Heidi AI (Heidi Health) Avis 

I have to say, I don’t find Heidi very helpful for my consultations. It is the most accurate I have tried, however it still often gets the names of creams/ medications wrong and it can’t seem to cope with the complexity of my consultations. I suspect it is fine for GPs or certain specialties, but it doesn’t seem to work well for me unfortunately.

Good communication experience and customer service after a significant billing error was made. I was grateful for the people that tried to help, they were real people and they followed up with me today.

Fast to market, high functioning

Just finished booking a short ski trip. The support person, Flo, could not have been more helpful. She was able to answer all my odd-ball questions re snow levels, transit times etc.; sent over a quote within a few minutes; and then did the same all over again when I completely changed my mind re dates, resort and departure airport. If the holiday follows a similar vein it will be a great trip.

Have been just loving the program to absolute bits but came across a billing issue involving currency exchange. Reached out to customer service and was super kindly tended to within the day - customer service looked into my history and saw an issue that they fixed with no dramas. Also sounded like a real human which I didn't expect from an AI company, friendly upbeat tone that always goes a long way when you're frustrated. Heidi's quickly become a staple in my practice and I'm honestly glad I had this experience (which is so weird because it was a mistake) so I could see first hand this company's care for the customer. Love yall!

This is one of the very few bits of kit that have made me a better Doctor, listener and quicker at the same time. It's become as useful as my clinical system.

Total game changer. Most helpful intervention in my 25 year medical career. Note quality is outstanding (no fear of audits here for longer consults), prompts you to remember things when patient has list of issues and some are delt with briefly in consult, can get patient to photograph the management plan / to do list at end so they have a copy too. I demonstrate it to patient's with first consent and it is a joy to watch them be as amazed as I am. Perfect for longer or complex mental health consults. Even picks up things like "pressure of speech". So grateful for the team that has developed this and brought it to market. Reckon I have gained an hour and a half of time a day, and totally lost that nagging fear of my notes not justifying a medicare audit.

The overall idea of Heidi AI is great! When I first started using it I thought it was incredible. It seems it needs more updating though because as time goes on I find that it misses parts of my encounter entirely. I can't rely on this only unfortunately.

This has COMPLETELY changed my workflow. I do clinic notes, telephone notes, operative notes. I also use it for inpatient consultations and inpatient rounding. Custom templates change the game. UI/Ux is great. I'm in love.

Heidi has been a great addition to General Practice. Especially with Heidi v2.0 that allows you to use your own templates.

I really like the additions feature with heidi meaning that you can write your own notes that also allows the AI to supplement into the final notes. Very useful for things like examination findings which can be awkward to say out loud, or investigation findings that aren't verbalised.

Heidi has made my note taking faster and more professional. Adjusting the templates helps tailor it to my needs. Overall I am looking forward to seeing how it continues to improve with use and upgrades.

I am a veterinarian using Heidi Health. I find this software ai scribe to be nothing short of incredible. In one week my clinical note taking has been completely transformed. I now have every fine detail of the client/patient visit completely captured with all the friendly chit-chat filtered out. The real test was when I had 3 dogs in the room at once. I purposefully kept a single SOAP note going, because the conversation never stays on one pet at a time. I thought I'll figure it all out later. Amazingly, Heidi kept all the comments straight about each individual dog as the conversation bounced around. I just pasted the complete combined note in each record, then individually highlighted and deleted what didn't belong in that particular record. I'm sure I could create a smart template that would accomplish that automatically.
Heidi is flawlessly capturing diagnostic recommendations and hasn't missed a single veterinary drug generic or brand name yet. It is well tuned to veterinary vocabulary. Heidi understands a dog named Ralph from an owner named Ralph.

Free version was a great start, pro is even better. I found it got a bit slow with my heavy reliance on it. I find it very useful for my long consults. Also serves as a memory aid for me when people have come with a list of issues and we have discussed brief plans about a number of issues.
I do find that documentation of examination findings is bit less detailed, perhaps this is related to my habit of not speaking much while examination.

Goldilocks format for initial and follow up exam notes is surprisingly accurate and does help with recalling events. Working on setting up an integration and pro but based on trial I would definitely recommend for a busy practice.

The team is very responsive despite being a trial service for me. I believe the software is very useful and despite a few glitches which the team tries their best to address, it has been much better than other ambient AI scribes I have used.

I appreciate the free version of Heidi, an AI scribe software that I've been trialing along with 3 others. I'll likely stick with it for several reasons: the free version (they need us just as much as we need them), ease of use, and writing style options. I typically use the SOAP (issues) or Psychotherapy Note templates.

I don't use the software for every session because I want to keep my clinical skills sharp. I rely on it for intakes, sessions dense with content, or when I need clarity on a client's case. It picks up pertinent information 95% of the time, though sometimes I need to add information manually.

I particularly like the Goldilocks writing style, which closely resembles mine. It's crucial to thoroughly read and edit the generated note before pasting it into the chart. Don't forget to review your professional organization's ethical guidelines on the use of AI.

When I used my tablet, I would open Heidi in a browser but if I switched out of the browser and went to another application, Heidi was not reliable. My workaround for that was to use my cellphone, keep the browser open, and not lock my screen.

Overall, Heidi has been a great little helper.

excellent product with great outcomes and accurate - reduces waiting time and also admin time.

When I got the teething problems sorted out it was fantastic!

I am a new grad physical therapist working in an OP MSK clinic with some complex populations. We are fortunate to have 1 hour with our patients without aids however that means we spend a LOT of our time working directly with the patients and don't have any set documentation time. I found Heidi because I knew I wanted to prioritize my patient connections and work life balance. So far, being able to hit record and have a conversation with my patient has been invaluable. Patients have noticed that I am actually connecting with them and appreciate that I'm not glued to my laptop. I just upgraded to the pro trial in anticipation of promoting this program to my clinic to provide to the other therapists. Being able to format my own template for evaluations, daily notes, and progress notes has been amazing. 10/10 recommend the pro version. 8/10 recommend the basic just because the default PT note template doesn't perfectly align with webPT SOAP notes.

I have been a