Hedgehog Avis 

No way you can talk to anyone. Online chat only available.

Ellie the person i spoke to was very helpful and friendly

In tears, checked policy update and quote for changing my vehicle due to being sold an unsafe car by a dealer

Said it would be £47 cheaper so arranged to purchase a new car

14 days later the quote jumps on the day I need to amend my policy to £280 charge

Left me in tears, feel so upset at how insurance companies can quote and then change this within days.

Absolutely gutted

George dealt with my cancelling for my late father-in-laws claim, he was very fast and effective and so understanding, what a wonderful gentleman, and great service provided

Everything is online even when you ask a question and then when answered by AI automated system you seem to go round and around in circles until you figure out yourself how to perform task. Its frustrating when the system does not tell you what information is required.

Promptly answered

Very. Good. Quote. I am. Very. Pleased. With. The. Way. I. Was. Dealt. With. Thank you

George was very helpful in getting my inquiry dealt with quickly and in a friendly manner

O used the chat with customer service to update my policy. Ellie was amazing so very helpful.

Prompt action in advising of matters that effected the cost of your ins, i.e. not having NCD and providing costs to cover this.
Disappointed that the information you required on NCD was not asked for until a policy quoted was paid for. This should have been made clear within the documents when being filled out and no monies taken before clarification of the NCD, especially if it effected the overall cost as it did in my case.

Great company,direct payment direct insurance .no hassle

Cheap, convenient, easy to manage account, great cover.

Great service, easy to do online but a £30 fee on a £3.89 named driver change is absolutely disgusting, especially given the reviews on fees and charges by the FCA at the minute and the fact there is people struggling financially!!

I was offered a good price, the questions I had to answer were easy to understand and answer a pretty strait forward procedure and way to pay.

Absolute Corporate Robbers! I took out insurance with an RAC cover too. As soon as I took the insurance out, suddenly I'm getting emails from a credit company asking me to sign a credit agreement with them, I done this. So, my car gets written off in a Non Fault accident and the credit agreement is cancelled with no additional charges, so you would expect that Hedgehog is the same, No! They tell me there is a £75 cancellation charge, but I'm not intentionally cancelling, OK so I say I will pay it, next email comes, I owe £147.38, it was £75 a few minutes ago. I raised a complaint and now they have answered listing these charges in their answer:

" Premium (06/10/2024 - 27/11/2024): £47.82 • Hedgehog cancellation fee: £75 • Hedgehog new business arrangement fee: £30 • Hedgehog optional extra (RAC breakdown cover): £89 • Covea Insurance cancellation fee + insurance premium tax: £35.84 Total costs = £277.66 You have made the following payments to the policy: • Deposit: £69.40 • Monthly instalments (excluding credit interest and credit fees): £60.88 Total payments = £130.28 The cancellation balance will be the difference of total costs against total payments. By deducting the total payments of £130.28 from the total costs of £277.66 this leaves a balance of £147.38 which you have paid."

I will be making a complaint to the ombudsman and hopefully try to warn others against using them.

Not being able to speak to on agent during a claim whilst trying to update a new vehicle and discuss it is appalling. Claims team for claim or online Webchat when it's not clearly explained the procedure or how it works is so unhelpful. Never been in this position before to know what to do. Not helpful

My enquiry via email was answered without delay.

The worse thing about hedgehog is you are unable to speak to anyone Only communication is email which is a real pain