Hek Jones Solicitors Avis 

the company was defensive and confrontational, refused to take instructions, gave poor legal advice, almost lost my buyer due to their slowness and lack of attention. AVOID.

The co-owner and I went to Hek Jones as the conveyancer upon the recommendation of Yopa. I have found them to be endlessly patient and professional in all their dealings with me. It took over 2 months for me and the co-owner to get all of our initial documents ready and during this time Hek Jones never pressured us to send them in but sent reminders to let us know that they were still ready to work for us. When we had issues completing the online ID verification, they worked with us to try several alternative methods until we found one that worked. While I would have liked the process to go faster, who doesn't, I appreciate it takes time to get everything right and I could see from communications that Hek Jones were consistently working on our sale with the buyers. At one point, the buyers had to direct the estate agent to request we contact Hek Jones about an outstanding matter but once this was done they responded swiftly. Unfortunately, my co-owner has had a different interpretation of the process and their words and actions have lead to the point where Hek Jones feel unable to continue to represent us. Even during this difficult process, I was struck by the professionalism and care shown by Alexandra Jenkins while we attempted to resolve the matter. It is a shame that Hek Jones have been unable to complete our sale but, personally, I would consider utilising their services again.

EXS-010116 / ACJ/MOR/263/28513 ...the link sent doesn't work on my laptop or phone. i have had excellent service from Hek Jones. At different processes i had an allocated team member. All very prompt, efficient and polite. Aliya was great when I had to phone to ask questions and really took the stress out of the last part of my house sale.

Jason Strange and Charlie Flowers deserve to be highly commended for their outstanding and professional work on efficiently and effectively handling two house sales and the purchase of another property working tirelessly and with great attention to detail within record time for us. They have both been incredibly responsive, supportive and helpful reassuring us throughout the process and acting in our best interests.

Buying and selling houses is a very stressful process which relies on other parties in the chain and their professionals including estate agents whom can often blame each other when progress is limited and when mistakes are made. This has not been our experience at all, Jason and Charlie communicated well with us, responded when we made contact and we felt that they were fully invested and part of our team.

We would highly recommend HekJones and would suggest that you specifically ask for Jason and Charlie to represent you, we can't thank them enough.

We've exchanged on all 3 properties and due to complete and move into our forever home in 3 weeks time, thanks so much (Janet and Michael).

Natalie Flint at Hek Jones Solicitors has been absolutely fantastic throughout our sale and purchase. She was always very quick to answer emails, kept us updated constantly, and was completely on the ball from start to finish.

Moving house is stressful, but Natalie made the whole process feel smooth and well organised. Nothing was ever too much trouble, and her communication was excellent throughout.

We always felt confident everything was being handled properly and efficiently. Highly recommend Natalie and Hek Jones to anyone buying or selling a property. Thank you so much for all your hard work!

This is the 2nd property i have sold using Hek Jones and can honestly say they have been fantastic!
Natalie,charlotte,charlie have just been so good,I cannot fault them...thank you so much.cannot understand the very few negative reviews

Highly Recommend Hek Jones as they were absolutely fabulous from start to finish. We bought our house and had Hek Jones deal with all the legal stuff. They made the whole process super easy. Always there to answer any queries and dealt with any issues along the way. They responded very quick to emails. I would definitely use them again if I had any legal issues.

Alex and Mark are my go to conveyancers. They make the whole process really easy and really give 100% in everything they do when you are a client. Alex's knowledge of the legal system is first class and I wouldnt hesitate to recommend them. They offer outstanding professionalism and make things less stressful even when there is a lot to do.

I wish I had read the Google reviews before I went with them. Exact same scenario I'm now in (my heart sinks knowing I should have been more careful).

I'm going into month 5 now waiting for a re-mortgage!! Remortgage, no new searches needed, no surveys nothing. Initially gave the case to Laura as I networked with her, let's just say that didn't end well after a few months, with calls being hung up on me for following up. For the respect that was there in the previous life, I won't say more. But she then left the business mid case.

Then case got assigned to Abigail Olsen who has been nothing but a nightmare too. Emails don't get responded to. Ever! Then when she comes she's asking for a charge that the land registry already sent to them a month before!! She just hadn't checked. Have since been sending emails. nothing. Called a few times , nothing. The last I did some random receptionist said she couldn't see anything so couldn't help, I asked for the formal complaints procedure and basically said she was the procedure. I had to tell her the issue and she would escalate it "So what's the issue?" she said. Ma'am have you not been listening all this time. This inconvenience is stressing me out because you already have everything you need and in a month my mortgage offer will be expiring. After retelling she tries to explain that they have been busy and basically tried to resolve this issue she's meant to escalate.

Week later still no response from Abigail after another chaser and here I am. Will probably go to the legal ombudsman, not for me but for others who will rely on them for their service and can risk losing a lot because of such lack of care. They've already been paid after all so why should they right. Very stressful and devastating.

If you are reading this and haven't gone with them yet, this is your sign!

I contacted Hek Jones through the recommendation of a friend, After using other Solicitors over the years for my business I can safely say this is the best company I have been fortunate to deal with. Totally professional yet personal and approachable, they were genuine and I did not seem to just be a client name on a bit of paper. Alex and her PA Mark were absolutely brilliant, the sale of my property was flawless and I would not hesitate to recommend Hek Jones to anyone in the future.

Do not use if you want your house purchase/sale to complete quickly. It takes them a minimum of 18 months it seems. They apparently have a system whereby they only answer emails in the order they receive them in, which seems absurd considering some clients will be close to completion and will need quicker responses than 2 weeks!
Not sure if they are just taking too many clients on or if they are just very inefficient but regardless i would not recommend at all!

I had an amazing experience using Hek Jones to complete purchase of property. Special thanks to Alex and Mark for making the process seamless and helping and advising all along the process. Best service . Will strongly recommend!

Hek Jones, particularly Charlotte Jones, Charlie Flowers and Rowan Connell have been amazing from beginning to end. Responsive. Helpful. Polite. Kind. We would definitely look to use them again. They have done our sale and purchase and have been grateful for the way they have worked and their communication. Always so lovely when we have called them and sought advice. Thank you

Excellent Service
We had a great experience with the purchase of our property. Alexandra has been incredibly supportive from start to finish! Even though the process took a long time to complete, she was always there every step of the way. I highly recommend Hek Jones Solicitors
Thank you so much, Alexandra..

We have been the long road of selling/buying a house for 3 years, due to vendors pulling out and other technical issues. We have used conveyance solicitor Natalie for the entire journey. She was proactive with her communication, accessible and her attention to detail was impeccable.
We would most definitely recommend and use Hek Jones again especially with Natalie onboard!

Hek Jones Solicitors have failed to complete the Land Registry registration 15 months after our house purchase, and the work remains outstanding to this day.

This prolonged and unjustifiable delay has occurred despite repeated chasing and clear explanations of the serious consequences. Their failure has now placed our forward purchase and our buyer at real risk, creating unnecessary stress and potential financial loss.

Communication has been consistently poor, progress has been unacceptable, and there has been a complete lack of urgency or accountability. This is basic conveyancing work that should have been completed long ago.

We are now left with no option but to escalate this matter to the Legal Ombudsman. Unless this issue is resolved immediately, we strongly advise others to think carefully before instructing Hek Jones Solicitors.

I would recommend Hek Jones and Alexandra Jenkins who made the purchase easy and efficient. Alex and Mark kept me informed throughout and over the Christmas period which I assumed would slow things down, it didn't, great service and if needed in the future I'll use again, would thoroughly recommend.

Once we were assigned Natalie Flint we were more than happy with our experience. Natalie kept us updated along the way and replied to my emails immediately. She was happy to speak with us on the telephone and we never felt rushed talking to her. She gave us her full attention and answered all questions and queries we had. More than helpful. Natalie was always courteous, friendly and helpful and she was a refreshing change following our harrowing experience with the estate agent over the past months. I would definitely recommend Natalie.

Fantastic communications, clear and precise advice and very timely. Chased the other side solicitors without any prompting and the lender. The property exchanged and completed as agreed. Met all of our expectations and more. By far the best conveyancing solicitors I have used, and I have used plenty in recent years in South Wales.

I had a fantastic experience with Hek Jones Solicitors from start to finish. The team were calm, responsive, and completely on top of things throughout my sale and move.

A special thank you to Heidi for her persistence and clear communication, and to Mark for keeping everything moving at pace. Their professionalism and attention to detail made a genuinely stressful process feel manageable.

I wouldn’t hesitate to recommend Hek Jones to anyone selling or buying a property.