Hedgehog Avis 

The worst insurance company there is. Customer service is awful, they dont know what they're talking about. And claims department refuse to pay out on a 15 month old claim when they have no reason not to pay out. Wouldn't ever use them again. Absolutely appalling company with zero standards.

This has been by far the worst company I have ever had to deal with. The customer service is nonexistent — the live chat doesn’t work, emails go unanswered, and my policy was cancelled without any prior notice or explanation, with an £80 cancellation fee applied.

I definitely, definitely, definitely would advise anyone to avoid this insurance company. I can’t believe how poor the service is — there is absolutely no customer support, and it’s been extremely frustrating to deal with.

Honestly
The worst insurance company I have ever dealt with , they harassed me for documents over the Christmas period
Proof of my no claims which I had to wait to get from my previous insurance company
They were so rude
They demanded my V5 form which I had to send by 31st of December I sent it on the 31st and they cancelled my insurance
They took an initial payments of £71 and are now demanding cancellation fees of £182 for something they cancelled.
Never in my 30 years of dealing with insurance companies have I ever experienced this
Terrible stressful experience!

Great experience and great after sale customer service

Query answered siccessfully by Ellie.

Rory was a great helping me understand the cancellation breakdown fees

Poor website which asked for body type but gave no field into which to select it.
Ellie was brilliant. Did all you allowed her to do.

Excellent service

After many problems with online insurance companies who provided quotes to comparison sites but failed to follow up I found Hedgehog who seemed to want my business at a sensible price (I'm 81 with no claims since I started driving in 1961).
Hope all goes well.

This was a good experience from the beginning. The insurance quote for my elderly car- and equally elderly driver- was fair and realistic. Any questions I had were answered almost immediately by personal email. That was really helpful. Two people stand out- Emily and Rory . Both were polite and helpful as well as happy to explain any questions or worries. I have to stop driving for a while and this was dealt with accurately and helpfully. A refund was made almost immediately with no questions or details asked for. I will be re insuring with Hedgehog as soon as I am able. I have already passed on details to friends looking for a more reasonable personal service

Rory was a very good agent. I was always connected to him. He had always explained me in details. Thanks 😊 Excellent Agent

I have had Hedgehog for 12 months now and I think there a great company to have.I had a query this morning.Customer Service Rory helped me.Very polite and very efficient and was dealt with in minutes.No waiting about that's what I like.

Quite smooth, but had to put in again the information I'd already given to price comparison website.

Ellie was very helpfull and took the time to sort out my query

I was able to quickly chat with a REAL PERSON, who sorted my problem speedily and erased all fears I had of being entangled in one of those on-line 'paper' chase situations. Hedgehog's reputation is enhanced in my eyes due to this.

Emily was great and resolved my issues

Excellent work from Emily

Emily, a very helpful CS. Good service and make my day.

Quick and price Questions