Customer service is outstanding at Hedgeapple. Someone always is quick to help and friendly as well. As an interior designer, that is a huge plus, since I often have questions or request. Everythin... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Customer service is outstanding at Hedgeapple. Someone always is quick to help and friendly as well. As an interior designer, that is a huge plus, since I often have questions or request. Everythin... Voir plus
L'entreprise a répondu
I found Hedgeapple, as I guess most people do, by searching the Internet for a specific product. My experience has been perfect. The merchandise offered is beautiful and the prices are very fair.
L'entreprise a répondu
I’m happy with my black cabinet. It was packed very well. It looks just as I expected. I wanted a modern look and the low profile fit the bill. The rattan doors are a nice touch to the look and works... Voir plus
L'entreprise a répondu
-1 star Google offered a discount code that could not be honored per Customer Service. 4 stars website product clarity, customer service and shipping/delivery outcomes. I would confidently s... Voir plus
L'entreprise a répondu
Écrit par l'entreprise
644 Locust St, 66044, Lawrence, Etats-Unis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Réponse : Hedgeapple
I love my chest from Hedgeapple. Customer service and communication were terrific. Top quality and better pricing then elsewhere

Réponse : Hedgeapple
Best price I could find for the reclining loveseat I wanted and I LOVE it! Delivery people had great communication and were very accommodating. Will definitely shop here again!!

Réponse : Hedgeapple
Competitive price and in stock item arrived relatively quick
Nightstands are beautiful! They came well packaged and in perfect condition. They look great in my room!

Réponse : Hedgeapple
Customer service and delivery team were amazing!!! They constantly communicated status updates and even gave us a heads up when they were one hour out from house. Our new dining table arrived in perfect condition. It made our house feel like a home….Definitely buying more items from this company!

Réponse : Hedgeapple
I took time off from work, spent the entire day waiting for my delivery only to be utterly disappointed with a no show by metropolitan warehouse and delivery. This was not the first time Metro stiffed me and postponed my delivery date.

Réponse : Hedgeapple
First and foremost, my table is beautiful. It’s an art piece! The only reason I didn’t give them a 5 was because my delivery date was moved, but it did arrive and I was very happy with my product.
I've worked with Amber on my orders. She is extremely helpful and proactive in sharing information about timing of shipping. I enjoy working with her very much.
Hedgeapple's customer service was excellent and they were proactive in taking care of an issue that I had with a product that I received.

Réponse : Hedgeapple
I’d never ordered from Hedgeapple before. I called customer service to inquire about delivery times for a heavy piece of furniture. I was happy to be able to reach a person on the phone right away. Their customer service is top-notch. Not only did they honor a price match, they were able to cut five weeks off of the delivery time ensuring I had the package before the holidays. I will definitely use them again.

Réponse : Hedgeapple
I recently ordered a set of dining chairs from Hedgeapple and the entire experience was terrific from start to finish. Website is easy to navigate, with a great selection of options without being super overwhelming.
What really stood out to me was the customer service. Their team was incredibly helpful — she responded promptly to my questions, kept me updated throughout the process, and made sure I had everything I needed before the chairs were even shipped. It's nice working with a company that has a small team, where you call and you know who will answer every single time and they will know what is going on with your order without being bounced around.
The delivery process was just as seamless. My chairs arrived on time, in perfect condition, and the delivery team was polite and professional. Everything was well-packaged and easy to set up. Wouldn’t hesitate to order from them again — already eyeing a matching dining table!

Réponse : Hedgeapple
Do not order from HedgeApple- horrible quality and customer experience.
My item arrived damaged (both the legs of the table damaged and drawer does not work). Refusal to return the item.

Réponse : Hedgeapple
My torchiere floor lamp arrived in perfect condition. The packaging of the lamp was meticulous. Hedgeapple kept me informed as to shipping and arrival dates. I wouldn’t hesitate to do business with them again. I was extremely pleased with their service.

Réponse : Hedgeapple
It all went well. Product is just as described and delivery was easy.

Réponse : Hedgeapple
Customer service was very helpful when I ordered my rug. The rug was delivered sooner than anticipated and is beautiful.

Réponse : Hedgeapple
I recently had a really negative experience with another small high-end furniture store, trying to purchase the same rug. Incredibly long time to ship, disingenuous return policy, etc. After that nightmare, purchased the same rug from Hedgeapple at a better price (best price I could find online) and the rug was at my door within a few days. I even forgot to input my welcome code discount, and customer service quickly and kindly applied it. Just a great experience all around and will definitely be shopping here again.

Réponse : Hedgeapple
Your website was very easy to navigate and checkout was quick. I had an issue with a discount code and emailed you guys. The issue was addressed immediately.

Réponse : Hedgeapple
Shipping time is not as indicated when checking was advised 7-10 days it’s been a month! No one can give me an answer on where my sofa is!

Réponse : Hedgeapple

Réponse : Hedgeapple
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.