Heater Shop Avis 

First time using this company and it’s been one issue after another. A simple order of six heaters turned into a frustrating experience: sales communication issues, poor customer service, lack of communication, collections scheduled and then cancelled with emails telling me to refuse them, broken items on arrival, and waiting over a week for replacements. Save yourself the time and hassle — order your heaters elsewhere.

Sales staff were very clear and very helpful in helping me place my order

quick and easy website to use. Helpful information. Third order placed as the heaters (Kyros Range) is so good. Reduced our costs and easy to use.

I recently purchased a Stiebel Eltron water heater from Heater Shop, but unfortunately I later found out that my flat cannot support a three-phase unit. I contacted the company, explained the situation and asked to return the item unused.

After some back and forth, they finally agreed to accept the return — but only if the box was wrapped in brown paper and left exactly as they requested. I followed every instruction and returned the item fully protected and unused.

To my surprise, when the refund was issued they deducted 10% (around £70), claiming that a small piece of internal polystyrene was missing from the box. This “missing polystyrene” was the only reason provided for keeping £70 of my money.

The unit itself was completely untouched and in perfect condition. Charging £70 for a tiny piece of packaging feels extremely unfair and unreasonable, especially on a product costing over £800.

I had planned to purchase the correct single-phase heater from them, but after this experience I will be taking my business elsewhere. Customers deserve clear, fair policies and respectful treatment — unfortunately I did not receive that here.

Easy to use good selection and best prices

Fantastic website with a wide range of electric radiator options. I’ve placed multiple orders and everything has always gone smoothly—never a single issue. Absolutely 10/10!

I need this heater really quick, pinning an electrician down to a specific date is hard, so next day delivery has saved my day! Also very competitive pricing, its a win win all round!

Very good service

website was easy to navigate and found what i wanted at a good price

Great website & very helpful sales team - Sophie Sparrow

Easy to access and order from this site , good service.

GREAT PRODUCTS AND PRICES. VERY EASY TO ORDER QUICK DELIVERY

Easy to order, cheapest price and in stock, 10/10

Good selection of water heaters; great price. Helpful sales person.

Top brands at competitive prices from what I can gather looking at other comparables.

I looked at many cylinders from many suppliers. Your reviews stood out, especially compared to city plumbing etc. Your sales advisor (unlike other suppliers) answered my questions and was very helpful so I decided to purchase from you. Thankyou

Easy to use website, simple ordering system, radiators arrived pretty promptly considering some where not in stock and delivery driver was a really pleasant fella.
I was a little concerned about overall cost and whether they would do the job, did not need to worry they are great, haven’t (fingers crossed) needed post purchase support so can’t comment.
Installed myself as straightforward!

Ordering was quick and easy. Hopefully delivery will be as good.

On-line calculator very useful. Easy to use website. Delivered next day. Handled a return easily and professionally.

Really easy to access what I was searching for, good straight forward provision of information regarding the product I was searching for. We already have Rointe products in our home so it was straight forward today ordering another radiator and was helpful that you listed associated products so we could get the remote control at the same time.