Helcim is really easy to work with. Monish - my sales specialist - walked me through all the steps (not that there were many) regarding setting up my virtual terminal and POS machine as well as is ava... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Steven has an excellent way with people, he is so very kind and knowledgable. Did not rush me, helped me with every little thing I didnt understand and was very engaging. He is a tremendious asset... Voir plus
L'entreprise a répondu
They let you sign up and create an account, and i run a totally legitimate operational company. However, it seems that they randomly reject account for "trust and safety reasons" and when you email th... Voir plus
L'entreprise a répondu
The negative reviewers mostly are complaining about the initial "know your customer" setup delay. I too found this a surprise, but a pleasant one. I am happy to work with a processing compan... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Helcim
Écrit par l'entreprise
Helcim is a payments company that lets businesses accept credit cards with ease. Helcim focuses on delivering a better payment service by making it easier to sign up, providing smarter payment tools, and making it more affordable to get paid.
Get Started
Price
Coordonnées de contact
Suite 400, 440 2 Ave SW, T2P 5E9, Calgary, Canada
- 1-877-643-5246
- help@helcim.com
- helcim.com
4,1
Bien
923 avis
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Helcim is easy to use & saves us money
Helcim is easy to use, saves us money, and offers helpful assistance when needed.
10 mars 2026
Avis spontané
Réponse : Helcim
Hi Meghan,
Thank you for sharing your feedback! We’re glad to hear that Helcim has been easy to use, cost-effective, and that our team has been helpful whenever you needed assistance. We truly appreciate you taking the time to let us know!
Best regards,
The Helcim Team
Thoroughly explained the units for use
Thoroughly explained the units for use, capabilites and great fallow up.
3 mars 2026
Avis spontané
Réponse : Helcim
Hi Robert,
Thank you for your feedback! We’re glad to hear everything was explained clearly, including the unit capabilities, and that the follow-up met your expectations. We appreciate you taking the time to share your experience!
Best regards,
The Helcim Team
Deception about real percentage…
Deception about real percentage charged. advertise low cost. In reality it is as high or in some cases higher than other major companies. Corporate cards use will be 5-7 percent. They say if your volume is high enough, we will discount this. If you're a small business and cannot obtain a high level of monthly charges, (undisclosed) what that is you will be paying substantially more for your credit card processing.
2 février 2026
Avis spontané
Réponse : Helcim
Hi there,
Thank you for sharing your concerns, I understand why this feels frustrating, and I’d like to clarify how Helcim’s pricing works so there’s full transparency.
Helcim uses an interchange-plus pricing model. This means:
Interchange fees (set by Visa, Mastercard, Amex, etc.) are passed through at cost. These are the fees charged by the card networks themselves and vary depending on card type (debit, credit, rewards, corporate, etc.).
Helcim’s margin is added on top of the interchange at a flat, clearly defined rate.
The total fee depends on card type, network, and payment method, which is why corporate or rewards cards often have higher effective rates than standard consumer cards.
For merchants with higher monthly processing volume, Helcim offers volume discounts on the margin portion of the fee. These discounts are tiered based on the total monthly volume and are disclosed on our website. You're welcome to check exact numbers here, they're publicly available: https://learn.helcim.com/docs/volume-discounts
So while corporate cards may carry higher costs due to the network’s interchange, the system is fully transparent, and merchants with higher volume can reduce the margin via the volume discount.
Best Regards,
The Helcim Team
Helcim is the worst product
Helcim is the worst product and customer service I've ever dealt with. They don't care about your business and even less about their products working correctly. They sent 3 credit card machines and none of they work. Customer service is a joke and there's no manager to speak to. If you want to ruin your business right off the bat go with this worthless company.
20 février 2026
Avis spontané
Réponse : Helcim
Hi Nathan,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience. We understand how critical it is for your equipment to work properly, particularly when you’re trying to run your business.
We’d like the opportunity to review what happened and ensure your case has been properly escalated to the appropriate team. Please reach out to us directly with your business details so we can investigate further and work toward a resolution.
Your feedback is important, and we appreciate the chance to make this right.
Best regards,
The Helcim Team
Kosy is awesome!
Kosy was able to help he fix my terminal and get me up and running! You were very patient and kind, thank you for all your help.
13 février 2026
Avis spontané
Réponse : Helcim
Hi Jason,
Thank you so much for sharing your experience! We’re thrilled to hear that Kosy was able to help fix your terminal and get you back up and running. We truly appreciate you taking the time to leave this feedback!
Best regards,
The Helcim Team
The team at Helcim made ramping up very…
The team at Helcim made ramping up very easy. They were very responsive and helpful as I worked my way to completing my first batch of credit card processing!
9 février 2026
Avis spontané
Réponse : Helcim
Hi Mark,
Thank you for sharing your experience! We’re glad to hear that ramping up with Helcim was smooth and that our team was able to provide responsive and helpful support as you completed your first batch. We appreciate your feedback and are excited to continue supporting your business!
Best regards,
The Helcim Team
So glad I switched to Helcim!
I switched from Square to Helcim and Brandon was able to get my accounts set up in a day. Great support, fast responses and amazing service.
5 février 2026
Avis spontané
Réponse : Helcim
Hi Joel,
Thank you for your feedback! We’re so glad to hear you received excellent service. We truly appreciate you taking the time to share your experience with us!
Best Regards,
The Helcim Team
Nancy was helpful.
Nancy was helpful.
Hold time to get to Nancy was roo long.
4 février 2026
Avis spontané
Réponse : Helcim
Hi Jon,
We’re so grateful for your support and thrilled to know you had a positive experience!
Best regards,
The Helcim Team
Monish made the process seamless!
Monish made the process simple, easy and painless! We are now offering a wider range of payment options with less fees!
29 janvier 2026
Avis spontané
Réponse : Helcim
Hi Jennifer,
Thank you for sharing this! We’re so glad to hear the process was simple and painless, and that you’re now able to offer more payment options with lower fees. We really appreciate your feedback and are happy to support your business as you grow.
Best regards,
The Helcim Team
Monish has been great!
Monish has always been friendly, helpful, and proactive.
23 janvier 2026
Avis spontané
Réponse : Helcim
Hi Joe,
We’re so grateful for your support and thrilled to know you had a positive experience!
Best regards,
The Helcim Team
Stay clear
Extremely disappointed! I have been using helcim for awhile now until they canceled me. The risk team requested review and I provided them the information requested. Without full explanation, they emailed me canceling my account. I have been running the same transactions with the same patterns. Never had an incorrect charge from customers and with thousands of transactions only had approximately 7 refunds. How am I a risk? They approved me and years later drop me. Just an email stating cancelation because of “risk threshold”! No phone call or give me time to transition to another merchant account. Stay clear
16 janvier 2026
Avis spontané
Réponse : Helcim
Hi Erica,
Thank you for sharing your experience with us, we truly appreciate your feedback!
As a financial services provider, Helcim is required to follow strict KYC, KYB, Risk, and Anti-Money Laundering policies. Because of this, we conduct account reviews at the point of sign-up and periodically during your time with us. The outcome of these reviews determines our ability to continue the business relationship and may be based on factors related to compliance with our terms of service or business operations.
Best regards,
The Helcim Team
The worst processing company i have…
The worst processing company i have dealt with. They UI has issues, it only pops error codes and the staff have no sop and they interpret KYC or kill your customer...pls dont use them at any cost and most of their good reviews are fake
1 janvier 2026
Avis spontané
Réponse : Helcim
Hi Ark,
Thank you for sharing your experience with us, we truly appreciate your feedback!
As a financial services provider, Helcim is required to follow strict KYC, KYB, Risk, and Anti-Money Laundering policies. Because of this, we conduct account reviews at the point of sign-up and periodically during your time with us. The outcome of these reviews determines our ability to continue the business relationship and may be based on factors related to compliance with our terms of service or business operations.
Best regards,
The Helcim Team
Scam company
I had a helcim account. This company will scam you if you are a US company. Be very careful. There's a reason they canceled thier Google review. The mistake cost me 8k.
12 janvier 2026
Avis spontané
Réponse : Helcim
Hi Wayne,
Thank you for sharing your feedback, we’re sorry to hear about your experience.
We want to clarify that as a regulated payment processor operating in both Canada and the U.S., Helcim is required to follow strict compliance, risk, and underwriting obligations. In some cases, this can result in account reviews or account closures if certain requirements aren’t met, but these actions are taken to meet regulatory and card network obligations.
That said, we’d genuinely like the opportunity to better understand what happened in your case. We weren’t able to locate account details based on this review alone. If you’re open to it, we encourage you to reach out to us directly so we can review your situation in detail and ensure all questions are addressed. You can contact our team by phone or email us at trustandsafety@helcim.com
Best regards,
The Helcim Team
Jocelyn Yet was incredible to work…
Jocelyn Yet was incredible to work with. She made our Helcim onboarding simple, efficient, and stress-free. She was responsive, knowledgeable, and took the time to make sure everything was set up properly for our business needs. We couldn’t have asked for a better experience and would highly recommend working with her.
28 octobre 2025
Avis spontané
Réponse : Helcim
Thank you for the feedback Landon. We are so happy to hear that you had a great experience.
- The Helcim Team
Closed my new account abruptly after I…
Closed my new account abruptly after I began processing charges for my coaching program.
After providing detailed information about my business, including website links, program descriptions, and clarification around services offered, Helcim ultimately declined to support my account, stating that coaching and retreat-based businesses fall outside of their risk parameters.
While they noted that this decision was “not a reflection of my business,” the process itself was frustrating. Requirements and questions continued well into onboarding, and only after I shared everything requested was I informed that my business model was not supported. No clear guidance was provided upfront that long-term coaching or retreat offerings would be an automatic disqualifier.
Additionally, Helcim does not disclose the specific factors behind these decisions, which makes it difficult for service-based businesses to assess fit in advance.
If you run a coaching program, retreat, or transformational offering, I recommend confirming in writing before onboarding that your business model is supported. Otherwise, you may lose time and momentum during an already sensitive enrollment period.
17 décembre 2025
Avis spontané
Réponse : Helcim
Hi Ayesha,
Thank you for sharing your experience with us, we truly appreciate your feedback!
As a financial services provider, Helcim is required to follow strict KYC, KYB, Risk, and Anti-Money Laundering policies. Because of this, we conduct account reviews at the point of sign-up and periodically during your time with us. The outcome of these reviews determines our ability to continue the business relationship and may be based on factors related to compliance with our terms of service or business operations.
If you have any questions about this decision, please email trustandsafety@helcim.com.
Best regards,
The Helcim Team
Shut down account & held funds
They shut down our account and held a large sum of money. Their legal counsel is very slow to respond and it seems like they are dragging their feet. I totally understand holding a deposit when an account shuts down in the case of chargebacks; but not for 6 months. Such a long hold for no legitimate reason (we have an incredibly low chargeback rate) can kill a small business.
I have already communicated with Trust & Safety and now it’s escalated to legal. Helcim is still maintaining a position that is outside what is legal.
8 décembre 2025
Avis spontané
Réponse : Helcim
Hi Umer,
Thank you for sharing your experience with us, we truly appreciate your feedback!
As a financial services provider, Helcim is required to follow strict KYC, KYB, Risk, and Anti-Money Laundering policies. Because of this, we conduct account reviews at the point of sign-up and periodically during your time with us. The outcome of these reviews determines our ability to continue the business relationship and may be based on factors related to compliance with our terms of service or business operations.
If you have any questions about this decision, please email trustandsafety@helcim.com.
Best regards,
The Helcim Team
Great signup and onboarding experience…
Great signup and onboarding experience with Monish
15 décembre 2025
Avis spontané
Réponse : Helcim
Hi Andrew,
Thank you for sharing this! We’re glad to hear you had a smooth signup and onboarding experience. It’s great to know the process felt clear and well supported. We appreciate you choosing Helcim and look forward to supporting you as you get up and running.
Best regards,
Te Helcim Team
A great company to work with!
We just started using Helcim and are really happy with this platform. Monish has been so great to work with and really helpful!
12 décembre 2025
Avis spontané
Réponse : Helcim
Hi there,
Thank you for the kind feedback! We’re so happy to hear you’re enjoying the platform so far and that your onboarding experience has been a positive one. It’s great to know you felt well supported as you got started. We appreciate you choosing Helcim and look forward to continuing to work with you.
Best regards,
The Helcim Team
Customer service bs
Been with them for a while. Accidentally plugged my iPhone charger into the device and it is not saying tamper detected. Literally from accidentally plugging in wrong cord in. Despite being with them for a long time they want to charge me for a new device as the right is now void from accidentally putting the iPhone charger in to the device that was plugged in the the wall.
11 décembre 2025
Avis spontané
Réponse : Helcim
Hi Hannah,
Thank you for taking the time to share your experience with us. We understand how important reliable equipment is for your business, and we appreciate you outlining what happened with your device. When a terminal displays a tamper message, it means the security mechanisms built into the hardware have been triggered, and it voids the manufacturer’s warranty.
If you’d like to talk through the situation in more detail or explore any available options, our team is always here to help. Please feel free to reach out so we can review everything together and ensure you have what you need moving forward.
Best Regards,
The Helcim Team
Be warned
Be warned: Helcim will terminate you account literally from one minute to the next when they feel like it with no prior warning. At considerable expense we implemented their credit card processing. Helcim falsely accused us to process transactions with an individual who has an interest in the business, reverted the transaction and closed the account. If they did have concerns regarding that customer it would have been proper to warn us that they could not process that card in the future instead of without prior notice closing the entire account.
7 décembre 2025
Avis spontané
Réponse : Helcim
Hi Harry,
Thank you so much for sharing your experience with us, we appreciate your feedback!
As a financial service provider, we conduct accounts reviews at the point of sign up and periodically during your time with Helcim. The outcome of these reviews will determine our ability to continue the business relationship. This can be based on a number of factors relating to compliance with our terms of service, or business operations. If you have any questions about this decision, please email trustandsafety@helcim.com.
Best Regards,
The Helcim Team.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.