
HeartBit app
Signed in for 99p within a matter of seconds took £6 as well then found out 30 quid a month sent one email got no reply sent another email and they've now cancelled but still didn't give a mythic pound back sorry it should be made to be more aware of how much they're gonna charge you before they've got your details they scan free money for note
9 mars 2026
Avis spontané
Réponse de Heartbit
We're really sorry you felt caught off guard by the charges, Mike. That's not the experience we want anyone to have. Please email us at help@heartbit.app with your account details so we can properly look into the billing and sort this out for you directly.
The HeartBit Team
Able to contact support team and able…
Able to contact support team and able to rectify any issues that I had
17 mars 2026
Réponse de Heartbit
So glad we could help sort things out for you, Francis! If anything else comes up, we're always here. Feel free to share HeartBit with anyone who might benefit from better heart health tracking.
The HeartBit Team
Réponse de Heartbit
We're so glad our team could help! Your kind words mean the world to us. If you know anyone who'd love better heart health insights, we'd appreciate you spreading the word.
The HeartBit Team
AVOID, AVOID, AVOID!
AVOID, AVOID, AVOID! DO NOT DOWNLOAD THIS APP!
Downloaded the app, then saw that a monthly payment of £23 was being taken. Hadn't seen this right away, so I've now asked for a refund, as I've not used the app at all. They refused, saying they have given me 50% of my most recent payment but will not refund any more.
You don't get any email reminders or copy invoices. The app is massively overpriced, and the fact that they take a monthly fee without sending a receipt or invoice just shows that they are relying on people not realising the payment is being taken until it's too late. This is a total con! VERY BAD TO DEAL WITH AND JUST AFTER YOUR MONEY
12 mars 2026
Avis spontané
Réponse de Heartbit
We're truly sorry you had this experience with our billing, David. We understand how frustrating it is to discover unexpected charges, and we should have made the subscription terms clearer from the start. Please reach out to help@heartbit.app with your account details so we can review your specific situation and see how we can make this right.
The HeartBit Team
I did not realise it was £30 a month…
I did not realise it was £30 a month and can’t find a way to cancel the subscription, I have emailed their help line 3 times to request cancellation with no response.
They have collected 2 payments but the app says I don’t have a subscription?
Please refund me and cancel my invisible subscription or I will contact my credit card for help.
Thanks
11 mars 2026
Avis spontané
Réponse de Heartbit
Jean, we're really sorry for the confusion and frustration this has caused. Please send us your account details at help@heartbit.app and we'll sort out both the subscription issue and the refund right away. We should have responded to your emails sooner, and we'll make this right.
The HeartBit Team
Best app to monitor your heart beat and…
Best app to monitor your heart beat and blood pressure and I would recommend this to anyone who is looking for something like this
25 février 2026
Réponse de Heartbit
Thanks so much, Kamal! We're really glad HeartBit is helping you stay on top of your heart health. If you know anyone else who'd benefit from tracking their HRV and heart rate, we'd love for you to share the app with them!
The HeartBit Team
Réponse de Heartbit
Es tut uns leid, dass der Preis Sie enttäuscht hat. Wir verstehen Ihre Frustration und würden gerne mehr über Ihre Erwartungen erfahren. Bitte schreiben Sie uns an help@heartbit.app, damit wir gemeinsam eine Lösung finden können.
Das HeartBit Team
Payment taken for “free” app.and subsequent suggestion for a positive review.
Received from HeartBit support 18:2:26
when I asked for the payment taken for free app. I have no idea about the app as I decided I didn’t need it as I’m not diabetic. So the review is for the app managers/ceo. I sincerely hope the refund doesn’t cost me the monies taken for the “free” app.
“Hi D,
Thanks for reaching out.
To support our small team, we kindly ask you to leave a positive review (5 stars) on Trustpilot before we proceed with your refund.
You will receive the link to leave a review within 5 minutes to your email.
Once you’ve done this, please send us a screenshot so we can immediately issue your refund.
We really appreciate your help!
Best regards,
Support Team”
18 février 2026
Réponse de Heartbit
Hi Donna, we're really sorry this happened. That message absolutely does not represent how we operate, and we've launched an immediate investigation into this. Please email help@heartbit.app directly so we can process your refund right away with no conditions attached.
The HeartBit Team
I downloaded thi app that never worked…
I downloaded thi app that never worked but I was chhargert in 3 transactions
14 february 2026 29.99 GBP.
09 february 2026 0.99 GBP
09 february 2026 6.00 GBP
I want my money back
14 février 2026
Avis spontané
Réponse de Heartbit
We're really sorry the app didn't work for you and that you were charged. Please email help@heartbit.app with these transaction details so our team can look into this right away. We want to make this right.
The HeartBit Team
Réponse de Heartbit
So glad we could help you out quickly, Coco! We designed HeartBit to be as straightforward as possible. If anyone you know could benefit from better heart health insights, we'd love for you to share the app with them!
The HeartBit Team
I am not using Apple Watch anymore
I am not using Apple Watch anymore. Want to cancel the subscription but cannot just do it. I am using a correct email address I used to create the account but it on the website it say "user not found"
11 février 2026
Avis spontané
Réponse de Heartbit
We're really sorry you're stuck like this — that's frustrating. Please email us directly at help@heartbit.app with your account details, and we'll cancel your subscription and sort out any billing immediately. We'll make sure this gets resolved for you ASAP.
The HeartBit Team
Thank you for refunding my money when I…
Thank you for refunding my money when I asked you to very prompt
9 février 2026
Réponse de Heartbit
We're really glad we could help you out quickly, Lorraine! If you ever decide to give HeartBit another try, we'd love to have you back.
The HeartBit Team
Was easy to work with and very helpful!
5 février 2026
Réponse de Heartbit
So glad the experience was smooth for you, Adrianne! We're here whenever you need us. Feel free to share HeartBit with anyone who might benefit from better heart health tracking.
The HeartBit Team
Very helpful and understanding with my…
Very helpful and understanding with my query.
29 janvier 2026
Avis spontané
Réponse de Heartbit
So glad we could help! It's always our goal to make sure every question gets the care it deserves. If you find HeartBit useful, we'd love if you shared it with friends who might benefit too!
The HeartBit Team
FRAUD ALERT
FRAUD ALERT
Charged 99p, £6.00 and £29.99 for an app I don’t even have?? No subscription anywhere on my phone, no email paper trail. Tried to contact by phone and it’s a wrong number. Cancelled all payments with my credit card and reported as fraudulent activity.
29 janvier 2026
Avis spontané
Réponse de Heartbit
We're really sorry this happened to you, Melanie. This sounds incredibly frustrating, and we want to help sort it out immediately. Please email us at help@heartbit.app with your account details so we can investigate these charges and get this resolved for you.
The HeartBit Team
They charged me $.99 for free trial
They charged me $.99 for free trial, then right away charged me $6.00. When I emailed asking for a refund they said free trials are not refundable. I said $.99 was the free trial, but they wouldn’t refund my $6.00. I am reporting them.
24 janvier 2026
Avis spontané
Réponse de Heartbit
Sandra, we're truly sorry for the confusion about the charges. That's not the experience we want anyone to have. Please email us directly at help@heartbit.app with your account details so we can look into this immediately and make it right.
The HeartBit Team
Frauds
Frauds. They charged me $9.99 when they offered a 99 cents trial. They have no cancel options and they charged another unexplained $3.00 to my credit card thus far.
26 janvier 2026
Avis spontané
Réponse de Heartbit
We're truly sorry for the confusion and frustration with the charges. This isn't the experience we want anyone to have. Please email us at help@heartbit.app with your account details so we can look into what happened and make this right immediately.
The HeartBit Team
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