We ordered a new boiler for our hot water tap. The advice on the phone was first class. Ordered online in minutes great communication via email and a post free delivery the next day. 100% can not reco... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Have only just placed an order so cannot comment on delivery and quality of the item ordered. The price, however, was competetive and the ordering process was easy.
This is the second Isolar Boost I have bought from Heatershop UK; this one for my daughter who has a new solar PV installation. My existing one has saved 64 kw since it was fitted on 25 Aug. Piping... Voir plus
Absolutely excellent customer service from Heater Shop. I contacted them this morning about a radiator I had bought from them in 2023 which had failed, and within minutes Tracey had replied and pro... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Heater Shop, we specialise in supplying premium and budget electric heaters and electric heating solutions, including high efficiency Elnur, Haverland & Rointe electric radiators and electric towel rails. As standard we offer free next-day delivery to most of England, Scotland & Wales, free design service including accurate heat loss calculations and a price match policy - we won't be beaten on price. Call 01473 276686 and speak to us today.
Coordonnées de contact
Edison House, Edison Close, IP3 9GU, IPSWICH, Royaume-Uni
- 01473 276686
- sales@heatershop.co.uk
- heatershop.co.uk
4,6
Excellent
568 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 55 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great price & plenty of stock
Easy to use website, plenty of stock and really great prices compared to electrical wholesalers and other heating suppliers.
17 octobre 2025
Avis spontané
Réponse de Heater Shop
Thanks for the fantastic rating! We’re glad we could provide a positive experience and truly appreciate the 5 stars.
Brilliant Service
Brilliant Service. Paid for the goods by PayPal without any problems. Ordered for next day delivery. The Geater Shop is a great company to deal with
16 octobre 2025
Avis spontané
Réponse de Heater Shop
Thank you for the 5-star rating! We’re thrilled you had a good experience, and we really appreciate you taking the time to rate us.
Simple clear process.
10 octobre 2025
Avis spontané
Réponse de Heater Shop
Thank you! Your 5-star rating means a lot to our team.
Réponse de Heater Shop
Thanks for the glowing rating!
Great price & delivered on time
Great price & delivered on time, thats all you can ask for these days. Hopefully a great product to but not tried it yet
26 septembre 2025
Avis spontané
Réponse de Heater Shop
Your review just made our day! We’re so glad to know you’re satisfied, and we truly appreciate your support.
Beware of Next Day delivery promise - check carefully for the actual delivery day
Promised next day delivery even thought it 10.00pm night when I ordered. Company argued that they meant orders before 3pm but this was not clear on their website. There is a counter up to 3pm but if you order later, as I did, the counter is not there. There is one other prompt about the time during the ordering process but it is possible to complete the purchase without seeing this because it is below the continue or payment buttons and one must scroll down to see it. Meanwhile, at the top of the page in clear view on every page is a logo stating Next Day Delivery. I have alerted the company to this change required to their webpages so as not to mislead customers.
DHL used for delivery and they failed to deliver even on what Edison House said was the next day.
When delivered DHL did not follow instructions to put in porch and reported that I signed for the package when no-one was in and it was left outside of the door.
26 septembre 2025
Avis spontané
Réponse de Heater Shop
Thank you for your feedback. We’re very sorry to hear about the issues you experienced with the delivery and that DHL did not follow your instructions as expected. We completely understand how frustrating that must have been.
Just to clarify, our next working day delivery applies to orders placed before 3pm, and our website does show a live countdown to the daily cut-off time. As your order was placed after 10pm, it was processed the following working day, in line with the service we advertise.
That said, we sincerely apologise for the additional delay caused by DHL and the way the parcel was handled on delivery. While this was unfortunately outside of our control, we are actively addressing such issues with our courier to improve the experience for our customers.
I found the site very easy to navigate…
I found the site very easy to navigate and as I knew which product I wanted to purchase beforehand it made the transaction very quick and easy
25 septembre 2025
Avis spontané
Réponse de Heater Shop
Thanks for the top rating! We’re glad you had a great experience.
Very prompt response to question sent…
Very prompt response to question sent in email and next day delivery promised with no delivery charge.
25 septembre 2025
Avis spontané
Réponse de Heater Shop
Fantastic to hear, thank you very much for the really great review.
Easy process to order
Easy process to order. I’ll update my review once product received and fitted.
20 septembre 2025
Avis spontané
Réponse de Heater Shop
Thank you for the 5 stars. We really appreciate it!
Réponse de Heater Shop
Thank you for the great review! We can’t wait to have you back with Heater Shop.
Very helpful and knowledgeble
Very helpful, good knowledge of their products, they can advise on the most suitable radiators. No long wait on the phone either.
16 septembre 2025
Avis spontané
Réponse de Heater Shop
Thanks for the kind words – We’re delighted to have met your expectations!
fantastic
I'm not a big fan on ordering from the internet
but this shop was really easy to use and they except PayPal
11 septembre 2025
Avis spontané
Réponse de Heater Shop
Thanks a ton for the great review – We’re thrilled to hear you’re satisfied.
Réponse de Heater Shop
Thank you so much for your positive rating for your recent purchase from Heater Shop.
Réponse de Heater Shop
So glad you had a smooth and pleasant experience. Thanks for choosing us!
Réponse de Heater Shop
Thank you for the positive review – Your satisfaction means everything to us.
Will - Customer Service
Placed order today with Will.
If this is the type of Customer Service they offer all customers I can’t recommend them highly enough.
Thank you
29 août 2025
Avis spontané
Réponse de Heater Shop
Thank you so much for taking the time to share your experience with Heater Shop. We take pride in knowing our customers are happy with their ordering experience.
Extremely easy
Used multiple times - very easy to deal with and get stuff done.
29 août 2025
Avis spontané
Réponse de Heater Shop
What a pleasure it is to read your review – Thank you for taking the time!
Seem to be an organised well run and…
Seem to be an organised well run and competitive company
26 août 2025
Avis spontané
Réponse de Heater Shop
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Réponse de Heater Shop
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the heating community.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.