Hedgehog Avis 

Tried to charge extra money. I had to speak to the insurer direct and the agent said they were shady!
Got a refund on the overcharge after the insurer intervened

Following the initial quotation, Hedgehog Insurance attempted to collect an additional premium that exceeded the total cost of the original policy.

Resolving the issue was particularly difficult because the company operates entirely online and does not provide a telephone contact service. This experience left me concerned about its business model and customer support arrangements, and I ultimately decided to cancel the policy.

It is nightmare. I am still in the process of complaints. After quote I paid 625 premium. They asked NCB proof, driving licence share code. Then I gave them my driving licence share code to check. Because I had SP30 in 2023, they add extra £152. Then I would like to cancel my policy within first 14 days cooling period, they charge me total £115.93 for cancellations!!!!
And said I agreed when I had the quotation.
It is absolutely concocting various items.

£60 cancellation fee
£30 new business arrangement fee
£25.93 premium and insurer fee
One of their terms stated that Optional extras outside of the 14 days cooling-off period are non-refundable.
It is totally unacceptable.

They are looking for any mistakes to add extra premium and then you cancel then they charge you a lot of money even in cooling period.

happy with the online experience
in good time and fair under current climate

Very good experience. Simple and easy to follow. I am very happy

I asked a simple question - where was the email confirming my policy renewed today. It could not answer the question!! Useless!

I was going to "Add another driver", but it wasz too complicated.

We are elderly and am trying to speak to somebody about renewing last time we spoke to somebody. It was zOk We are not very ofe with computers
Won't accept payment
There is nothing wrong with bank. They usually contact me if
Anything wrong.
Have now cancelled.

It was easy to enter details which were saved while I considered my options

I had to try three times to get the payment screen to activate.When I clicked on 'Pay' it scrolled up to the green box about having to verify with my bank. The chatbot was of no use at all and it was annoying not to be able to speak to someone. Eventually I had to go back to the beginning of the quote - which I did twice - and it did accept my payment, but this is unnecessarily stressful especially as there are so many warnings about the price going up.

Awful bot service and the agents aren't much better. Plus their emails are threatening.

DO NOT USE. A VOLD THIS COMPANY.

Emailed me after my car insurance started saying I need to pay more money, as I had an accident back in 2023 when I had not had one canceled my car insurance, and they have not paid my money back.

Cannot phone the office, can only talk to them by live chat ( can not talk to anyone in person )

FAKE COMPANY

Good value good online application.

Awful company… make you completely fool. Lots of hidden charge and they are not insurance company they are broker so you will end up paying double fees.

The worst insurance company I have ever dealt with, I put all my information in correctly and they sent me all details which are correct and took my first payment then sent me over 15 emails and 7 tx messages for me to confirm the mileage I will be doing and my occupation and a list of other things and then told me I need to pay a fee to amend the policy even though all
Details were correct they pulled from
The comparison website old details but they have changed and I clearly put this in my policy before I confirmed and paid, I feel this is a scam website and no one will speak on the phone it’s only through a million emails and because I refused to pay the fee they want me to cancel it for another £80 I didnt want to use them as the customer service is terrible and they are completely wrong to try and charge me for something I have never changed. I put my occupation and they have asked for proof of this which I can provide but they are saying I changed my occupation so need to pay a fee??? I see other people have had issues and I should have definitely checked the company before I let them take my money and try and charge me for more

Do not be tempted to buy car insurance from Hedgehog. For a start, they are a broker not an insurance company. They seem to operate under an insurance company based in Gibraltar and, in the circumstances, I have serious doubts if that particular insurance company have any authority or control on the Hedgehog activities in this country.
Their modus operandi is to offer a potential customer a very competitive insurance quote. Then try to pick any mistakes in the information the prospective client has provided in order to penalise him/her a ridiculous amount of extra fees. In my case first they accused me of not quoting the date for an offence correctly followed by accusing me that the driving ban ensuing that offence was for 9 months not the 1 year ban that the court had decreed. When I told them that the driving ban begins not the date of the offence but the date the court ruling came into force and that the 9 month dr. ban was after I had attended a relevant course they went quiet. Followed by the observation that my date of my conviction could not have been 1923 (or 1929!), an obvious typo on my part, since I was born in 1947. In all they asked me to pay an extra £206 on top of the £386 they had originally quoted. I decided to cancel the application for cover with Hedgehog since I had plenty of time to take out cover with another reputable company

Absolutely terrible. Only can communicate by email and they don't rely properly or explain charges etc until after the fact. Had an awful experience with them where they said getting one rate of insurance and then proceeded to keep charging extra. Then they said it wasn't then and contact the insurance agency they suggested and they replied saying it was hedgehog. Then they said couldn't change the amount despite initially saying it would decrease. They offered to cancel the policy with hour cancellation fee but instead have sneaked other fees on such as a renewal fee even though I ended up with one day of insurance with them. So that is £90 for one day of insurance! Stay away. Con artists!

I would strongly advise anyone considering Hedgehog Insurance to look elsewhere.

My policy was set to auto-renew. On Sunday, the payment attempt failed and I immediately received an email notification. I logged into my account straight away to update my payment method — only to find the payment form on their website was broken and simply didn’t work.

Hedgehog does not provide a customer service phone line, and their live chat is closed on Sundays. In other words, when their system failed, there was literally no way to contact them or fix the issue.

The following day, instead of attempting to contact me or retry the payment, they simply allowed the policy to lapse. No phone call, no attempt to verify details, nothing. To make matters worse, the live chat option had now completely disappeared from my account.

For a company that sells a legally required financial product, this level of inaccessibility and system failure is completely unacceptable. If their automated systems break, there appears to be no human backup at all. That’s not just bad customer service — it’s a fundamentally broken way to run an insurance company.

Avoid. There are far better insurers in the UK that actually provide functioning support when something goes wrong.