Hek Jones Solicitors Avis 

I chose Hek Jones on recommendation from my broker, L&C. In hindsight, I should have been more fastidious in my research.

I have found my solicitor to be unapproachable, unavailable, and on one occasion, incredibly unprofessional - making a thinly-veiled threat to drop my case should I continue to question why it has taken up to 14 days to respond to very basic questions asked via email. My solicitor’s reaction was astonishing - a woe-is-me, self-pitying email demonstrating a fragility and instability, questioning how I dare ask why the process has taken so long. All communications have been kept.

We are now in a situation where the seller’s solicitors have indicated readiness to exchange and complete. I was informed of this by my solicitor - only after having chased them up - almost two weeks ago.

Since then, we have had zero movement. No contact with either me or with the seller’s solicitors. I know this because the house I am buying currently belongs to a family member.

This process has dragged on for months. I appreciate that this is often normal but at every stage, the seller’s solicitors have been infinitely more responsive, professional and have demonstrated a willingness to move the process on at every opportunity.

I cannot fathom why my solicitor at Hek Jones has consistently dragged their feet.

There is no chain, there have been few issues with the process; those which have arisen - minor issues with searches - have been responded to promptly. And yet, we have been involved in this process for almost five months now.

Not only can I not recommend Hek Jones to those going through the conveyancer selection process, I must actively recommend that you remove them from your list. This experience has made a ‘slam-dunk’ house sale a stressful and unpleasant process. I would even go as far as saying that I have rarely come across someone as ill-suited to a customer/client-facing role.

Avoid.

Terrible Non Communicative Solicitors.

- Agreed to do a holiday let conveyance for me, which i needed doing urgently and stated the reasons why, they demanded £50 deposit before they would send an app we could confirm our identities on, which I paid.

- They then sent me the most long winded tedious amount of paperwork in PDF format we had to print fill in, upload again. It took hours. their blurb said they would send us a link to their App to confirm our identities on, but it never arrived.

- Still no communication from them regarding the conveyance. I wrote at least 3 emails to the supposed appointed solicitor ‘Josie’, asking her a couple of simple questions. No response. I made 2 phone calls. the first went to answer phone, The second a gentleman answered and said ‘oh Josie, yes I know her…I’ll put you through to her….’ After 3 rings it went to answer machine again. I left a second message, but she never replied.

I emailed a 4th time stressing the need to complete the conveyance fast and asking for Josie to contact me urgently to discuss.

A week later I suddenly get an email from Hek Jones saying they were unable to do the conveyance as they ‘don’t do holiday let conveyances’. They literally WASTED another WEEK of my time to tell me this.

This Firm was recommended to me by my Broker L&G, so I sent a stinking message to them about their incompetence as well.

I sent Hek Jones an email of complaint and asked for my deposit back. I was then told by another person there called Charlotte that in order to get my deposit back I had to send them a screen shot of my bank account details !!! And told me Josie would refund me straight away as soon as she had it. Unbelievable.

Despite thinking this was bizarre ! I did as they asked. They STILL didn’t refund me !! And they STILL never responded to my complaint or ANY of my emails.

It was just’ can’t do holiday let conveyance, and that was it. NO apology, NO explanation, NO communication whatsoever.

I quickly had to instruct a different Solicitor, who started work the same day and told me a holiday let conveyance isn’t much different to a normal conveyance, so didn’t understand why Hek Jones wouldn’t do it.

I think it’s because I asked for it to be done urgently and they just couldn’t be bothered , that is my genuine opinion. Everything about my experience with Hek Jones was SLOW, non-communicative, couldn’t care less about anything attitude. Abyssmal.

A week later I STILL hadn’t received my deposit back. So sent them another email threatening court action if it wasn’t refunded promptly. And within 5 minutes I suddenly received a notification from my bank I had received it. So they had just sat on it. i got an email back from Josie then - the first communication she;d ever made with me, saying she had instructed their accounts department to pay me last week. I didn’t believe her at all. Would be a strange coincidence it arrives 5 minutes after I threaten to raise it in a small claims court.

I wish I had read TP reviews before going with this solicitor. My broker would have been paid money for recommending them, and they couldn’t have recommended a more incompetent, slow, non-communicative solicitors that apparently doesn’’t even do holiday let conveyancing - which I just don’t believe.

If I could give them minus stars I would. they just don’t care, perhaps they have so much work they can afford to pick and choose what work they do, but just to leave a client waiting and waiting , take their money, waste hours of their time filling in paperwork, to then just turn around and say can’t do it, is very unprofessional, uncaring and lazy in my opinion.

Hek Jones have been amazing through the whole process of buying our first home. We couldn’t have done it without Paigton and Elise. They have remained professional even with the amount of pressure that has been put on us and the chain.

We couldn’t thank them enough

we use Hek a number of times, this time selling a property. They were easy to talk to and quick to respond to the buyers queries.
overall a good experience

We worked with Matthew Francis from Hek Jones Solicitors to buy our new home in Porthcawl and he was brilliant. Incredibly polite, explained every step of the process and responded quickly to all our questions. Professional, polite and great to work with.

Excellent service from Hek Jones
Regular communications from Elisse
Who was most helpful. They were very Organised and my house sale went through very smoothly.
Fully recommend

I have found Hek Jones Solicitors company very professional and helpful during my first home purchase in colchester. Every week they updated the processing report to me sothat I can understand what's going on and what is the next step. Especially I would like thank Miss Natalie Cromwell who was so helpful throughout the process to buy our first home . I would definitely recommend Hek Jones Solicitors to everyone .

I’ve been really impressed with the service from Paigton and Elise. They’ve been straightforward, rigorous and supportive throughout. I would thoroughly recommend.

Laura and Steph were extremely helpful in getting our house purchase over the line after the collapse of our previous solicitors. They were always available to answer questions and got the job done quickly and professionally in difficult circumstances. Would definitely recommend them to others.

Can't recommend enough. Julia ensured the whole process felt like something you could leave in the background and get on with the quagmire of all the other logistics. Who new conveyancing on my behalf could come with a few giggles at attached?

My wife and I were delighted with the service we received from Laura Flook throughout a very difficult house move. She was always helpful, knowledgeable and very professional. A pleasure to work with and when we needed to push for early completion she came up trumps.
Would definitely recommend.

I want to personally thank Laura and the team for getting us to the finish line on our property purchase. Hek Jones have been great from start to finish and we are grateful for the level of service we received from them throughout the whole process. I highly recommend them.

Leon was very Helpful, very contactable and patient. Thankyou

Very helpfull from start to finish. Thank you for all your help

Fabulous from start to finish.
Buying as well as selling a property can be very stressful at times but Alexandra Jenkins team and in particular Abigail Yeo our solicitor was patient understanding and always available to take our phone calls.
Definitely will be using them again in the near future.
Thank you Abigail Yeo.

My solicitor Helene is amazing and always on hand to talk me through the process. This was key to ensuring I had peace of mind - would highly recommend Hek Jones

Dealing with Natalie, Rhian and Leon was a pleasurable experience. Always swift and supportive and were always looking to make progress with quick response times onward to the buyers Solicitor's. Recommend the team and will definitely use again.

Great team, I am so pleased with the service they provide.

We sold our house through YOPA and we had to use Hek Jones as part of our contract. We were a bit unsure about this as we are in Newcastle Upon Tyne and Hek Jones is based in Cardiff. However, we were very happy with the service we were provided by Helene. She was efficient and very helpful as well as personable. She was excellent at communicating and dealing with issues, especially when we were very stressed!
Thank you again Helene. Max and Andy x

Very good experience dealing with this firm. Our solicitor was Holly Bowen and she was very efficient in her job… despite it being a long process through no fault of her own, we had contact at least once a week with an update. No questions went unanswered and communication was excellent, exactly what you need through a lengthy and stressful time! Would highly recommend Hek Jones Solicitors, and more so Holly Bowen herself. Thank you again for all your hard work, you really did make a stressful time a lot better for us.