Absolute disgrace!!! After asking for a £30 refund they send this email Hi Tracy, Thanks for reaching out. To support our small team, we kindly ask you to leave a positive review (5 stars)... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I had issues convincing them I had account and wanted to cancel. This is a direct quote from their email to me: Hi Margret, Thanks for reaching out. We provide monthly access to ou... Voir plus
L'entreprise a répondu
I have looked at the app and decided that it’s not what I’m looking for . I reached out to the company and they decided that they would cancel my subscription Of which I’m great full for. A quick resp... Voir plus
L'entreprise a répondu
This app has the potential to to me amazing. Technology is not there yet, since Apple Watches cannot measure glucose yet, you’d need to manually enter your data.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
HeartBit is a personal wellness companion designed to help you understand how your body feels throughout the day. We know how overwhelming health tracking can become — endless numbers, conflicting advice, and dashboards that leave you more confused than informed. HeartBit is built on a different idea: that paying attention to your body should feel calm, clear, and genuinely useful. Built for iPhone and Apple Watch, our widgets turn your current state into something you can read at a glance. Instead of raw numbers, you see friendly characters reflecting how you are right now — whether your body is calm, energized, under pressure, or simply asking for a pause. HeartBit brings together the essential signals that shape your day: stress, energy, heart, and glucose trends. It draws on your Apple Watch and Apple Health data. If you care about your long-term wellbeing, HeartBit is made for you.
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2,8
Moyen
126 avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Ripper din konto
Det rent svindel. App’en kan ingenting. Trækker 30 dollars fra din konto om måned. Kan ikke stoppes eller siges op. Skamløst at Appel lukker dem ind.
Tak for jeres svar, men I har svindlet mig en gang. Hvis I får mit kontonummer gør I det igen.
En gang var mere end rigeligt.
19 juillet 2025
Avis spontané
Réponse de Heartbit
Vi beklager dybt den oplevelse, du har haft. Dette burde aldrig være sket, og vi forstår din frustration. Skriv venligst til help@heartbit.app med dine kontooplysninger, så kan vores team hjælpe dig med at få dette løst med det samme.
The HeartBit Team
Poor comms
Poor comms, ignored my cancellation instructions they are scammers!!!!
28 juillet 2025
Avis spontané
Réponse de Heartbit
We're truly sorry you felt ignored, and that's not the experience we want anyone to have. Please email help@heartbit.app with details of your cancellation request so we can review what happened and sort this out properly. We'll take a close look at your account and help resolve this.
The HeartBit Team
Misleading app and then without warning…
Misleading app and then without warning the take 29.99 out you account. Inability to contact some one to cancel subscription. Notified bank and also cancelled via the app. Reported as fraudulent
30 juin 2025
Avis spontané
Réponse de Heartbit
We're truly sorry for the frustration with the unexpected charge and the difficulty reaching us. Please email help@heartbit.app right away with your account details so we can review your refund request and sort this out properly. We take these concerns seriously and want to make this right.
The HeartBit Team
Total waste of time and unable to stop…
Total waste of time and unable to stop payments being pulled from my account
20 juin 2025
Avis spontané
Réponse de Heartbit
We're really sorry you've had this frustrating experience with billing. Please reach out to us directly at help@heartbit.app with your account details, and our team will help you stop the charges right away.
The HeartBit Team
They are dodgy
They are dodgy , subscribe one with fuzzy information. I have grave doubts about them .
10 juin 2025
Avis spontané
Réponse de Heartbit
We're truly sorry you felt misled during signup. That's not the experience we want anyone to have. Please email us at help@heartbit.app with your account details so we can address your concerns directly and help resolve this.
The HeartBit Team
Don’t use it, it’s a scam
It’s a scam to take £29.99 a month from customers after a small initial sign up fee.
They don’t have the courtesy to send you information about the upcoming payments that they are going to take from you.
The App itself is difficult to use and doesn’t give you the promised monitoring.
12 juin 2025
Avis spontané
Réponse de Heartbit
Andrew, we're genuinely sorry you've had this experience. We take billing transparency seriously and want to make this right for you. Please email us at help@heartbit.app with your account details so we can review your refund request and address the app issues you're facing.
The HeartBit Team
Great experience
Had my doubts while looking at the ad but after few days of use got really used to it
Didn't think I would need any new health app but I found features provided very useful
- There's a bit of a lag
+ Great way to track health stats
8 juin 2025
Avis spontané
Réponse de Heartbit
Thanks so much, Jason! Really glad the health tracking features won over your initial doubts. We're working on improving the lag issue you mentioned, so keep an eye out for updates. If you know anyone who'd benefit from better heart health insights, we'd love for you to share HeartBit with them.
The HeartBit Team
Got what I wanted from it
As said in the title got everything I wanted from the app
There's a little "ping" from phone to watch but it didn't bother me. Use it everyday now
6 juin 2025
Avis spontané
Réponse de Heartbit
Thank you for sticking with HeartBit! We're glad the app delivers what you need.. Feel free to share the app with friends who care about their heart health!
The HeartBit Team
I cancelled this subscription 4 weeks…
I cancelled this subscription 4 weeks ago but they still keep taking money from my account. I’ve had to report them to my bank as fraudulent
9 juin 2025
Avis spontané
Réponse de Heartbit
We're really sorry this happened. This is absolutely not the experience we want anyone to have. Please email us right away at help@heartbit.app with your account details so we can sort this out and review your refund request immediately.
The HeartBit Team
I would give it o stars if I was able…
I would give it o stars if I was able to.
This app took £29.99 from my bank account without my authorisation.
I did get in touch and they stated that it was in the agreement when downloading the app. The app is misleading g about the blood glucose monitor, therefore it’s a scam.
I have unsubscribed and notified my bank as a fraud and also suspended my card.
Warning do not download the app.
27 mai 2025
Avis spontané
Réponse de Heartbit
Hi Brenda, we're really sorry this happened. We never want anyone to feel misled or charged unexpectedly. Please email us at help@heartbit.app with your account details so we can review your refund request and look into what went wrong.
The HeartBit Team
Réponse de Heartbit
We're truly sorry you had this experience, Rhona. We take these concerns very seriously and would like to understand what happened so we can address it directly. Please reach out to help@heartbit.app with details about your situation so our team can investigate and help resolve this for you.
The HeartBit Team
I did not have the luxury of…
I did not have the luxury of downloading the app, but my bank statement showed they had taken a payment from my bank, !how!
16 mai 2025
Avis spontané
Réponse de Heartbit
We're sorry this happened to you, David. This sounds frustrating and we want to look into it right away. Please email us at help@heartbit.app with your bank statement details so we can investigate and sort this out.
The HeartBit Team
This is a scam
This is a scam. You pay the 6.99 through Apple Pay for the download of the app and then you have to set up an account to understand what the app can and can’t do. It does not monitor glucose level on your watch without a medical device to connect to. This is not spelled out in the add. Next thing you know you are charged 29.99 a month. When you go to cancel the subscription it says your email address does not exist in its account. Auto emails come back - no way to contact them direct to cancel the account.
3 mai 2025
Avis spontané
Réponse de Heartbit
Hi Victor, we're really sorry you had this experience. First, to be clear: HeartBit is designed for heart rate and HRV tracking on Apple Watch, not glucose monitoring. Please email us at help@heartbit.app with the email you used and we'll help you sort out the cancellation and review your refund request right away.
The HeartBit Team
We never signed up for the product
We never signed up for the product, but somehow we were still billed. Have made several attempts to get a refund and all we get is a standard reply on how to cancel. I have zero trust in this company from our experience. I need a reply.
4 avril 2025
Avis spontané
Réponse de Heartbit
George, we're really sorry this happened to you. We take billing concerns seriously and want to make this right. Please email help@heartbit.app with your details so our team can personally review your refund request and resolve this.
The HeartBit Team
Charging $29.99 without consent
Charging $29.99 without consent. No way to reach out to them.
2 mai 2025
Avis spontané
Réponse de Heartbit
We're sorry this happened. We take billing concerns very seriously and want to help you resolve this right away. Please email us at help@heartbit.app with your details so we can review your case and work this out.
The HeartBit Team
Had to give 1 star but did not deserve…
Had to give 1 star but did not deserve that right load of crooks do not trust at all still having problems keep talking money from my credit card have for some thing I never received
22 avril 2025
Avis spontané
Réponse de Heartbit
Graham, we're really sorry you've been charged without getting what you expected. That's not right, and we want to make this right for you. Please email us at help@heartbit.app with your account details so we can review your case and sort out the billing issue immediately.
The HeartBit Team
Just cancelled my credit card because…
Just cancelled my credit card because of the same fraudulent charge. Such a pain. Can't these people get a real job??
NOTE: You’ve now responded 1 year later. Are you kidding me?? (Original complaint was April 20, 2025)
19 avril 2025
Avis spontané
Réponse de Heartbit
We're really sorry you experienced this frustrating situation with an unexpected charge. We take billing concerns seriously and want to make this right. Please email us at help@heartbit.app with your details so we can review your case and help resolve this.
The HeartBit Team
Se trata de un fraude peligroso
Presenta publicidad engañosa: Afirma medición de niveles plasmáticos de glucosa desde el AppleWatch, cuando únicamente ofrece la posibilidad de ir introduciendo mediante teclado los niveles que se obtengan desde glucómetro externo o analítica. Además, incita la adquisición directa desde el propio anuncio (en redes), de manera que se elude la información de opiniones negativas (casi unánimes) y de que se trata de una suscripción recurrente, de la que se está abonando únicamente el primer mes. Muy peligroso por la manipulación que realizan para suscribirse sin casi percatarse de ello.
16 mars 2025
Avis spontané
Réponse de Heartbit
Lamentamos profundamente que hayas tenido esta experiencia y entendemos tu frustración. HeartBit es una app de monitoreo de frecuencia cardíaca y variabilidad (HRV), no mide glucosa en sangre directamente desde el reloj. Por favor escríbenos a help@heartbit.app con los detalles de tu caso para que podamos revisar tu solicitud de reembolso.
El equipo de HeartBit
We canceled the subscription but they…
We canceled the subscription but they are still charging us, and will not return our money. We have now had to put blocks on our CC and bank accounts.
6 janvier 2025
Avis spontané
This is a fraudulent site
This is a fraudulent site, they take US$29.99 monthly without your consent or approval.
STEER CLEAR AND DO NOT CLICK ON ANTHING ON THEIR SITE.
5 février 2025
Avis spontané
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